DDaT People Manager

Job description

Job responsibilities

In this role, you are accountable for:

1. Effectively communicating highly complex and sensitive information, such as redeployment matters, development strategies, and employee relations issues. Follow organisation policy when dealing with such issues to ensure appropriate recording of information takes place, and suitable support can be requested and implemented for the colleagues you manage.

2. Arrange and/or deliver specialist training & development sessions in collaboration with the professional lead and our academy and development manager, to ensure that colleagues within your profession are supported to develop.

3. Lead on the organisation of professional communities of practice alongside the professional leads to foster a strong sense of community and to allow scope for best practice to be shared. This may involve speaking to large groups of professionals within these sessions.

4. Present to a variety of audiences as appropriate around people practices and initiatives. This may include situations such as presenting at your professions community of practice, at the DDaT people team days, or more widely at the DDaT people community or DDaT people board if you are proposing a new people approach or initiative.

5. Possess highly specialist knowledge in people management areas such as recruitment, colleague development, performance management, certificates of sponsorship and colleague wellbeing, acquired through a combination of degree, professional qualifications, and experience.

6. Lead on recruitment into your team, collaborating with the talent acquisition team and professional leads to attract and appoint strong candidates into our roles to fulfil business need. Participate in recruitment events as and where appropriate, such as careers fairs (internal and external) and meet the team webinars to help showcase opportunities and attract applicants. Taking an innovative approach to lead successful recruitment campaigns where roles may be challenging to fill.

7. Lead on our colleague induction programme in DDaT, delivering sessions to support the successful, welcoming and smooth onboarding of new colleagues.

8. Analyse and interpret complex facts or situations such as safeguarding concerns, complaints or conflict, comparing a range of options to assess and recommend appropriate courses of action, demonstrating informed decision making.

9. Plan and organise a broad range of complex people management activities, including workforce planning, performance management, and development initiatives. Formulate and adjust plans and strategies to meet evolving team needs, organisational goals, and operational demands.

10. Demonstrate a high level of IT proficiency, being able to effectively communicate and collaborate in a hybrid working environment using a variety of IT tools and techniques.

11. Liaise closely with colleagues in the corporate people team, across functions such as talent acquisition, HR, organisation design and development, colleague experience and reward & recognition to ensure that our approach is aligned with the central offering, but also that we flag any challenges with the right teams and propose appropriate policy and service changes that reflect the needs of the DDaT directorate, but may also be reflected elsewhere in the organisation; suggesting change that could benefit all rather than just specifically DDaT.

12. Ensure that any recruitment, movers or leavers are accurately updated in the establishment, managing a delegated budget for recruitment within your profession, and confirming correct source where external funding through our services is being provided, demonstrating effective budget management.

13. Authorise non-staff costs for your team such as travel and subsistence, kit and any equipment for reasonable adjustments.

14. Liaise with the DDaT admin team to ensure that procurement processes are followed accurately for things such as training or agency recruitment, raising purchase orders in the correct way before placing any orders with suppliers.

15. Line manages a team of professionals from one or more of our DDaT professions. You will be responsible for the provision of effective people management, support and guidance for these colleagues across the entirety of the colleague lifecycle. You will drive the DDaT strategy and the DDaT people strategy to ensure you are delivering a great colleague experience and will suggest updates to strategy and approaches to help deliver strategy where appropriate.

16. Develop and maintain accurate and up to date one to one document in collaboration with the colleagues you are responsible for.

17. Maintain up to date information on workforce management systems such as Verto (workforce management), TRAC (recruitment and applicant tracking system) and on team spreadsheets to record recruitment needs and progress for example, demonstrating attention to detail to establishment control processes to ensure an accurate picture of our workforce is reflected.

18. Encourage completion of the colleague engagement survey, leading on this within your profession in collaboration with the professional lead, analysing responses, holding feedback sessions, and producing action plans to address any issues or areas of development.

19. Provides authoritative advice to colleagues across a range of occupational policies and regulations. This could include a range of internal policies, as well as liaising with our corporate HR team to interpret government guidance and ensure it is applied correctly, such as certificates of sponsorship for example.

