Job summary
We are looking to recruit a Clinical Adviser to join our NHSBSA Dental Clinical Team. This exciting opportunity is home based and will require occasional travel with overnight stays. It's the perfect opportunity to take the next step in your career whilst supporting the NHS.
If you're proactive, analytical, can communicate complex information and have extensive experience as a dentist in NHS primary care clinical practice, you have what this role needs.
You will join the Dental Clinical team, working to identify, assure and monitor risks across NHS dental primary care services. You will work collaboratively with NHSBSA colleagues and external stakeholders including Primary Care Organisations, Providers, Performers, and patients to ensure high quality patient care and claims probity.
You will be able to demonstrate these essential skills and knowledge:
- Communicate effectively, both orally and in writing, including producing written clinical reports
- Analyse complex clinical data, identify risk and explain complex clinical reports to non-clinicians
- Deliver presentations
- Plan and prioritise your own workload and to manage conflicting priorities
- Adapt to new ways of working within a changing environment
What do we offer?
- 27 days leave (increasing with length of NHS service) plus bank holidays
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Salary Sacrifice car lease scheme
- Access to a wide range of benefits
Main duties of the job
Liaison with customers, Primary Care Organisations (PCOs) and others, regarding operational and performance issues related to clinical, provider assurance, dental services and information services provided by NHS Business Services Authority (NHSBSA).
Contribute to the development and implementation of appropriate NHSBSA customer products and services to support clinical monitoring of primary dental services.
Advise and contribute to the development, review and monitoring of dental policy, NHSBSA clinical products and services.
Develop and report on metrics that demonstrate the impact of the risk management activities on Primary Dental Services.
Provide advice on all clinical matters to the NHSBSA external clients and customers and to all sections of the NHSBSA internally. Will be required to liaise with other bodies, such as the GDC, dealing with the NHSBSA on clinical issues.
Liaison with Welsh Government (WG) and NHS England (NHSE) to coordinate, implement and report on targeted clinical monitoring and risk management activities provided by the NHSBSA for PCOs. Proactively gather intelligence on outcomes following targeted checks.
Develop a strong communication network with a range of NHS organisations and internal / external stakeholders to ensure NHSBSA dental activities, appropriate clinical monitoring products and services are developed to meet stakeholder requirements.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Liaison with Primary Care Organisations (PCOs) and other stakeholders regarding operational and performance issues related to clinical, provider assurance, dental services and information services provided by NHS Business Services Authority (NHSBSA).
Contribute to the development and implementation of appropriate NHSBSA customer products and services to support clinical monitoring of primary dental services.
Advise and contribute to the development, review and monitoring of dental policy, NHSBSA clinical products and services.
Develop and report on metrics that demonstrate the impact of the risk management activities on Primary Dental Services: provides reports for the Senior Management team on a quarterly basis and when requested to support Senior Management reporting.
Provide advice on all clinical matters to the NHSBSA external clients and customers and to all sections of the NHSBSA internally. Will be required to liaise with other bodies, such as the GDC, dealing with the NHSBSA on clinical issues.
Liaison with Welsh Government (WG) and NHS England (NHSE) to coordinate, implement and report on targeted clinical monitoring and risk management activities provided by the NHSBSA for Health Boards and Commissioners or PCOs. Proactively gather intelligence on outcomes following targeted checks.
The post holder will need to develop a strong communication network with a range of NHS organisations and internal / external stakeholders to ensure NHSBSA dental activities, appropriate clinical monitoring products and services are developed to meet stakeholder requirements.
The post holder will also carry out clinical examinations, deliver presentations and attend Provider/Performer meetings when required.
