Job summary
An exciting opportunity exists within the Cardiff and Vale University Health Board's Digital Operations Department for IT Server Support Officer.
The Server Team maintains two data centres supporting multiple virtual server farms which in turn support more than seven hundred serverinstances. These sit astride one of the largest data networks within the NHS Organisation and provide the bedrock of digital services within theHealth Board.
Successful applicants will provide and develop the technical skills required to maintain the health and well being of severs and storage infrastructure in order to ensure delivery of clinical and business services within the Health Board.
This infrastructure is currently based on a National AD domain, VMWare, Windows Server, Linux and Veeam and O365. A number ofservers/services will be moving to Azure/cloud in the future. The role will include both ongoing day to day support as well as development, buildand implementation of this infrastructure. Maintenance of security within the infrastructure will be a key responsibility including maintainingmigration and upgrade pathways and plans.
Ideal candidates will be enthusiastic and will want to work into a rapidly changing environment full of interesting challenges.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Installation and Maintin support IT Systems and related server and desktop applications.Support the Windows Domain.Comply with all Health Board policies within IT Server Systems (Security, DR, BC, AV, perfomance Monitoring, patching ETC).Monitor the security and performance of the Health Board's IT Server Systems and infrastructure.Develop and specify appropriate hardware and software to support those systems designated your principal responsibility. Liaise with other Health Board departments and 3rd party suppliers, as necessary, to deliver agreed levels of availability, service and system performance.Train members of the Server Team and other IT Staff in the use of those systems designated your principal responsibility in line with DR policy requirements.Develop a level of technical competence at both hardware and software level which will facilitate the performance of routine tasks.Participate in the IT on call rota as directed by the Server Team Manager.Any additional duties that may be defined by the Server Team Manager or Head of Digital Operations.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The implementation and support of the Health Boards IT systems. Provide third line support to IT staff and users where appropriate.
The term IT Server Systems (Microsoft) refers to networked IT Systems (principally, but not necessarily, File, Application or Infrastructure Servers) based on the Microsoft Windows server operating system (including Terminal server).
DUTIES AND RESPONSIBILITIES
- Installation and support of the Health Boards IT Server Systems (Microsoft) and related server and desktop applications.
- Support the Windows Domain within the Health Board including user (and email) account creation and maintenance, home space and login script maintenance and database administration.
- Comply with all Health Board policies relating to Health Boards IT Server Systems (Microsoft) (in particular the IT Security Policy and the IT Disaster Recovery policy).
- Maintain the Health Boards IT Systems Audit Databases.
- Comply with agreed system security (including antivirus measures) and operational procedures on the Health Boards IT Server Systems. Support the deployment of agreed releases, updates, upgrades and patches.
- Monitor the security and performance of the Health Boards IT Server Systems (Microsoft) and infrastructure.
- Install, administer, support and manage those systems designated your principal responsibility (Email, MIS etc.) in line with agreed procedures and policies, including administration and performance monitoring.
- Maintain and participate in testing DR policies, procedures and documentation relating to those systems designated your principal responsibility in line with DR policy requirements.
- Develop and specify appropriate hardware and software to support those systems designated your principal responsibility. Liaise with other Health Board departments and 3rd party suppliers, as necessary, to deliver agreed levels of availability, service and system performance.
- Train members of the Server Team and other IT Staff in the use of those systems designated your principal responsibility in line with DR policy requirements.
- Comply with, all relevant procedures for system installation, maintenance, administration and security.
- Develop a level of technical competence at both hardware and software level which will facilitate the performance of routine tasks.
- Participate in the IT on call rota as directed by the Server Team Manager.
- Any additional duties that may be defined by the Server Team Manager or Head of Digital Operations
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The implementation and support of the Health Boards IT systems. Provide third line support to IT staff and users where appropriate.
The term IT Server Systems (Microsoft) refers to networked IT Systems (principally, but not necessarily, File, Application or Infrastructure Servers) based on the Microsoft Windows server operating system (including Terminal server).
DUTIES AND RESPONSIBILITIES
- Installation and support of the Health Boards IT Server Systems (Microsoft) and related server and desktop applications.
- Support the Windows Domain within the Health Board including user (and email) account creation and maintenance, home space and login script maintenance and database administration.
- Comply with all Health Board policies relating to Health Boards IT Server Systems (Microsoft) (in particular the IT Security Policy and the IT Disaster Recovery policy).
- Maintain the Health Boards IT Systems Audit Databases.
