Job summary
We are seeking a Head of Digital, Data and Technology (DDaT) Delivery and Consultancy, responsible for the delivery of a multi-faceted portfolio of public-facing and national DDaT services and products to a line of business and working in a consultative capacity at a strategic level to shape that portfolio with the client area. You will be a leader who creates the conditions needed for your team to be their best, leading teams in a way that ensures clarity of purpose and creating an environment of empowerment in support of achieving that purpose. This role is a pivotal member of the DDaT Senior Leadership Community here at the NHS Business Services Authority (NHSBSA), so we are looking for someone who can operate independently at that level and who is passionate about driving change and continuous improvement both in their area and across the Directorate.
What do we offer?
o 27 days leave (increasing with length of service) plus 8 bank holidays
o Flexible working (we are happy to discuss options such as compressed hours)
o Hybrid working model
o Career development
o Active wellbeing and inclusion networks
o Excellent pension
o NHS Car lease scheme
o Access to a wide range of benefits and high street discounts!
Main duties of the job
- Defining the strategic vision for a portfolio of national at scale services, identifying overarching service visions and improvements and landing the value created/benefits of delivery.
- Being accountable for building a delivery portfolio that directly contributes to both NHSBSA and NHSBSA DDaT vision and strategic objectives.
- Building effective partnerships with senior peers in commercial, finance and HR along with Directors, Heads of Service/Service Owners, sponsors, and external stakeholders including the Department of Health and Social Care and NHS England.
- Being accountable for the implementation of new services often at pace and to deliver services of national significance.
- Using experience and expertise to guide and provide a consultative advice to commissioners and other external organisations in the delivery DDaT services.
- Standing up teams quickly and begin to deliver tangible benefits to users within short timescales.
- Communicating sensitive and potentially contentious information appropriately.
- Negotiating elements of complex programmes and deliverables.
- Creating an environment which enables delivery at pace, removing blockers and challenging "the norm" to improve.
- Working closely with Heads of Service/Service Owners to effectively forecast, plan and budget for the delivery of a portfolio of services ensuring the necessary governance is in place.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Fundamental to the role is a focus on:
- Defining the strategic vision for a portfolio of national at scale services, identifying overarching service visions and improvements and landing the value created/benefits of delivery.
- Being accountable for building a delivery portfolio that directly contributes to both NHSBSA and NHSBSA DDaT vision and strategic objectives.
- Building effective partnerships with senior peers in commercial, finance and HR along with Directors, Heads of Service/Service Owners, sponsors, and external stakeholders including the Department of Health and Social Care and NHS England.
- Being accountable for the implementation of new services often at pace and to deliver services of national significance.
- Using experience and expertise to guide and provide a consultative advice to commissioners and other external organisations in the delivery DDaT services.
- Standing up teams quickly and begin to deliver tangible benefits to users within short timescales.
- Communicating sensitive and potentially contentious information appropriately.
- Negotiating elements of complex programmes and deliverables.
- Creating an environment which enables delivery at pace, removing blockers and challenging the norm to improve.
- Facilitating a team mindset conducive to effective multidisciplinary work: ensuring full participation and commitment from all team members and mature relationships with stakeholders.
- Enabling the team to focus on priorities as agreed by the Service Owner.
- Supporting future DDaT strategic direction and ensuring opportunities for service development and service growth are identified.
- Working closely with Heads of Service/Service Owners to effectively forecast, plan and budget for the delivery of a portfolio of services ensuring the necessary governance is in place.
- Being an active member of the DDaT Leadership Community, working to develop, shape and promote the directorate.
In this role, you are accountable for:
- Delivery of national services and multiple products in-line with the sponsors and the organisations strategy and goals.
- Providing leadership, line management and professional mentoring to Lead Delivery Managers working within your portfolio.
- Providing leadership of multidisciplinary scrum team/s.
- Being an Agile expert for internal and external stakeholders. Helping foster a culture of continuous learning and improvement in the team and the wider organisation.
- Identifying, creating, embedding, and maintaining motivated and self-organising teams.
- Identifying blockers to delivery and to facilitate the team to overcome them.
- Working with Commercial Business Partners to ensure appropriate contracts are in place to support delivery of our services.
- Managing budget and tracks spending and forecasts regularly and accurately for multi-million GBP programmes, including staff, non-staff costs and benefits delivery. Act as escalation point and resolve large or high-risk commercial management issues and create or influence complex budgets across an organisation, product or programme view.
- Tracking and reporting of progress across the accountable portfolio of services.
- Being responsible and accountable for standing up teams and maintaining people profile going forward to meet service delivery need through addressing gaps appropriately.
- Establishing, owning and maintaining proactive relationships with senior external and internal stakeholders, and other delivery teams.
- Leading the Delivery Manager community ensuring the development of best practice and continued learning.
- Conducting on-going learning, personal and professional development and the development of the DDaT as a whole
- Building the capability of others in leading in a delivery environment.
- Playing your agreed part in developing the organisation and Directorate as a whole.
- Act up for the Head of Delivery, Consultancy and Product as required.
In addition to the above accountabilities, as post holder you are expected to:
- Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Encourage an environment where your own and colleagues safety and well-being is promoted.
- Contribute to a culture which values diversity and inclusion.
- Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Head of Delivery, Consultancy and ProductResponsible for: Lead Delivery Managers working within your portfolio
Key relationships and connections1. Heads of Service throughout the NHSBSA2. NHSBSA Leadership Team Directors per Delivery Area3. Lead Delivery Managers4. External Senior Stakeholders e.g. NHS England and the Department for Health and Social Care5. Professional networks
Job description
Job responsibilities
Fundamental to the role is a focus on:
- Defining the strategic vision for a portfolio of national at scale services, identifying overarching service visions and improvements and landing the value created/benefits of delivery.