In this role, you are accountable for:
- Assessing the evolving NHS dentistry environment and network with key influencers, service providers and service commissioners, to gather information that informs clients, NHSBSA dental policy, and the development of appropriate services and productsWork closely on all dental policy and NHSBSA targeted clinical monitoring matters with the Clinical Team and other Senior Managers of the NHSBSA
- Work with a wide range of internal and external customers to identify customers requirements and support the development of appropriate clinical services and products to meet those needs, ensuring best use of available resources
- Support and contribute to review and monitoring of the effectiveness of policies, strategies, resource utilisation and procedures to improve performance and to maintain the targets agreed
- Represent the NHSBSA at meetings with external customers (NHSE, WG, PCOs, GDC, NHS Counter Fraud Services, Providers/Performers and others) to consider matters relating to dental policy and monitoring of primary dental services
- Provide dental policy advice to a range of internal and external stakeholdersTo provide clinical opinion and effective analysis and reporting of clinical matters for NHSBSA Data Services
- To provide clinical input to the development and implementation of the Risk Management System
- To provide clinical input and advice to the NHSBSA Caseworker Team
- Meet with PCOs regularly to discuss contracts of concern based on NHSBSA DS information. Proactively feed back to the NHSBSA on the relevance of this information and put forward suggestions for change through formal reports and risk analysis researchEnsure that information is collected on the outcomes for contracts where extra NHSBSA activity has been provided and ensure this is regularly reported to the Senior Management Team and through the Risk Management Forum
- Take responsibility for analysing the information provided to health bodies from the NHSBSA to look for potential risks
- Work closely with WG / NHSE and PCOs to report on NHSBSA monitoring activities and agree appropriate further monitoring activities where requiredTo monitor and report to WG /NHSE and PCOs on NHSBSA performance and outcomes against agreed clinical monitoring objectives, whilst ensuring costs are maintained within the agreed NHSBSA annual budgets and resources
- Clinical risk management and monitoring activities to include the examination of clinical records, patients, assessment of surgery premises and feedback to practitioners
- Liaise with Information Services to analyse and assess NHSBSA contract monitoring activities and prioritise further targeted clinical monitoring activity
- Deputise for other Clinical Advisers or Senior Clinical Adviser when necessary
Additional accountabilities:
- Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Foster an environment where your own and colleagues safety and wellbeing is promoted.
- Contribute to a culture which values diversity and inclusion.
- Comply with NHSBSA policies, procedures, and protocols as they apply to your role.
- As a home worker you will be expected to maintain a home broadband connection and suitable home office in line with NHSBSA Ways of Working Policy at the time of appointment.
Communication and People:
- Ability to communicate effectively orally, in writing and through presentations, internally with all NHSBSA senior managers and staff including Heads of Services, NHSBSA Board Members and Executive Directors
- Ability to communicate effectively orally, in writing, and through presentations, externally with NHSE, PCOs, and other stakeholders.
- Ability to carry out clinical examinations of patients
- Ability to analyse highly complex clinical data and to explain complex clinical reports to non-clinicians
- Ability to convey highly complex, sensitive, confidential and contentious information
- Ability to employ tact, diplomacy and empathy
- Ability to motivate, persuade and negotiate
- Ability to deliver presentations to small and large groups internally and externally, including to Foundation Dentists, NHSE Dental Practice Advisors and Section 63 courses to Providers and Performers
- Ability to participate in strategic meetings at a range of levels
Training:
- Ability to mentor and coach clinical and non-clinical staff
- Ability to provide expertise regarding Primary Dental Services internally and externally
Management:
- Ability to manage and implement change
- Ability to manage a range of stakeholder interests to encourage the most effective use of professional clinical resource available
