Directorate Business and Improvement Manager

Job description

Job responsibilities

1. Business and development planning

- Working with the Director and Heads of Service to develop and deliver their functional strategies, directorate and functional business plans; facilitating the business planning process; using insight to inform, focus and drive improvement planning

- Leading on the development, implementation, and ongoing review of the directorate wide people strategy, ensuring it aligns with both the wide directorate and NHSBSA strategies.

- Supporting the Director and SMT in corporate business and financial planning activities

- Leading the process for producing an annual Directorate business plan, supporting strategies and development action plan, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options

- Monitoring and reporting on progress towards achieving strategic objectives and improvement plans

- Developing and embedding a process for monitoring benefit realisation within improvement plans

2. Account Management:

- Producing, updating, and negotiating Memoranda of Understanding (MoU)/ Variation Agreements with external NHS bodies (for example NHS Counter Fraud Authority)

- Account managing the services provided to external clients via MoUs to involve regular meetings with senior client staff, KPI reporting, risk monitoring, problem solving and conflict resolution

- Acting as the Single Point of Contact for senior client staff to ensure issues are co-ordinated, monitored and the right NHSBSA colleagues are involved in a timely manner

3. Business Function Improvement:

- Ensuring the directorate has current relevant business improvement plans in place and that they are continuously acted upon, reviewed, and updated as necessary

- Facilitating coordination of Functional Improvement Plans including providing supporting business analysis

- Enabling and co-ordinating Director and Heads of Service development of functional improvement plans (with reference to relevant government functional standards for Finance, Commercial and Estates and other relevant benchmarks/quality standards)

- Facilitating teams and managers to develop improvement plans based on the results of service reviews, self-assessments, and customer feedback

- Facilitating each team with defining good practice and introducing new and better ways of working

- Progress and maintain accreditation with relevant bodies (e.g., accountancy professional bodies, Future Focused Finance etc)

- Review and maintain a range of directorate procedures and process maps

- Facilitating the identification and sharing of best practice

- Ensuring data relating to Business Improvement and change programmes, which may be complex, is analysed and effective timely reporting is available and shared with the SMT and other stakeholders

4. Skills Development and Social Impact:

- Developing and implementing a professional training and CPD strategy for the Finance, Commercial and Estates directorate

- With the Director and Heads of Service, developing functional skills development plans for Finance, Commercial and Estates services

- Acting as Continuous Professional Development (CPD) and skills development lead for the directorate, and FSD Lead with the Skills Development Network

- Analysing CPD and training needs across the directorate to produce an annual CPD budget forecast.

- Managing the directorates CPD and Training budget. Acting in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.

- Sourcing, planning, promoting, and organising CPD for colleagues as appropriate, liaising closely with NHSBSAs OD&D and Colleague Experience and Social Impact teams

- Coordinating apprenticeships for new and existing directorate staff

- Evaluating impact and return on investment of CPD activity

- Ensuring coaching and mentoring opportunities are in place for FCE colleagues

- Ensuring an effective induction is in place for all new directorate staff

- Producing reports and data on staff and skills development for a variety of audiences

- Creating opportunities for developing finance and commercial skills for non-directorate staff

- Driving forward FCEs Social Impact activities in partnership with Social Impact colleagues in line with the NHSBSAs Social Impact ambitions

5. Staff Engagement:

- Leading on the development and implementation of the directorate staff engagement strategy

- Undertaking specific projects and activities to support the aim of being a great place to work by providing individuals and teams with opportunities to engage, perform, develop and achieve their potential

- Representing the directorate at corporate network meetings, such as specific User Groups, Wellbeing, Diversity & Inclusion, Mental Health, and other forums as appropriate

- Co-ordinating a staff forum and line managers forum and supporting actions and outcomes to be achieved

6. Customer Experience (CX):

- Representing the directorate at the CX Strategy Group, leading on driving improvements in internal and external customer experience

- Work with key internal stakeholders to identify good practice and areas for improvement in the services provided by Finance, Commercial and Estates, collating and analysing data and making recommendations to the Director and SMT

7. Events and meetings:

- Responsible for the planning and organisation of numerous events and meetings across the Directorate

- Ensuring communication tools are used effectively for producing and/or circulating reports, actions, minutes, agenda and presentations in a timely manner

8. Stakeholder engagement and networking:

- Work effectively with a variety of external and internal colleagues, commissioners and stakeholders on projects and programmes as required

- Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues

- Provide and receive highly complex, sensitive and contentious information, presenting information to a wide range of stakeholders in a formal setting

- Nurture key relationships and maintains networks internally and externally, potentially including national networks

- Demonstrate effective stakeholder management across different departments and at all levels.

9. Line management of a team of Directorate Business Improvement and Administration Officers through effective objective setting, performance monitoring and review, delegation, communication and application of relevant HR policies; supporting the personal and professional development of direct reports and ensuring staff have the skills and knowledge required to perform effectively in their roles

10. General duties:

- Provide support to the Director and SMT with recruitment and HR issues as required

- Ensure the Directorate complies with all data reporting requirements to Leadership Team and Board (including KPI reporting, financial reporting, and board report narratives)

- Work closely with Programme Management Directorate to support the delivery of key projects and programmes across the directorate

- Support other business team managers as and when required

- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings and progress reports for the Executive Director of Finance and Commercial Services and SMT as required.

- Analyse, interpret and present data to highlight issues, risks and support decision making.

- The post holder will need to maintain a good knowledge of emerging policies from government departments for example finance, IT, procurement, pensions, change management, etc.

Person Specification

Qualifications

Essential

• 1.Educated to degree level or equivalent level of experience of working at a similar level
• 2.Evidence of continuing professional development.

Desirable

• 1.Post grad in a relevant subject
• 2.Project Management Qualification

Personal Qualities, Knowledge and Skills

Essential

• 1.Knowledge of business process improvement approaches, tools and techniques
• 2.Knowledge of project planning and project management techniques
• 3.IT proficient, primarily with Microsoft Office packages
• 4.Working knowledge of budget management and key financial processes
• 5.Must be able to provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• 6.Problem solving skills and ability to respond to urgent or unplanned demands
• 7.Ability to analyse complex facts and situations to develop and present a range of options
• 8.Self-aware, appropriately confident, resilient under pressure
• 9.A good organiser of time and activities, able to identify key issues and priorities

Desirable

• 1.An understanding of the background to and aims of current DHSC and NHS policy including that associated with Arm's Length Bodies
• 2.Political awareness and awareness of broader aspects which may impact on the area of expertise.

Experience

Essential

• 1.Analysing, interpreting, and presenting complex data to highlight issues, risks and support decision making
• 2.Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes.
• 3.Experience of effective staff engagement strategies and practices in diverse teams
• 4.Leading on CPD and skills development in diverse teams
• 5.Contract and/or account management, working with stakeholders to achieve good outcomes, KPIs, SLAs and customer service
• 6.Delivering business/quality improvement within a diverse organisation
• 7.Managing multiple projects and tasks
• 8.Line management experience

Desirable

• 1.Experience of project management principles, techniques and tools (e.g., Prince 2)
• 2.Experience of applying HR policies and procedures

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)