Job summary
The NHS Business Services Authority is leading an NHS-led transformation programme to identify and deliver the Future NHS Workforce Solution. The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce priorities.
As we move into the next phase of delivery, we're looking for a Management Lead - Quality Assurance to join the programme's leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution.
You'll lead and be accountable for the quality assurance of Supplier deliverables, software, and outputs. This includes ensuring a robust and systematic approach to quality management across all implementation milestones. Your role will involve reviewing Supplier processes, standards, and documentation to ensure high-quality outputs that meet customer expectations and perform as intended.
What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!
Main duties of the job
As a senior leader within the Future NHS Workforce Solution Transformation Programme, your role is pivotal in ensuring the delivery of a high-quality, robust workforce solution that aligns with our strategic priorities and meets the evolving needs of the NHS. Your work will shape how NHSBSA continues to deliver value to the NHS and taxpayers.
- Ensure there are appropriate assurances on all functional and non-functional milestone deliverables.
- Support quality audits to confirm service readiness and contractual compliance.
- Assure that software functionality and integration but also business processes, data migration, training delivery, documentation, security controls, and service desk readiness are delivered to the agreed standards.
- Lead assurance functions to ensure benefits delivery and value for money.o Facilitate workshops and attend governance boards with key stakeholders.
- Embed operating model outcomes and influence assurance across roles, processes, and governance.o Line manage multi-disciplinary teams within NHSBSA policies as well as enable team performance through aligned objectives and staff development.
- Lead recruitment and talent initiatives to meet evolving business needs.o Control budgets in line with NHSBSA policies and regulations.
- Plan and monitor resources, training budgets, and input into financial planning.
- Support matrix working across supplier, corporate, and Programme teams.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for
1. Providing SME and governance expertise, demonstrating a broad understanding and application of the operating model key assurance function(s) to assure and govern the approach and delivery of the future NHS workforce solution and service, continually applying strategic thinking which align to the needs of the business, the Programme and wider NHS workforce strategies.
2. Leading the key assurance function(s) to ensure the future workforce solution is best placed to deliver pre-identified benefits and deliver taxpayer value for money, in accordance with a predefined plan, using established mechanisms, framework(s) and design principles, under a robust governance process designed to take key stakeholders on the delivery journey.
3. Facilitating input to workshops during the design, development, configuration, testing and implementation of the future NHS workforce solution and service from dedicated working groups, consisting of senior representatives from across NHSBSA, Customers, Users and Suppliers. The post holder(s) will also be expected to attend regular governance boards and authorities as defined within the Programme delivery governance structure.
4. Collaborative working with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services, additionally the postholder(s) will be expected to work alongside the Programmes external assurance partners, leveraging their expertise and insight.
5. It is expected that the postholder(s) will draw on their knowledge and expertise in the appropriate discipline to embed operating model design outcomes and associated Programme governance arrangements into the key assurance function(s), influencing outcomes in the following areas:a. The strategic, tactical, and operational responsibilities shared and/or unique roles.b. How the Authority, partners and suppliers co-exist and operate, recognising the importance of supply change management complexity, relationship management and the need for collaborative engagement;c. Activities, inputs, outputs, controls, and capabilities required; andd. Proposed assurance and governance arrangements aligned to the principle of an Intelligent Client providing a clear fit within the organisations enabling services structures.
6. Line managing colleagues within multi-disciplinary teams operating within the NHSBSA disciplinary, absence and work performance policies.
7. Enabling the performance of others, including agreeing objectives which are fully aligned to department and organisational objectives and goals, and the development and motivation of staff to achieve them.
8. Conducting meaningful appraisals and 1-1s, developing and monitor training and personal development plans, setting performance targets and monitoring progress against agreed quality and performance criteria.
9. Undertaking recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable capability, increase skills levels, and develop talent pools to meet the changing needs of the business landscape.
10. Taking ownership for decision making within own area and across multiple teams, seeking support and feedback to develop well thought out solutions which both enable performance and further develop the teams.
11. Pro-actively allocating, managing, and reviewing colleague workload across multiple teams, management information and resource requests to inform forward planning and resource management.
12. Budget control in accordance with NHSBSAs policies, standing orders, financial regulations, and legislative requirements.
13. Accountable for planning, monitoring and measuring resource estimates assessing and anticipating where skills and needs may change and evolve. This will include being accountable for the resource profile of the teams, developing requirements for funding, managing any associated training, learning and development budgets, as well as inputting into business and financial planning for any additional requirements.
14. Support an effective matrix approach to achieve objectives, including working effectively with the supplier teams, NHSBSA corporate teams, NHSBSA ESR Service team, Assurance Partners, NHSBSA enabling services and wider programme team in supporting the product and service.
15. Work at all times collaboratively with the Programme Director, the Deputy Programme Director, other Programme Functions Leads and the wider NHSBSA programme team and NHSBSA teams, fostering a collaborative and positive working culture that aligns to NHSBSA values and ways of working within the Programme.
This role is home based and required national travel across England and Wales.
The role will be appointed on a permanent basis and are being recruited to support a specific workstream within the Future NHS Workforce Solution programme, which is scheduled to run until 2030.
Job description
Job responsibilities
In this role, you are accountable for
1. Providing SME and governance expertise, demonstrating a broad understanding and application of the operating model key assurance function(s) to assure and govern the approach and delivery of the future NHS workforce solution and service, continually applying strategic thinking which align to the needs of the business, the Programme and wider NHS workforce strategies.
2. Leading the key assurance function(s) to ensure the future workforce solution is best placed to deliver pre-identified benefits and deliver taxpayer value for money, in accordance with a predefined plan, using established mechanisms, framework(s) and design principles, under a robust governance process designed to take key stakeholders on the delivery journey.
