NHS Business Services Authority

Ophthalmic Clinical Advisor

The closing date is 11 May 2025

Job summary

Clinical Advisors work closely with caseworkers reviewing evidence to:

Provide clinical advice to non-clinical colleagues undertaking post payment verification on the provision of GOS services

Occasionally undertake Clinical Site Visits to practices in connection to a GOS contract

This role is to temporarily fulfil part time maternity cover till November 2025 and is for 1 day a week. You must be a current GOC Optometrist registrant or be eligible for the renewal of your registration. Post-registration NHS primary care experience is essential for this role as well as previous experience conducting GOS post payment verification.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. For help with completing your application form, please read the guidance notes attached to this advert.

Please note all contact is made via our TRAC recruitment system. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.(Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.

Please ensure you provide full contact details, including email address and telephone number for each referee.

Main duties of the job

The main duties of the role is to respond to the Post Payment Verification escalations from non-clinical case workers in a timely manner. This will involve the use of the Case Management System and reviewing any disputes that are invoked by GOS contractors. In addition your role could also but not exclusively involve the following:

Supporting, mentoring, motivating and advising casework teams in non-line management relationships.
Responding to PPV escalations from Case Workers on the Case Management System
Reviewing disputed PPV claims from contractors
Working proactively across clinical and casework teams to deliver the services' goals and objectives and review and monitor NHS BSA policy and information provision.
Delivering the goals and objectives of own team and others. At times this will include taking direction and priorities from non-clinical Leads and Managers.
Providing advice on all clinical matters to external clients and customers and to all sections of NHS BSA internally.
Providing consistent, up to date and informed clinical oversight and advice on the collection, storage, analysis and provision of clinical and related data and information internally and externally.
Deputising for other NHS BSA Clinical Advisors when necessary and appropriate.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year

Contract

Secondment

Working pattern

Part-time, Flexible working

Reference number

914-BSA7173768

Job locations

Any BSA site/location

Newcastle-upon-Tyne

NE1 6SN

Job description

Job responsibilities

Job purpose:

Our Provider Assurance services collaborate with clinicians, health-care teams, commissioners and contract managers to assure quality outcomes and value for money across the NHS.

The Ophthalmic Clinical Advisor works with the Ophthalmic Senior Clinical Advisor (OSCA) and Provider Assurance Leads to ensure that our Casework teams are motivated and supported to deliver a consistent and accountable service for clients, customers and NHS Ophthalmic Contract Providers.

Working with and across a variety of teams and individuals, the Ophthalmic Clinical Advisor will ensure the provision of up to date, relevant and clinically assured advice, guidance and support to drive change and improvement in Ophthalmic Services as well as clinical advice in respect of operational issues, compliance with national policies, guidance and recognised good practice. In addition the post holder, with support from the Senior Clinical Advisor, will support the development and implementation of clinical products and services and provide clinical advice internally and externally.

By effectively collaborating with others the Ophthalmic Clinical Advisor supports our clinical and casework teams to meet existing and changing business requirements, by flexibly managing a number of priorities and work streams.

The work of the Provider Assurance teams is complex, sensitive and fast-paced and the Clinical Advisor is an important part of a busy team delivering a high-profile, evolving service that continuously adapts to fit our strategic and operational goals.

In this role, you are accountable for:

1. Liaising internally and with NHS England & NHS Improvement regional and local teams and others to identify, report on and promote assurance activities that deliver the services objectives.

2. Supporting, mentoring, motivating and advising casework teams in non-line management relationships.

3. Working proactively across clinical and casework teams to deliver the services goals and objectives and review and monitor NHS BSA policy and information provision.

4. Delivering the goals and objectives of own team and others. At times this will include taking direction and priorities from non-clinical Leads and Managers.

5. Engaging and working proactively with others internally and externally to identify and implement improvement opportunities.

6. Taking a lead role in the planning, support and delivery of clinical and casework activities, including mapping stakeholder requirements, resource planning and financial monitoring and management for at least one NHS region in England. Also contributing to the development and implementation of similar plans at national level.

7. Ensuring that operational activity is consistent and transparent and complies with assurance, governance and policy and procedure frameworks

8. Providing advice on all clinical matters to external clients and customers and to all sections of NHS BSA internally.

9. Providing consistent, up to date and informed clinical oversight and advice on the collection, storage, analysis and provision of clinical and related data and information internally and externally.

10. Effectively using a wide range of information technology tools to access and analyse a number of different complex data and information sets. Using a variety of technological solutions and clinical insight to collate these data sets into appropriate formats for a range of internal and external audiences, including senior stakeholders and management.

11. Taking a lead role in the development, implementation, positive promotion and improvement of IT systems that support assurance activities. This to include externally- and customer-facing digital solutions for Ophthalmic Contract Providers, contract managers and commissioners.

12. Working on the effective delivery of clinical policy, operational and data/information provision projects, including large complex projects and cross functional programmes, within the constraints of time and budget, that directly inform and impact on nationally recognised outcomes for clinicians, commissioners and patients.

13. Representing NHS BSA with external customers to consider matters relating to health and care policy and assurance services.

14. Building and promoting positive and effective relationships between the NHS BSA and Local Representative Committees, primary care contractors and their representatives, including providing clinical advice to optometrists, eye care professionals and those who work within optometry

15. Delivering training and calibration programmes to meet training needs of casework teams.

16. Providing formal expert advice in written reports, witness statements and verbally, including formal panels and hearings.

17. Deputising for other NHS BSA Clinical Advisors when necessary and appropriate.

18. Being a catalyst for change and innovation, acting as a lead change agent to ensure change is introduced in a positive and constructive manner.

The above role specification covers the main areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

In addition to the above accountabilities, as post holder you are expected to:

Demonstrate NHSBSA values and core capabilities in all aspects of your work.

Foster an environment where your own and colleagues safety and well-being is promoted.

Contribute to a culture which values diversity and inclusion.

Comply with NHSBSA policies, procedures.