Job summary
Loss and Fraud Officer
Agenda for Change Band 5
Permanent
37.5 hours per week
If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.
The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.
We are currently recruiting a Loss and Fraud Officer to work within the NHSBSA's Loss and Fraud Prevention (LFP) Team.
As a Loss and Fraud Officer, you will primarily undertake investigations into allegations of fraud by assisting and leading interviews under caution and recording information. You will also engage with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored through the production of Fraud Risk Assessments. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise your own workload and work independently within established parameters.
What we offer:
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexi time
- Hybrid working model (working remotely at home and in the office)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Main duties of the job
Main duties of job
As a Loss and Fraud Officer you will be responsible for:
- Gathering and presenting evidence to prove or disprove allegations ensuring appropriate sanctions are considered
- Taking witness statements which include exhibits
- Undertaking interviews under caution at police stations local to the subject(s)
- Engaging with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored
- Assist in producing Fraud Risk Assessments
The successful candidate must hold a full driving licence and have practical experience of:
- Communicating with potentially vulnerable people
- Using various questioning techniques to extract information
- Analysing information and deciding next steps
- Managing own workload and ability to prioritise
- GDPR and requesting information in accordance with legislation
The post is full time and involves occasional travel including overnight stays therefore you must be flexible and hold a full valid driving licence.
The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing the post.
Employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Details
Date posted
16 July 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
914-BSA7325597
Job locations
Stella House
Goldcrest Way, Newburn Riverside
Newcastle-upon-Tyne
NE15 8NY
Employer details
Employer name
NHS Business Services Authority
Address
Stella House
Goldcrest Way, Newburn Riverside
Newcastle-upon-Tyne
NE15 8NY
Employer's website
https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)











Employer contact details
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