Job summary
If you have a keen eye for detail, enjoy data analysis and are interested in a role that can make a difference the NHS Business Services Authority (BSA) have the opportunity for you! The B3 Medicines Data Information Officer is an established role within the Medicines Data team and currently due to the nature of the work this role needs to be office based working from Bridge House, Newcastle.
With a keen eye for detail you will collate, analyse, and interpret data quickly and accurately to ensure the quality of the data that we produce and supply. You will be expected to liaise internally & externally with pharmaceutical suppliers, Pharmacy Contractors, DHSC and other members of the Medicines Data team.
As a part of you supporting statement, we would like you to answer the following questions:
1) Tell us about a time you have managed large volumes of repetitive data inputting while ensuring accuracy and consistency?
2) Describe a situation where you had to contact a customer to resolve an issue or provide important information?
3) Describe a time when you had multiple tasks competing for your attention and tight deadlines to meet?
We kindly ask you to limit your supporting statements to 750 words.
Main duties of the job
- Identifying and collecting product information from a variety of internal and external sources.
- Examines data to assess whether all information required has been presented accurately.
- Accurately recording data, updating databases, and amending information in accordance with set guidelines.
- Communicating effectively via phone & email with suppliers, manufacturers, and contractors.
- Liaising with NHSBSA internal departments, external contract holders and stakeholders such as DHSC & NHS Digital.
- Working alongside and supporting the wider Medicines Data Team.
What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for1. Identifying and collecting product information to enable the effective implementation of NHS reimbursement policy and to meet customer requirements.2. Pro-actively identifying and implementing more efficient and effective methods of working aimed at realising Medicines Data and Corporate efficiencies, ensuring that all activities are planned in accordance with changing priorities.3. Communicating effectively via phone, email with suppliers, manufacturers, and contractors in the collection of data to enable stringent deadlines to be achieved.4. Working on relevant computer system applications, accurately inputting, updating, and amending information in accordance with set procedures and ensuring that the information is handled appropriately and actioned fully.5. Examines data to assess whether all information required is available and takes appropriate action to obtain any further information required. 6. Liaising with NHSBSA departments and external contract holders such that the finished products are accurate and meet customer expectations. 7. Liaising with other areas within Medicines Data to ensure an efficient, effective, and accurate operation.8. Works to agreed performance and accuracy targets, manages own workload, and operates all services in line with agreements and policies, technical instructions and procedures and within agreed time scales.9. Assisting with training of other staff and with an explanation of working procedures to visitors and others as required.10. Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the GDPR11. Positively achieving team and personal objectives in accordance with Medicines Data plans developed to support the Authoritys business plan and strategic direction.12. Participating in organisation wide working groups appropriate to the post holders expertise and experience.
Job description
Job responsibilities
In this role, you are accountable for1. Identifying and collecting product information to enable the effective implementation of NHS reimbursement policy and to meet customer requirements.2. Pro-actively identifying and implementing more efficient and effective methods of working aimed at realising Medicines Data and Corporate efficiencies, ensuring that all activities are planned in accordance with changing priorities.3. Communicating effectively via phone, email with suppliers, manufacturers, and contractors in the collection of data to enable stringent deadlines to be achieved.4. Working on relevant computer system applications, accurately inputting, updating, and amending information in accordance with set procedures and ensuring that the information is handled appropriately and actioned fully.5. Examines data to assess whether all information required is available and takes appropriate action to obtain any further information required. 6. Liaising with NHSBSA departments and external contract holders such that the finished products are accurate and meet customer expectations. 7. Liaising with other areas within Medicines Data to ensure an efficient, effective, and accurate operation.8. Works to agreed performance and accuracy targets, manages own workload, and operates all services in line with agreements and policies, technical instructions and procedures and within agreed time scales.9. Assisting with training of other staff and with an explanation of working procedures to visitors and others as required.10. Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the GDPR11. Positively achieving team and personal objectives in accordance with Medicines Data plans developed to support the Authoritys business plan and strategic direction.12. Participating in organisation wide working groups appropriate to the post holders expertise and experience.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs at grade C or above (or equivalent) including Maths and English Language or can demonstrate equivalent work experience or further education training.
Desirable
- NVQ level 3 or equivalent in a relevant discipline
Personal Qualities, Knowledge and Skills
Essential
- Data validation, analysis, and interpretation.
- Able to use word processing, spreadsheet, and database software where speed and accuracy are factors.
- Accurate with the ability to prioritise own workload and work independently within established parameters.
- Good oral and written communication skills.
- Able to assess and analyse information of a complex nature exercising judgement in the formulation of a solution.
- Pays attention to detail.
- Flexible and committed team player with the ability to use own initiative.
- Capable of delivering within stringent deadlines.
Desirable
- Understanding of reimbursement and remuneration.
- Understanding of dm+d and pharmaceutical coding systems.
- Able to identify and act on future needs and opportunities.
- Adaptable, with proven ability to respond to and switch between a wide variety of queries.
- Proven time and self-management skills
- Discreet and sympathetic with a calm and confident manner
Experience
Essential
- Previous experience in a post involving data collection, validation, and analysis.
- Experience in personally resolving complex queries
- Experience of dealing with internal and external customers on the telephone and in written communication
Desirable
- Worked in the NHS or other large organisation.
- Experience of high-volume data input.
- Familiarity with pharmaceutical products and using databases
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs at grade C or above (or equivalent) including Maths and English Language or can demonstrate equivalent work experience or further education training.
Desirable
- NVQ level 3 or equivalent in a relevant discipline
Personal Qualities, Knowledge and Skills
Essential
- Data validation, analysis, and interpretation.
- Able to use word processing, spreadsheet, and database software where speed and accuracy are factors.
- Accurate with the ability to prioritise own workload and work independently within established parameters.
- Good oral and written communication skills.
- Able to assess and analyse information of a complex nature exercising judgement in the formulation of a solution.
- Pays attention to detail.
- Flexible and committed team player with the ability to use own initiative.
- Capable of delivering within stringent deadlines.
Desirable
- Understanding of reimbursement and remuneration.
- Understanding of dm+d and pharmaceutical coding systems.
- Able to identify and act on future needs and opportunities.
- Adaptable, with proven ability to respond to and switch between a wide variety of queries.
- Proven time and self-management skills
- Discreet and sympathetic with a calm and confident manner
Experience
Essential
- Previous experience in a post involving data collection, validation, and analysis.
- Experience in personally resolving complex queries
- Experience of dealing with internal and external customers on the telephone and in written communication
Desirable
- Worked in the NHS or other large organisation.
- Experience of high-volume data input.
- Familiarity with pharmaceutical products and using databases