- Ability to work on own initiative and deputise for other members of the Clinical Team as necessary
- Ability to manage and coordinate targeted clinical monitoring and risk management activity at NHSE and WG PCOs level
Analytical skills:
- Ability to analyse complex clinical and policy information and guidance
- Ability to analyse complex clinical activity monitoring information, including identifying new areas of data risk
- Ability to analyse complex situations to make decisions where there are conflicting issues and contradictory or unavailable information
- Ability to understand, interpret and analyse Department of Health, NHSE, WG and wider NHS policy, regulations and guidance and relevant implications for the development of NHSBSA dental policy, clinical products and services
Responsibility for Resources:
- Ability to manage expenditure within the organisation ensuring service requirements are met and full audit trails are present for all decisions taken
- You must be willing to travel within England and Wales with overnight stays including when required at the Eastbourne office
- It would be desirable to be in possession of a full driving licence
Administration:
- Ability to write and present complex reports for the NHSBSA, its clients and customers
- Ability to chair meetings with a variety of internal and external stakeholders
- Ability to maintain paper and electronic records
- Ability to maintain spreadsheets and databases
Strategic and Service Responsibilities:
- Ability to manage dental policy within clinical and other areas of the NHSBSA Dental Services (NHSBSA DS) and represent NHSBSA DS in relation to this work area at high level meetings
Qualification and knowledge requirements:
- Bachelor of Dental Surgery degree
- Current registration with GDC
- Strategic and working knowledge of all NHSBSA DSs business processes
- IT literate in Microsoft Outlook, Project, Word and Excel
- Knowledge of Data Protection and Freedom of Information Acts and all relevant NHS and public sector legislation
- Compliant with GDC CPD requirements
Experience requirements:
- Extensive experience of NHS dental practice in primary care
- Willingness to undergo and satisfy the requirements of NHSBSA dental clinical advisers induction course (six months)
Organisational Skills:
- Ability to plan and prioritise organisations and own workloads and objectives to ensure all business requirements are met both short and long term
- Ability to cope with competing demands for time and resource
- Ability to work under pressure to ensure internal and external stakeholders requirements and deadlines are met
- Ability to work in and where necessary lead various teams at all levels across the NHSBSA
Quality:
- To comply with and assist with the development of the NHSBSA DSs Integrated Management System and any other quality standards adopted, including Investors in People and Improving Working Lives
Job description
Job responsibilities
Liaison with Primary Care Organisations (PCOs) and other stakeholders regarding operational and performance issues related to clinical, provider assurance, dental services and information services provided by NHS Business Services Authority (NHSBSA).
Contribute to the development and implementation of appropriate NHSBSA customer products and services to support clinical monitoring of primary dental services.
Advise and contribute to the development, review and monitoring of dental policy, NHSBSA clinical products and services.
Develop and report on metrics that demonstrate the impact of the risk management activities on Primary Dental Services: provides reports for the Senior Management team on a quarterly basis and when requested to support Senior Management reporting.
Provide advice on all clinical matters to the NHSBSA external clients and customers and to all sections of the NHSBSA internally. Will be required to liaise with other bodies, such as the GDC, dealing with the NHSBSA on clinical issues.
Liaison with Welsh Government (WG) and NHS England (NHSE) to coordinate, implement and report on targeted clinical monitoring and risk management activities provided by the NHSBSA for Health Boards and Commissioners or PCOs. Proactively gather intelligence on outcomes following targeted checks.
The post holder will need to develop a strong communication network with a range of NHS organisations and internal / external stakeholders to ensure NHSBSA dental activities, appropriate clinical monitoring products and services are developed to meet stakeholder requirements.
The post holder will also carry out clinical examinations, deliver presentations and attend Provider/Performer meetings when required.
