Job summary
Are you passionate about connecting people and creating a sense of belonging? Do you want to play a key role in shaping how colleagues engage with their organisation?
We're looking for a proactive and creative Internal Communications and Engagement Officer to join our Communications and Marketing team. This is an exciting opportunity to make a real impact by helping colleagues feel informed, connected and inspired. You'll design and deliver creative initiatives that strengthen engagement and bring our values to life.
What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are currently working largely remotely)o Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts!
Main duties of the job
You'll work as part of a team to drive the internal communications and engagement agenda across the organisation to strengthen the connection our people have to their work, colleagues and to the organisation.
You'll support the Internal Communications and Engagement Manager to develop and deliver an internal communications and engagement strategy that enables business performance and improves organisational capability.
You'll be design and implement exciting initiatives that will increase communications and engagement across the whole organisation as well as targeted interventions that will drive engagement in specific business directorates.
You'll gather colleague feedback through a variety of mechanisms to measure engagement and use insight to improve.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
1. Supporting the Internal Communications and Engagement Manager to design, develop and implement the internal communications and engagement strategy and action plan focusing on benefits to individuals and the organisation.2. Developing on-going internal communications and engagement plans to embed the NHSBSAs values and narrative in line with the Government Communication Service OASIS model.3. Taking a proactive approach to internal communications, proactively sourcing content from business areas across the organisation and sharing it across a range of channels, digital, face to face and written, including production of written and visual materials.4. Creating an internal communications and engagement community made up of colleagues from across the organisation to share knowledge and embed best practice.5. Supporting and training managers and ambassadors in best practice delivery of the NHSBSA narrative and values - through face-to-face engagement with their teams and colleagues.6. Working with the wider Communications and Marketing team and People team to position the NHSBSA as an employer of choice.7. Working with the wider Communications and Marketing team and colleague networks to ensure our intranet is regularly updated with new and engaging content.8. Building strong and positive relationships with senior colleagues and networks across the NHSBSA.9. Responsible for delivering internal events including colleague awards and roadshows to ensure they run effectively and efficiently to budget. This will involve working with the wider Communications and Marketing team where appropriate.10. Working with business areas to plan and deliver specific internal communications campaigns around health and wellbeing, reward and recognitions, appraisal cycles among others.11. Keeping up to date with best practice in internal communications to identify new and innovative ways to communicate more effectively through use of internal social media and other digital channels.12. Ensuring internal communication messages are consistent with external communication messages and identifying opportunities for messages to be shared externally across all the NHSBSAs platforms.13. Helping to manage the internal communications calendar to ensure delivery of the internal communications and engagement programme on time and that it captures activity across the organisation.14. Working with key stakeholders to deliver colleague surveys and to improve the internal communications and engagement approach across the organisation.
Job description
Job responsibilities
1. Supporting the Internal Communications and Engagement Manager to design, develop and implement the internal communications and engagement strategy and action plan focusing on benefits to individuals and the organisation.2. Developing on-going internal communications and engagement plans to embed the NHSBSAs values and narrative in line with the Government Communication Service OASIS model.3. Taking a proactive approach to internal communications, proactively sourcing content from business areas across the organisation and sharing it across a range of channels, digital, face to face and written, including production of written and visual materials.4. Creating an internal communications and engagement community made up of colleagues from across the organisation to share knowledge and embed best practice.5. Supporting and training managers and ambassadors in best practice delivery of the NHSBSA narrative and values - through face-to-face engagement with their teams and colleagues.6. Working with the wider Communications and Marketing team and People team to position the NHSBSA as an employer of choice.7. Working with the wider Communications and Marketing team and colleague networks to ensure our intranet is regularly updated with new and engaging content.8. Building strong and positive relationships with senior colleagues and networks across the NHSBSA.9. Responsible for delivering internal events including colleague awards and roadshows to ensure they run effectively and efficiently to budget. This will involve working with the wider Communications and Marketing team where appropriate.10. Working with business areas to plan and deliver specific internal communications campaigns around health and wellbeing, reward and recognitions, appraisal cycles among others.11. Keeping up to date with best practice in internal communications to identify new and innovative ways to communicate more effectively through use of internal social media and other digital channels.12. Ensuring internal communication messages are consistent with external communication messages and identifying opportunities for messages to be shared externally across all the NHSBSAs platforms.13. Helping to manage the internal communications calendar to ensure delivery of the internal communications and engagement programme on time and that it captures activity across the organisation.14. Working with key stakeholders to deliver colleague surveys and to improve the internal communications and engagement approach across the organisation.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to communicate using a wide range of channels for example audio, visual graphic and online communications, website, intranet, print, film, digital and social media
- Proactive, creative and forward thinking, with a track record of trying new things
- Proactive, creative and forward thinking, with a track record of trying new things
- Ability to analyse highly complex and sensitive information and persuade others to take an appropriate communications approach
- Computer literate with good working knowledge of Microsoft Office applications
- Self-motivated, and able to drive forward business priorities
- Flexible approach to work, with the ability to handle multiple tasks with competing priorities
- Ability to develop and maintain good working relationships organisation-wide
- Good knowledge and understanding of internal communications and its application
- Knowledge and understanding of employee engagement and the role it plays in organisations
- Strong team player, committed to an ethos of continuous improvement and collaborative working
- A positive outlook and attitude, acting with passion, enthusiasm and commitment
- Delivering and evaluating internal communications and engagement strategies. with a track record of increasing engagement
- Knowledge and understanding of corporate identity and branding
- Ability to use creative methods to involve and generate new thinking from others
- Challenges others to identify opportunities for cost saving and service improvements
- Proactively scans the external environment, being alert to emerging issues and trends which might impact or benefit their own and their team's work, and takes appropriate action
- Advocates collective decisions, even if their own view differs.