- Being accountable for building a delivery portfolio that directly contributes to both NHSBSA and NHSBSA DDaT vision and strategic objectives.
- Building effective partnerships with senior peers in commercial, finance and HR along with Directors, Heads of Service/Service Owners, sponsors, and external stakeholders including the Department of Health and Social Care and NHS England.
- Being accountable for the implementation of new services often at pace and to deliver services of national significance.
- Using experience and expertise to guide and provide a consultative advice to commissioners and other external organisations in the delivery DDaT services.
- Standing up teams quickly and begin to deliver tangible benefits to users within short timescales.
- Communicating sensitive and potentially contentious information appropriately.
- Negotiating elements of complex programmes and deliverables.
- Creating an environment which enables delivery at pace, removing blockers and challenging the norm to improve.
- Facilitating a team mindset conducive to effective multidisciplinary work: ensuring full participation and commitment from all team members and mature relationships with stakeholders.
- Enabling the team to focus on priorities as agreed by the Service Owner.
- Supporting future DDaT strategic direction and ensuring opportunities for service development and service growth are identified.
- Working closely with Heads of Service/Service Owners to effectively forecast, plan and budget for the delivery of a portfolio of services ensuring the necessary governance is in place.
- Being an active member of the DDaT Leadership Community, working to develop, shape and promote the directorate.
In this role, you are accountable for:
- Delivery of national services and multiple products in-line with the sponsors and the organisations strategy and goals.
- Providing leadership, line management and professional mentoring to Lead Delivery Managers working within your portfolio.
- Providing leadership of multidisciplinary scrum team/s.
- Being an Agile expert for internal and external stakeholders. Helping foster a culture of continuous learning and improvement in the team and the wider organisation.
- Identifying, creating, embedding, and maintaining motivated and self-organising teams.
- Identifying blockers to delivery and to facilitate the team to overcome them.
- Working with Commercial Business Partners to ensure appropriate contracts are in place to support delivery of our services.
- Managing budget and tracks spending and forecasts regularly and accurately for multi-million GBP programmes, including staff, non-staff costs and benefits delivery. Act as escalation point and resolve large or high-risk commercial management issues and create or influence complex budgets across an organisation, product or programme view.
- Tracking and reporting of progress across the accountable portfolio of services.
- Being responsible and accountable for standing up teams and maintaining people profile going forward to meet service delivery need through addressing gaps appropriately.
- Establishing, owning and maintaining proactive relationships with senior external and internal stakeholders, and other delivery teams.
- Leading the Delivery Manager community ensuring the development of best practice and continued learning.
- Conducting on-going learning, personal and professional development and the development of the DDaT as a whole
- Building the capability of others in leading in a delivery environment.
- Playing your agreed part in developing the organisation and Directorate as a whole.
- Act up for the Head of Delivery, Consultancy and Product as required.
In addition to the above accountabilities, as post holder you are expected to:
- Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
- Demonstrate NHSBSA values and core capabilities in all aspects of your work.
- Encourage an environment where your own and colleagues safety and well-being is promoted.
- Contribute to a culture which values diversity and inclusion.
- Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: Head of Delivery, Consultancy and ProductResponsible for: Lead Delivery Managers working within your portfolio
Key relationships and connections1. Heads of Service throughout the NHSBSA2. NHSBSA Leadership Team Directors per Delivery Area3. Lead Delivery Managers4. External Senior Stakeholders e.g. NHS England and the Department for Health and Social Care5. Professional networks
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- A drive to deliver.
- Innovation and creativity in the development of business solutions
- Ability to manage varied and complex relationships to facilitate change and improvement.
- Willingness to take responsibility to take action.
- The ability to cope with ambiguity.
- Tenacity and resilience
Essential criteria
Essential
- Leading delivery of digital services in a complex agile delivery environment including scaled agile.
- Developing and implementing digital solutions to achieve transformational levels of change and efficiency in a complex organisation.
- Strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create digital services at a strategic level.
- Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality.
- Working in a diverse service delivery organisation
- Building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues.
- Across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change.
Desirable
- Delivery of National Digital Services in government from Discovery through to Live.
- Experience of working with suppliers and procurement frameworks including Government Digital Marketplace
- Experience of producing Business Cases in line with HM Treasury guidance
Qualifications
Essential
- Degree AND/OR Significant relevant experience of leading digital delivery
- An appropriate recognised Agile methodology qualification
Desirable
- Masters in related discipline
- Scrum Practitioner
- Project Management qualification such as: PRINCE 2, MSP, P3O
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- A drive to deliver.
- Innovation and creativity in the development of business solutions
- Ability to manage varied and complex relationships to facilitate change and improvement.
- Willingness to take responsibility to take action.
- The ability to cope with ambiguity.
- Tenacity and resilience
Essential criteria
Essential
- Leading delivery of digital services in a complex agile delivery environment including scaled agile.
- Developing and implementing digital solutions to achieve transformational levels of change and efficiency in a complex organisation.
- Strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create digital services at a strategic level.
- Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality.
- Working in a diverse service delivery organisation
- Building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues.
- Across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change.
Desirable
- Delivery of National Digital Services in government from Discovery through to Live.
- Experience of working with suppliers and procurement frameworks including Government Digital Marketplace
- Experience of producing Business Cases in line with HM Treasury guidance
Qualifications
Essential
- Degree AND/OR Significant relevant experience of leading digital delivery
- An appropriate recognised Agile methodology qualification
Desirable
- Masters in related discipline
- Scrum Practitioner
- Project Management qualification such as: PRINCE 2, MSP, P3O
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
