Service Improvement Manager
NHS Business Services Authority
This job is now closed
Job summary
The Change & Improvement Service within Primary Care Services Directorate is a fast paced, evolving and key part of our business that is responsible for driving change and service improvements that come from our sponsors and commissioners or are identified internally.
The Service Improvement Manager is an integral part of ensuring the services provided by NHS Primary Care Services deliver service excellence to its customers, and value for money for the NHS.
What do we offer?
o Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access to a wide range of benefits and high street and online discounts
Main duties of the job
The role will lead a small team who are responsible for:
- Responding to changes in policy and legislation - understanding the impact on our systems and processes and identifying the changes required.
- Producing high level requirements and liaising with Digital Data and Technology (DDaT) colleagues or third parties to progress any necessary system changes.
- Liaising with external system suppliers to ensure changes are communicated, understood and guidance updated accordingly.
- Attending various working groups with DHSC, NHSE, CPE and System Suppliers to discuss issues, provide technical advice and guidance.
- Leading on Service Reviews across PCS - supporting internal teams to identify efficiencies and improvements.
- Working closely with PCS Product Owners to analyse data and performance information to proactively identify and resolve quality and performance issues on Primary Care Systems.
- Taking an active role on Primary Care Transformation Projects helping to ensure business needs are understood, key areas for improvement identified and working closely with project team and suppliers to ensure there is no disruption to core services.
- An understanding of Primary Care systems and environment is needed to undertake this role.
If you are interested in an informal discussion about this role please contact:
Susannah Clapcott, Operational Readiness Manager: susannah.clapcott@nhsbsa.nhs.uk
Ben Tindale, Senior Service Delivery Manager: ben.tindale@nhsbsa.nhs.uk
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Date posted
31 March 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year
Contract
Permanent
Working pattern
Full-time
Reference number
914-BSA7100003
Job locations
Stella House
Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Employer details
Employer name
NHS Business Services Authority
Address
Stella House
Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Employer's website
https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)











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