In this role, you are accountable for:
- Assessing the evolving NHS dentistry environment and network with key influencers, service providers and service commissioners, to gather information that informs clients, NHSBSA dental policy, and the development of appropriate services and productsWork closely on all dental policy and NHSBSA targeted clinical monitoring matters with the Clinical Team and other Senior Managers of the NHSBSA
- Work with a wide range of internal and external customers to identify customers requirements and support the development of appropriate clinical services and products to meet those needs, ensuring best use of available resources
- Support and contribute to review and monitoring of the effectiveness of policies, strategies, resource utilisation and procedures to improve performance and to maintain the targets agreed
- Represent the NHSBSA at meetings with external customers (NHSE, WG, PCOs, GDC, NHS Counter Fraud Services, Providers/Performers and others) to consider matters relating to dental policy and monitoring of primary dental services
- Provide dental policy advice to a range of internal and external stakeholdersTo provide clinical opinion and effective analysis and reporting of clinical matters for NHSBSA Data Services
- To provide clinical input to the development and implementation of the Risk Management System
- To provide clinical input and advice to the NHSBSA Caseworker Team
- Meet with PCOs regularly to discuss contracts of concern based on NHSBSA DS information. Proactively feed back to the NHSBSA on the relevance of this information and put forward suggestions for change through formal reports and risk analysis researchEnsure that information is collected on the outcomes for contracts where extra NHSBSA activity has been provided and ensure this is regularly reported to the Senior Management Team and through the Risk Management Forum
- Take responsibility for analysing the information provided to health bodies from the NHSBSA to look for potential risks
- Work closely with WG / NHSE and PCOs to report on NHSBSA monitoring activities and agree appropriate further monitoring activities where requiredTo monitor and report to WG /NHSE and PCOs on NHSBSA performance and outcomes against agreed clinical monitoring objectives, whilst ensuring costs are maintained within the agreed NHSBSA annual budgets and resources
- Clinical risk management and monitoring activities to include the examination of clinical records, patients, assessment of surgery premises and feedback to practitioners
- Liaise with Information Services to analyse and assess NHSBSA contract monitoring activities and prioritise further targeted clinical monitoring activity
- Deputise for other Clinical Advisers or Senior Clinical Adviser when necessary
Additional accountabilities:
- Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Foster an environment where your own and colleagues safety and wellbeing is promoted.
- Contribute to a culture which values diversity and inclusion.
- Comply with NHSBSA policies, procedures, and protocols as they apply to your role.
- As a home worker you will be expected to maintain a home broadband connection and suitable home office in line with NHSBSA Ways of Working Policy at the time of appointment.
Communication and People:
- Ability to communicate effectively orally, in writing and through presentations, internally with all NHSBSA senior managers and staff including Heads of Services, NHSBSA Board Members and Executive Directors
- Ability to communicate effectively orally, in writing, and through presentations, externally with NHSE, PCOs, and other stakeholders.
- Ability to carry out clinical examinations of patients
- Ability to analyse highly complex clinical data and to explain complex clinical reports to non-clinicians
- Ability to convey highly complex, sensitive, confidential and contentious information
- Ability to employ tact, diplomacy and empathy
- Ability to motivate, persuade and negotiate
- Ability to deliver presentations to small and large groups internally and externally, including to Foundation Dentists, NHSE Dental Practice Advisors and Section 63 courses to Providers and Performers
- Ability to participate in strategic meetings at a range of levels
Training:
- Ability to mentor and coach clinical and non-clinical staff
- Ability to provide expertise regarding Primary Dental Services internally and externally
Management:
- Ability to manage and implement change
- Ability to manage a range of stakeholder interests to encourage the most effective use of professional clinical resource available
- Ability to work on own initiative and deputise for other members of the Clinical Team as necessary
- Ability to manage and coordinate targeted clinical monitoring and risk management activity at NHSE and WG PCOs level
Analytical skills:
- Ability to analyse complex clinical and policy information and guidance
- Ability to analyse complex clinical activity monitoring information, including identifying new areas of data risk
- Ability to analyse complex situations to make decisions where there are conflicting issues and contradictory or unavailable information
