Job summary
Opportunities have now arisen within Operational Services, University Hospital Llandough as Portering Operatives.
The Portering operative will work as an essential part of the UHB team. The focus of the role is to support the Facilities team with non-clinical tasks in the Portering, Reception and Postal departments.
To provide an effective and friendly support service to patients, visitors and staff at all times, whilst giving a comprehensive Reception, Portering and Reception service to the health board across our sites.
Main duties of the job
The successful candidates will possess excellent communication skills, be enthusiastic, motivated, and reliable and be able to work various shift patterns on a fixed rota.
Previous Portering duties within a health environment would be an advantage although not essential as full training will be provided
Basic IT skills are essential as the successful candidate will be required to operate a PC and hand held mobile devices.
A good level of education is required and you should be literate and numerate.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good general education including numeracy and literacy
Desirable
- Customer service training
Experience
Essential
- Customer services experience
Desirable
- Previous NHS experience
- Relevant experience within a patient logistics environment
- Working with the general public
Skills
Essential
- Customer Care Skill
- Good interpersonal skill
- Able to work under pressure
- Good communication skills - both written and oral
Desirable
- Ability to demonstrate tolerance and empathy with customers at all times
- Capable of inputting and accessing information from a UHB computer
Special Knowledge
Essential
- The ability to be proactive and support change
Desirable
- Familiar with Portering duties
- An understanding of Health and Safety regulations
Personal Qualities
Essential
- Must be fit, active, mobile and able to transfer / handle patients and equipment
- Smart appearance
- Commitment to customer led response service
- Ability to work individually as well as part of a team with minimal supervision
- Ability to maintain sensitivity and confidentiality
- Dependable with flexible attitude to work
- Be sympathetic to the needs of patients
- Diplomatic, polite, friendly, and courteous
- Ability to interpret written instructions
Desirable
- The ability to speak Welsh
Other
Essential
- Ability to attend all UHB sites
- Able to work various hours
Person Specification
Qualifications
Essential
- Good general education including numeracy and literacy
Desirable
- Customer service training
Experience
Essential
- Customer services experience
Desirable
- Previous NHS experience
- Relevant experience within a patient logistics environment
- Working with the general public
Skills
Essential
- Customer Care Skill
- Good interpersonal skill
- Able to work under pressure
- Good communication skills - both written and oral
Desirable
- Ability to demonstrate tolerance and empathy with customers at all times
- Capable of inputting and accessing information from a UHB computer
Special Knowledge
Essential
- The ability to be proactive and support change
Desirable
- Familiar with Portering duties
- An understanding of Health and Safety regulations
Personal Qualities
Essential
- Must be fit, active, mobile and able to transfer / handle patients and equipment
- Smart appearance
- Commitment to customer led response service
- Ability to work individually as well as part of a team with minimal supervision
- Ability to maintain sensitivity and confidentiality
- Dependable with flexible attitude to work
- Be sympathetic to the needs of patients
- Diplomatic, polite, friendly, and courteous
- Ability to interpret written instructions
Desirable
- The ability to speak Welsh
Other
Essential
- Ability to attend all UHB sites
- Able to work various hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