Experience
Essential
- Significant experience of working in a large, complex organisation with an internal communications and engagement focus
- Experience of meeting deadlines and dealing with conflicting priorities, whilst maintaining high levels of accuracy and confidentiality
- Experience of report writing
- Writing, editing and proofreading internal publications
- Experience of events organisation and management
- Experience of using new technology in an internal communications and engagement context
- Experience of challenging the status quo and providing constructive feedback to senior managers on change proposals which will affect their business area
- Experience of engaging with a variety of stakeholders, listening and responding to their feedback, and encouraging others to do the same
- Experience of engaging colleagues in developing their understanding of the business strategy and the part they play in its delivery.
Desirable
- Experience of working in a health care environment or experience of working in an organisation providing public sector services or similar
- Experience of working with the Government Communication Service MCOM model.
- Experience of working in a political environment
Qualifications
Essential
- Degree in relevant subject area or equivalent relevant experience
Desirable
- Postgraduate qualification in a relevant subject area
- Membership of a professional body
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to communicate using a wide range of channels for example audio, visual graphic and online communications, website, intranet, print, film, digital and social media
- Proactive, creative and forward thinking, with a track record of trying new things
- Proactive, creative and forward thinking, with a track record of trying new things
- Ability to analyse highly complex and sensitive information and persuade others to take an appropriate communications approach
- Computer literate with good working knowledge of Microsoft Office applications
- Self-motivated, and able to drive forward business priorities
- Flexible approach to work, with the ability to handle multiple tasks with competing priorities
- Ability to develop and maintain good working relationships organisation-wide
- Good knowledge and understanding of internal communications and its application
- Knowledge and understanding of employee engagement and the role it plays in organisations
- Strong team player, committed to an ethos of continuous improvement and collaborative working
- A positive outlook and attitude, acting with passion, enthusiasm and commitment
- Delivering and evaluating internal communications and engagement strategies. with a track record of increasing engagement
- Knowledge and understanding of corporate identity and branding
- Ability to use creative methods to involve and generate new thinking from others
- Challenges others to identify opportunities for cost saving and service improvements
- Proactively scans the external environment, being alert to emerging issues and trends which might impact or benefit their own and their team's work, and takes appropriate action
- Advocates collective decisions, even if their own view differs.
Experience
Essential
- Significant experience of working in a large, complex organisation with an internal communications and engagement focus
- Experience of meeting deadlines and dealing with conflicting priorities, whilst maintaining high levels of accuracy and confidentiality
- Experience of report writing
- Writing, editing and proofreading internal publications
- Experience of events organisation and management
- Experience of using new technology in an internal communications and engagement context
- Experience of challenging the status quo and providing constructive feedback to senior managers on change proposals which will affect their business area
- Experience of engaging with a variety of stakeholders, listening and responding to their feedback, and encouraging others to do the same
- Experience of engaging colleagues in developing their understanding of the business strategy and the part they play in its delivery.
Desirable
- Experience of working in a health care environment or experience of working in an organisation providing public sector services or similar
- Experience of working with the Government Communication Service MCOM model.
- Experience of working in a political environment
Qualifications
Essential
- Degree in relevant subject area or equivalent relevant experience
Desirable
- Postgraduate qualification in a relevant subject area
- Membership of a professional body
