Job summary
The Deputy Service Manager will support delivery of the operational plan for emergency admissions across the Emergency Unit and Acute Medical Unit, whilst providing high level, professional and confidential support to the Senior Management team.
The candidate must possess excellent organisational, problem solving and communication skills. They must be capable of working under pressure to meet deadlines and have the ability to confidently engage with colleagues at all levels of the organisation. The post holder will be required to work autonomously to drive forward their own programme of work and will need to use innovation to overcome challenges.
This post is an excellent opportunity for someone wanting to gain experience in order to progress to a Service Manager role.
Informal visits are welcome prior to interview.
Main duties of the job
- To support the Directorate Team in identifying key performance areas to be addressed and implementing remedial action plans.
- To take a lead role for recruitment, selection, and retention of Admin & Clerical staff in line with Workforce and Organisational Development Policies and procedures, including compiling adverts, job descriptions, and person specification and interviewing and selecting appropriate staff.
- Proactively monitors compliance against Welsh Government Tier 1 Unscheduled Care targets.
- Manages administrative and clerical staff, through the supervisory hierarchy, ensuring the timely and cost-effective provision of comprehensive support service to clinicians and managers alike.
- To take a lead role within the Directorate in relation to Health and Safety, including monitoring effective risk management strategies within the Directorate, thus improving patient and staff safety and reducing unnecessary costs and financial liabilities to the UHB.
Please see the job description for a full list of duties.
About us
Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is"Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Degree and Post Graduate Diploma or specialised knowledge acquired through experience.
Desirable
- Studying towards, or already has a recognised management qualification
- Member of Institute of Health care Managers Health and Safety qualification
Experience
Essential
- Experience of operating at a management level.
- Experience of successfully managing performancerelated issues.
- Experiencing of implementing changes
- Experiencing of drafting and presenting reports
- Experience of working within an environment which promotes confidentiality
- Experience of managing multiple projects simultaneously and evidence of meeting timescales
Desirable
- Experience of working within the NHS, particularly within an Acute Directorate setting.
- Experience of managing NHS waiting lists or similar large volume initiatives.
- Experience of strategic management
- Experience of managing administrative systems.
- Experience of managing finance and administration of budget
Skills
Essential
- Ability to work within a team and influence others
- Evidence of innovation practices
- Well-developed written and presentation skills
- Ability to communicate effectively and influence others in a positive and professional manner. Deliver complex sensitive information to both staff and stakeholders
- Ability to work under pressure and to produce consistent results
- Management of personnel of all grades and disciplines
- Excellent communication skills
Desirable
- Experience and understanding of project management
- Developed analytic and benchmarking skills
- Competent in the use of IM & IT tools and techniques
- Ability to speak Welsh
Personal Qualities
Essential
- As per person specification
Desirable
- As per person specification
Other
Essential
- As per person specification
Person Specification
Qualifications
Essential
- Degree and Post Graduate Diploma or specialised knowledge acquired through experience.
Desirable
- Studying towards, or already has a recognised management qualification
- Member of Institute of Health care Managers Health and Safety qualification
Experience
Essential
- Experience of operating at a management level.
- Experience of successfully managing performancerelated issues.
- Experiencing of implementing changes
- Experiencing of drafting and presenting reports
- Experience of working within an environment which promotes confidentiality
- Experience of managing multiple projects simultaneously and evidence of meeting timescales
Desirable
- Experience of working within the NHS, particularly within an Acute Directorate setting.
- Experience of managing NHS waiting lists or similar large volume initiatives.
- Experience of strategic management
- Experience of managing administrative systems.
- Experience of managing finance and administration of budget
Skills
Essential
- Ability to work within a team and influence others
- Evidence of innovation practices
- Well-developed written and presentation skills
- Ability to communicate effectively and influence others in a positive and professional manner. Deliver complex sensitive information to both staff and stakeholders
- Ability to work under pressure and to produce consistent results
- Management of personnel of all grades and disciplines
- Excellent communication skills
Desirable
- Experience and understanding of project management
- Developed analytic and benchmarking skills
- Competent in the use of IM & IT tools and techniques
- Ability to speak Welsh
Personal Qualities
Essential
- As per person specification
Desirable
- As per person specification
Other
Essential
- As per person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
