Job summary
Are you organised, proactive, and looking to build your career in project and programme management? We are seeking a Programme Support Officer to join our Portfolio Management Directorate on the Future Workforce Service (FWS) Programme. This is a key role supporting change that benefits NHS services, patients, and the public.
About the role
As a Programme Support Officer, you'll help keep the programme running smoothly by coordinating governance meetings, managing documents and reports, tracking risks and issues, and acting as a key contact for stakeholders. You'll work closely with Programme and Project Managers to ensure processes and controls are in place, supporting planning, scheduling, budget monitoring, and reporting to deliver on time and to quality standards.
Who we're looking for
We're looking for someone organised, detail-focused, confident with Microsoft Office tools (including Teams, Project and SharePoint), skilled at building strong relationships, and experienced in providing high-quality administrative or programme support.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme and access to a wide range of benefits and high street discounts!
Main duties of the job
As a Programme Support Officer on the Future Workforce Service (FWS) Programme, you will:
- Support programme delivery by coordinating activities, monitoring progress and ensuring adherence to NHSBSA project and programme frameworks.
- Organise and manage governance meetings, including scheduling, preparing papers and tracking actions.
- Manage programme documentation, maintaining version control, permissions and online repositories.
- Monitor and report on risks, issues, and budgets, escalating where appropriate.
- Assist with planning and scheduling at both programme and project level.
- Produce and distribute key reports to support effective governance and decision making.
- Act as a point of contact for stakeholders, gathering updates and supporting engagement across internal and external partners.
- Provide quality assurance support, ensuring documentation and processes are audit-ready.
- Contribute to knowledge sharing and continuous improvement within the programme and wider project management community.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for
Project Delivery:
- Deliver change initiative, work package, work stream or small project in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.Planning and Scheduling:
- Assist with and maintain appropriate systems to enable effective planning and scheduling at both programme and project level.Business Case:
- Assist with the development and approval of the Business Case.Budget:
- Assist with the monitor of programme spend and contribute to the compilation of budgets.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controlsResources:
- Schedule / manage resources working across the programme.
- Work as part of a small team.Stakeholder Management:
- Act as the focal point for project responses to requests for information.
- Work with stakeholders to gather updates against agreed actions, risks and issues.Risks and Issues:
- Assist with the identification of risks and issues and maintain risk and issue logs, escalating as appropriate.
- Ensure risk management within project team is in accordance with NHSBSA Corporate Risk Management Framework.Governance:
- Provide key reports and support effective governance and decision making.
- Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.Quality and Assurance:
- Assist with the quality review process for project products.
- Responsible for gathering the supporting documentation required for project gateway reviews.Administration and Document Management:
- Manage programme configuration management approach ensuring robust version and access controls.
- Plan and coordinate programme governance forum calendar, including Programme and Project Boards, and workshops.
- Fulfil secretariat resource requests to capture appropriate meeting outputs as required for programme and project governance forums.
- Quality check meeting packs and documents for circulation in advance of meetings.Guidance and Support - Programme and Project Management Community:
- Seek appropriate support, guidance and coaching from the programme and project community.
- Show commitment to personal development.
- Promote effective individual and team performance.
- Active involvement in knowledge sharing within the Programme and Project Management community.
Job description
Job responsibilities
In this role, you are accountable for
Project Delivery:
- Deliver change initiative, work package, work stream or small project in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.Planning and Scheduling:
- Assist with and maintain appropriate systems to enable effective planning and scheduling at both programme and project level.Business Case:
- Assist with the development and approval of the Business Case.Budget:
- Assist with the monitor of programme spend and contribute to the compilation of budgets.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controlsResources:
- Schedule / manage resources working across the programme.
- Work as part of a small team.Stakeholder Management:
- Act as the focal point for project responses to requests for information.
- Work with stakeholders to gather updates against agreed actions, risks and issues.Risks and Issues:
- Assist with the identification of risks and issues and maintain risk and issue logs, escalating as appropriate.
- Ensure risk management within project team is in accordance with NHSBSA Corporate Risk Management Framework.Governance:
- Provide key reports and support effective governance and decision making.
- Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.Quality and Assurance:
- Assist with the quality review process for project products.
- Responsible for gathering the supporting documentation required for project gateway reviews.Administration and Document Management:
- Manage programme configuration management approach ensuring robust version and access controls.
- Plan and coordinate programme governance forum calendar, including Programme and Project Boards, and workshops.
- Fulfil secretariat resource requests to capture appropriate meeting outputs as required for programme and project governance forums.
- Quality check meeting packs and documents for circulation in advance of meetings.Guidance and Support - Programme and Project Management Community:
- Seek appropriate support, guidance and coaching from the programme and project community.
- Show commitment to personal development.
- Promote effective individual and team performance.
- Active involvement in knowledge sharing within the Programme and Project Management community.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to build relationships with stakeholders and be a collaborative team player
- A delivery focused mindset and approach
- Knowledge of the fundamental project management processes (e.g., risk, budget and benefit management)
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc
Desirable
- An awareness of the NHSBSA's strategy
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to project profession
Experience
Essential
- Experience of working as part of a multi-disciplinary team on a programme of work
- Track record of coordinating or managing the delivery of change initiatives / workstreams / small projects
- Experience of working in an environment where adherence to standards needs to be met
Desirable
- Experience of budgetary management and reporting
- Experience of stakeholder engagement and management
- Experience of working within Agile / Waterfall / Hybrid Project Management methodologies
Qualifications
Essential
- Degree standard, or significant relevant experience of working within a formal programme and project delivery environment.
Desirable
- Specialist Project Management qualification e.g., Prince2 Foundation or Practitioner, APM Fundamentals
- Further education / Training Course certification(s) in relevant discipline
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to build relationships with stakeholders and be a collaborative team player
- A delivery focused mindset and approach
- Knowledge of the fundamental project management processes (e.g., risk, budget and benefit management)
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc
Desirable
- An awareness of the NHSBSA's strategy
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to project profession
Experience
Essential
- Experience of working as part of a multi-disciplinary team on a programme of work
- Track record of coordinating or managing the delivery of change initiatives / workstreams / small projects
- Experience of working in an environment where adherence to standards needs to be met
Desirable
- Experience of budgetary management and reporting
- Experience of stakeholder engagement and management
- Experience of working within Agile / Waterfall / Hybrid Project Management methodologies
Qualifications
Essential
- Degree standard, or significant relevant experience of working within a formal programme and project delivery environment.
Desirable
- Specialist Project Management qualification e.g., Prince2 Foundation or Practitioner, APM Fundamentals
- Further education / Training Course certification(s) in relevant discipline
