Job summary
The Cardiothoracic Directorate is a busy and growing service based at University Hospital of Wales and University Hospital Llandough.
We are looking for a capable and enthusiastic individual to join our secretarial team. The successful candidate will provide comprehensive secretarial and administrative support to the Adult Congenital Heart Disease Service and will provide support to the general cardiology service as required.
You will need to be an experienced audio typist and possess excellent administration skills to undertake this demanding and fulfilling role as part of a hardworking and friendly multi-disciplinary team. Excellent IT skills are required for this post due to the number of IT systems used by the ACHD Service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The role will include a range of duties including audio typing, word processing, waiting list management and supporting the management of the ACHD MDT. It will also require support in booking and arranging outpatient appointments and being the first point of contact for patient queries amongst other general administrative duties.
You must have the ability to work in a busy environment and possess excellent organisational skills, have the ability to use your own initiative and communicate well at all levels.
The work includes contact with staff, patients and external agencies. Excellent communication and interpersonal skills along with a professional and friendly approach is required. You will have a high regard for confidentiality.
We are searching for individuals who share our values, which are that:
We care about the people we serve and the people we work with
We trust one another
We respect each other
We take personal responsibility
We treat people with kindness
We act with integrity
About us
Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is"Caring for People, Keeping People Well",and ourvision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiffand the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of Education
- RSA Level 3 Audio Typing/Typing
- Substantial experiences of Audio typing/Typing
Desirable
- AMSPAR qualification or working towards
- ECDL
Experience
Essential
- Previous NHS Experience
- Sufficient secretarial experience including using PMS and other related UHB databases
- Good understanding of the need for accurate data capture and reporting
- Dealing with confidential issues
- Ability to communicate effectively at all levels
- Ability to use Microsoft office including Word, Excel, Access & Outlook
Desirable
- Previous experience of dealing with the public on sensitive issues.
Skills
Essential
- Excellent organisational skills and ability to prioritise.
- Good interpersonal skills
- Able to function efficiently under pressure and meet deadlines
- Able to concentrate for prolonged periods of time on detailed information
- Excellent communication skills
- Ability to work alone and as a member of a team
Desirable
- Previous experience at organising meetings.
- Ability to use the UHB Intranet and e-mail systems.
Personal Qualities
Essential
- Flexible in approach to duties, enthusiastic and motivated
- Displays sensitivity and confidentiality
- Polite and friendly
OTHER
Essential
- Commitment to customer care and quality
Desirable
- Flexible regarding role and working hours.
- Ability to speak Welsh
Special Knowledge
Essential
- Ability to Learn the UHB database for patient tracking and results reporting systems
- Knowledge of medical terminology
Desirable
- Knowledge of Hospital Systems
- Previous experience of using the Cardiobase IT System
Person Specification
Qualifications
Essential
- Good standard of Education
- RSA Level 3 Audio Typing/Typing
- Substantial experiences of Audio typing/Typing
Desirable
- AMSPAR qualification or working towards
- ECDL
Experience
Essential
- Previous NHS Experience
- Sufficient secretarial experience including using PMS and other related UHB databases
- Good understanding of the need for accurate data capture and reporting
- Dealing with confidential issues
- Ability to communicate effectively at all levels
- Ability to use Microsoft office including Word, Excel, Access & Outlook
Desirable
- Previous experience of dealing with the public on sensitive issues.
Skills
Essential
- Excellent organisational skills and ability to prioritise.
- Good interpersonal skills
- Able to function efficiently under pressure and meet deadlines
- Able to concentrate for prolonged periods of time on detailed information
- Excellent communication skills
- Ability to work alone and as a member of a team
Desirable
- Previous experience at organising meetings.
- Ability to use the UHB Intranet and e-mail systems.
Personal Qualities
Essential
- Flexible in approach to duties, enthusiastic and motivated
- Displays sensitivity and confidentiality
- Polite and friendly
OTHER
Essential
- Commitment to customer care and quality
Desirable
- Flexible regarding role and working hours.
- Ability to speak Welsh
Special Knowledge
Essential
- Ability to Learn the UHB database for patient tracking and results reporting systems
- Knowledge of medical terminology
Desirable
- Knowledge of Hospital Systems
- Previous experience of using the Cardiobase IT System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