20. Be able to comfortably operate in a fast-paced environment which can be unpredictable. Recognising that a high level of desk work will be required to conduct teams calls and one -to-ones, plus also to write up reports, queries and referrals. However, also recognising that specific complex and urgent issues may arise which require reprioritisation of workload.

21. Sensitively manage distressing or highly emotional circumstances arising through line management. These challenging situations will often be unpredictable and unforeseen, and require quick and sensitive response, following the correct protocols to safeguard colleagues and ensure their safety. You will be the first port of call for the colleagues you manage during challenging circumstances, for example, these may relate to things such as colleague wellbeing concerns, long term sickness, redeployment, grievance, death in service and disciplinaries. You must use your judgement to know when and how to engage appropriate stakeholders in any additional support for colleagues.

22. Confidently liaise with colleagues in our corporate people team where appropriate to ensure that your team members are effectively supported should any of the above situations occur, signposting relevant support, and making occupational health referrals where appropriate.

23. Work as a collaborative team with the other DDaT people managers and the wider DDaT people team, fostering a positive team culture and demonstrating healthy team behaviours, actively contributing to team sessions and the DDaT people community as a whole.

24. Supporting the DDaT people leads with the roll out of people initiatives to the rest of the team and the wider directorate where appropriate.

In addition to the above accountabilities, as post holder you are expected to:

1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: DDaT People LeadResponsible for: Team Members / DDaT colleaguesKey relationships and connections:- Professional Leads- Delivery Managers- DDat SMT- Recruitment partners- Support teams within the NHSBSA including People, Talent Acquisition and Comms

Person Specification

Personal Qualities, Knowledge and Skills

Essential

• Leadership and Interpersonal Skills: Ability to inspire and motivate team members while effectively building relationships and managing stakeholder expectations in a matrix environment.
• Excellent Communication Skills: Proficient in conveying complex information clearly and effectively to diverse audiences, both verbally and in writing.oExcellent Communication Skills: Proficient in conveying complex information clearly and effectively to diverse audiences, both verbally and in writing.
• Adaptability: Flexible and responsive to changing priorities, able to adjust plans and strategies as required to meet organisational needs.oAdaptability: Flexible and responsive to changing priorities, able to adjust plans and strategies as required to meet organisational needs.
• Professional People Management Knowledge: Comprehensive understanding of HR policies and best practices, with the ability to apply this knowledge effectively.oProfessional People Management Knowledge: Comprehensive understanding of HR policies and best practices, with the ability to apply this knowledge effectively.
• Empathy and Emotional Intelligence: Understanding of team members' needs and wellbeing, with the ability to support and mentor individuals effectively.
• Commitment to Continuous Improvement: Dedicated to fostering a culture of learning and development, encouraging team members to enhance their skills and capabilities.oCommitment to Continuous Improvement: Dedicated to fostering a culture of learning and development, encouraging team members to enhance their skills and capabilities.

Desirable

• Methodology: A strong understanding of relevant frameworks and methods relevant to the role, such as Agile delivery methodology and the Government Digital and Data Profession Capability Framework
• Analytical Thinking: Strong capability to analyse complex issues, interpret data, and make informed decisions based on a range of options.

Experience

Essential

• Line Management: Demonstrable experience in managing teams in a matrix structure, effectively leading and developing diverse talent.
• People Management Expertise: Significant experience working with HR related functions, particularly in areas such as recruitment, performance management, and employee relations.
• Conflict Resolution: Experience in navigating and resolving complex people-related issues, including disciplinary matters and workplace conflicts.
• Change Management: Experience in leading teams through change initiatives, successfully implementing new processes or systems within an organisational context.
• Training and Development: Experience in designing and delivering training programmes or workshops that enhance team skills and performance.
• Stakeholder Engagement: Proven ability to engage with and influence a range of stakeholders at different levels within the organisation.

Desirable

• Project Management Experience: Prior experience in planning and managing complex projects or initiatives that require cross-functional collaboration.

Qualifications

Essential

• A relevant degree qualification in-depth knowledge of the subject matter OR
• Relevant demonstrable experience of people management

Desirable

• Post-graduate qualification in a relevant discipline

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)