3. Facilitating input to workshops during the design, development, configuration, testing and implementation of the future NHS workforce solution and service from dedicated working groups, consisting of senior representatives from across NHSBSA, Customers, Users and Suppliers. The post holder(s) will also be expected to attend regular governance boards and authorities as defined within the Programme delivery governance structure.
4. Collaborative working with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services, additionally the postholder(s) will be expected to work alongside the Programmes external assurance partners, leveraging their expertise and insight.
5. It is expected that the postholder(s) will draw on their knowledge and expertise in the appropriate discipline to embed operating model design outcomes and associated Programme governance arrangements into the key assurance function(s), influencing outcomes in the following areas:a. The strategic, tactical, and operational responsibilities shared and/or unique roles.b. How the Authority, partners and suppliers co-exist and operate, recognising the importance of supply change management complexity, relationship management and the need for collaborative engagement;c. Activities, inputs, outputs, controls, and capabilities required; andd. Proposed assurance and governance arrangements aligned to the principle of an Intelligent Client providing a clear fit within the organisations enabling services structures.
6. Line managing colleagues within multi-disciplinary teams operating within the NHSBSA disciplinary, absence and work performance policies.
7. Enabling the performance of others, including agreeing objectives which are fully aligned to department and organisational objectives and goals, and the development and motivation of staff to achieve them.
8. Conducting meaningful appraisals and 1-1s, developing and monitor training and personal development plans, setting performance targets and monitoring progress against agreed quality and performance criteria.
9. Undertaking recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable capability, increase skills levels, and develop talent pools to meet the changing needs of the business landscape.
10. Taking ownership for decision making within own area and across multiple teams, seeking support and feedback to develop well thought out solutions which both enable performance and further develop the teams.
11. Pro-actively allocating, managing, and reviewing colleague workload across multiple teams, management information and resource requests to inform forward planning and resource management.
12. Budget control in accordance with NHSBSAs policies, standing orders, financial regulations, and legislative requirements.
13. Accountable for planning, monitoring and measuring resource estimates assessing and anticipating where skills and needs may change and evolve. This will include being accountable for the resource profile of the teams, developing requirements for funding, managing any associated training, learning and development budgets, as well as inputting into business and financial planning for any additional requirements.
14. Support an effective matrix approach to achieve objectives, including working effectively with the supplier teams, NHSBSA corporate teams, NHSBSA ESR Service team, Assurance Partners, NHSBSA enabling services and wider programme team in supporting the product and service.
15. Work at all times collaboratively with the Programme Director, the Deputy Programme Director, other Programme Functions Leads and the wider NHSBSA programme team and NHSBSA teams, fostering a collaborative and positive working culture that aligns to NHSBSA values and ways of working within the Programme.
This role is home based and required national travel across England and Wales.
The role will be appointed on a permanent basis and are being recruited to support a specific workstream within the Future NHS Workforce Solution programme, which is scheduled to run until 2030.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders.
- Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed operating model(s).
- A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information.
- Knowledge of implementing or working under the ITiLv4 framework including detailed knowledge of service management principles, aims, and their application.
- Identifying and solving problems, including the skill to work effectively with competing priorities.
- Highly developed analytical and problem-solving skills, capable of interpreting and evaluating complex, mufti-faceted information, ability to summarise complex information in a clear and digestible way.
Desirable
- Knowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice.
- User-centred design principles and practices to shape value-based product innovation.
- Delivery of incremental and iterative continuous improvement which extends the economic life of products and services, maximising efficiencies and return on investment.
Experience
Essential
- Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities.
- Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations.
- Managing contracted suppliers against a KPI and service management/improvement framework.
- Meeting the needs of users across a variety of channels, including bringing professional insight and expertise in how user needs change over time to ensure the product continues to meet the business needs, and applying strategic thinking to provide the best service for the end user.
- Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- Working in a fast-paced, evolving environment and using iterative methods and flexible approaches to enable rapid delivery.
Desirable
- Business and financial planning, prioritisation of spending and other resources based on return on investment (ROI) and strategic intent.
- Managing operational process of designing and running a product or service throughout its entire product lifecycle.
- Working within constraints, and challenging constraints where needed, to maintain compliance.
Qualifications
Essential
- Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter.
- Evidence of continuous professional development.
- Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF)
Desirable
- Master's qualification in relevant discipline or equivalent experience.
- Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders.
- Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed operating model(s).
- A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information.
- Knowledge of implementing or working under the ITiLv4 framework including detailed knowledge of service management principles, aims, and their application.
- Identifying and solving problems, including the skill to work effectively with competing priorities.
- Highly developed analytical and problem-solving skills, capable of interpreting and evaluating complex, mufti-faceted information, ability to summarise complex information in a clear and digestible way.
Desirable
- Knowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice.
- User-centred design principles and practices to shape value-based product innovation.
- Delivery of incremental and iterative continuous improvement which extends the economic life of products and services, maximising efficiencies and return on investment.
Experience
Essential
- Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities.
- Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations.
- Managing contracted suppliers against a KPI and service management/improvement framework.
- Meeting the needs of users across a variety of channels, including bringing professional insight and expertise in how user needs change over time to ensure the product continues to meet the business needs, and applying strategic thinking to provide the best service for the end user.
- Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- Working in a fast-paced, evolving environment and using iterative methods and flexible approaches to enable rapid delivery.
Desirable
- Business and financial planning, prioritisation of spending and other resources based on return on investment (ROI) and strategic intent.
- Managing operational process of designing and running a product or service throughout its entire product lifecycle.
- Working within constraints, and challenging constraints where needed, to maintain compliance.
Qualifications
Essential
- Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter.
- Evidence of continuous professional development.
- Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF)
Desirable
- Master's qualification in relevant discipline or equivalent experience.
- Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).