- Comply with agreed system security (including antivirus measures) and operational procedures on the Health Boards IT Server Systems. Support the deployment of agreed releases, updates, upgrades and patches.
- Monitor the security and performance of the Health Boards IT Server Systems (Microsoft) and infrastructure.
- Install, administer, support and manage those systems designated your principal responsibility (Email, MIS etc.) in line with agreed procedures and policies, including administration and performance monitoring.
- Maintain and participate in testing DR policies, procedures and documentation relating to those systems designated your principal responsibility in line with DR policy requirements.
- Develop and specify appropriate hardware and software to support those systems designated your principal responsibility. Liaise with other Health Board departments and 3rd party suppliers, as necessary, to deliver agreed levels of availability, service and system performance.
- Train members of the Server Team and other IT Staff in the use of those systems designated your principal responsibility in line with DR policy requirements.
- Comply with, all relevant procedures for system installation, maintenance, administration and security.
- Develop a level of technical competence at both hardware and software level which will facilitate the performance of routine tasks.
- Participate in the IT on call rota as directed by the Server Team Manager.
- Any additional duties that may be defined by the Server Team Manager or Head of Digital Operations
Person Specification
Qualifications
Essential
- Degree or equivalent experience
Desirable
- Microsoft MCSE, or Server Administration,
Experience
Essential
- MS Windows Server installation, configuration and administration in a mixed corporate LAN & WAN environment of Windows Servers.
- Substantial experience in PC installation and administration in a mixed environment of Windows Desktop OS.
- Troubleshooting hardware and software faults at server level.
- Substantial experience in Networking, in particular those protocols used by Microsoft.
- Microsoft Office (inc.Access) installation and use.
Desirable
- MS-Exchange
- SQL Server (Microsoft & others).
- Microsoft scripting
- Performance & activity monitoring software.
- Red Hat Enterprise Linux.
- Networking, other protocols including those used by Novell, UNIX and Linux.
Skills
Essential
- Knowledge & technical skills in Windows Server (including installation, configuration & administration in mixed corporate LAN & WAN environment).
- Technical ability in hardware and software and fault diagnosis.
- Networking, including those protocols and services used by Microsoft.
- Microsoft Office (inc.Access) installation and use.
Desirable
- SQL Server (Microsoft and others).
- Microsoft Scripting.
- Extensive PC installation, configuration & administration in a mixed corporate LAN & WAN environment.
- Infrastructure, installation, configuration and administration.
Special Knowledge
Essential
- Extensive PC Application installation, configuration & administration in a mixed corporate LAN & WAN environment.
Desirable
- Remote Desktop Services (RDS)
Personal Qualities
Essential
- High level of inter personal skills, both verbal and written.
- Ability to work well in a team environment, but able to work on his/her own initiative.
Desirable
- Flexible approach to the service
- Highly Motivated.
Other
Essential
- Maintain customer satisfaction levels.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
Desirable
- Microsoft MCSE, or Server Administration,
Experience
Essential
- MS Windows Server installation, configuration and administration in a mixed corporate LAN & WAN environment of Windows Servers.
- Substantial experience in PC installation and administration in a mixed environment of Windows Desktop OS.
- Troubleshooting hardware and software faults at server level.
- Substantial experience in Networking, in particular those protocols used by Microsoft.
- Microsoft Office (inc.Access) installation and use.
Desirable
- MS-Exchange
- SQL Server (Microsoft & others).
- Microsoft scripting
- Performance & activity monitoring software.
- Red Hat Enterprise Linux.
- Networking, other protocols including those used by Novell, UNIX and Linux.
Skills
Essential
- Knowledge & technical skills in Windows Server (including installation, configuration & administration in mixed corporate LAN & WAN environment).
- Technical ability in hardware and software and fault diagnosis.
- Networking, including those protocols and services used by Microsoft.
- Microsoft Office (inc.Access) installation and use.
Desirable
- SQL Server (Microsoft and others).
- Microsoft Scripting.
- Extensive PC installation, configuration & administration in a mixed corporate LAN & WAN environment.
- Infrastructure, installation, configuration and administration.
Special Knowledge
Essential
- Extensive PC Application installation, configuration & administration in a mixed corporate LAN & WAN environment.
Desirable
- Remote Desktop Services (RDS)
Personal Qualities
Essential
- High level of inter personal skills, both verbal and written.
- Ability to work well in a team environment, but able to work on his/her own initiative.
Desirable
- Flexible approach to the service
- Highly Motivated.
Other
Essential
- Maintain customer satisfaction levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