- Ability to understand, interpret and analyse Department of Health, NHSE, WG and wider NHS policy, regulations and guidance and relevant implications for the development of NHSBSA dental policy, clinical products and services
Responsibility for Resources:
- Ability to manage expenditure within the organisation ensuring service requirements are met and full audit trails are present for all decisions taken
- You must be willing to travel within England and Wales with overnight stays including when required at the Eastbourne office
- It would be desirable to be in possession of a full driving licence
Administration:
- Ability to write and present complex reports for the NHSBSA, its clients and customers
- Ability to chair meetings with a variety of internal and external stakeholders
- Ability to maintain paper and electronic records
- Ability to maintain spreadsheets and databases
Strategic and Service Responsibilities:
- Ability to manage dental policy within clinical and other areas of the NHSBSA Dental Services (NHSBSA DS) and represent NHSBSA DS in relation to this work area at high level meetings
Qualification and knowledge requirements:
- Bachelor of Dental Surgery degree
- Current registration with GDC
- Strategic and working knowledge of all NHSBSA DSs business processes
- IT literate in Microsoft Outlook, Project, Word and Excel
- Knowledge of Data Protection and Freedom of Information Acts and all relevant NHS and public sector legislation
- Compliant with GDC CPD requirements
Experience requirements:
- Extensive experience of NHS dental practice in primary care
- Willingness to undergo and satisfy the requirements of NHSBSA dental clinical advisers induction course (six months)
Organisational Skills:
- Ability to plan and prioritise organisations and own workloads and objectives to ensure all business requirements are met both short and long term
- Ability to cope with competing demands for time and resource
- Ability to work under pressure to ensure internal and external stakeholders requirements and deadlines are met
- Ability to work in and where necessary lead various teams at all levels across the NHSBSA
Quality:
- To comply with and assist with the development of the NHSBSA DSs Integrated Management System and any other quality standards adopted, including Investors in People and Improving Working Lives
Person Specification
Qualifications
Essential
- Bachelor of Dental Surgery degree (or equivalent) and General Dental Council (GDC) registration
- Evidence of commitment to continuing professional development (CPD)
Desirable
- Registrable postgraduate qualification
Experience
Essential
- Extensive experience in NHS clinical practice
Desirable
- Experience of working as a Dental Practice Advisor/NHSE Clinical Advisor to a Primary Care Organisation
- Experience of working as an adviser to the GDC or to a Defence Organisation
- Experience of report writing
- Experience in providing Conscious Sedation
Personal Qualities, Knowledge and Skills
Essential
- Ability to communicate effectively, both orally and in writing
- Ability to deliver presentations to large and small groups
- Ability to analyse highly complex clinical data and to explain complex clinical reports to non-clinicians
- Ability to plan and prioritise own workload and to manage conflicting priorities
- Ability to adapt to new ways of working within a changing environment
- IT literate in Microsoft Outlook, Project, Word and Excel
- Knowledge of Data Protection and Freedom of Information Act and all relevant NHS and public sector legislation
- Comprehensive knowledge and understanding of NHS Regulations and Legislation relevant to NHS primary dental services
- Willingness to travel with some overnight stays
Desirable
- Possession of a full driving licence
Person Specification
Qualifications
Essential
- Bachelor of Dental Surgery degree (or equivalent) and General Dental Council (GDC) registration
- Evidence of commitment to continuing professional development (CPD)
Desirable
- Registrable postgraduate qualification
Experience
Essential
- Extensive experience in NHS clinical practice
Desirable
- Experience of working as a Dental Practice Advisor/NHSE Clinical Advisor to a Primary Care Organisation
- Experience of working as an adviser to the GDC or to a Defence Organisation
- Experience of report writing
- Experience in providing Conscious Sedation
Personal Qualities, Knowledge and Skills
Essential
- Ability to communicate effectively, both orally and in writing
- Ability to deliver presentations to large and small groups
- Ability to analyse highly complex clinical data and to explain complex clinical reports to non-clinicians
- Ability to plan and prioritise own workload and to manage conflicting priorities
- Ability to adapt to new ways of working within a changing environment
- IT literate in Microsoft Outlook, Project, Word and Excel
- Knowledge of Data Protection and Freedom of Information Act and all relevant NHS and public sector legislation
- Comprehensive knowledge and understanding of NHS Regulations and Legislation relevant to NHS primary dental services
- Willingness to travel with some overnight stays
Desirable
- Possession of a full driving licence
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
