Loss and Fraud Officer

NHS Business Services Authority

This job is now closed

Job summary

Loss and Fraud Officer

Agenda for Change Band 5

Permanent

37.5 hours per week

If you have excellent communication, IT and analytical skills, with experience and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.

The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.

We are currently recruitinga Fraud Assistant to work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis.

As Loss and Fraud Officer, you will engage with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored through the production of Fraud Risk Assessments. You will undertake investigations into allegations for fraud by assisting and leading interviews under caution and recording information. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters.

What we offer:

27 days leave (increasing with length of service) plus 8 bank holidays
Flexi time
Hybrid working model (working remotely at home and in the office)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts

Main duties of the job

Main duties of job

As a Loss and Fraud Officer you will be responsible for:

engaging with key staff across the NHSBSA to ensure fraud and bribery risks are recorded and monitored
assist in producing Fraud Risk Assessments
presenting evidence to prove or disprove allegations ensuring appropriate sanctions are considered
taking witness statements which include exhibits
undertaking interviews under caution at police stations local to the subject(s)

The successful candidate will hold a full driving licence and have practical experience of:

Communicating with potentially vulnerable people
Using various questioning techniques to extract information
Analysing information and deciding next steps
Managing own workload and ability to prioritise
GDPR and requesting information in accordance with legislation

The post is full time and involves occasional travel including overnight stays therefore you must be flexible and hold a full valid driving licence.

The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post.

Employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Date posted

18 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

914-BSA4820

Job locations

Stella House

Goldcrest Way, Newburn Riverside

Newcastle-upon-Tyne

NE15 8NY

Job description

Job responsibilities

Detailed job description

1. Capturing the risks identified during the Fraud Risk Assessment (FRA) process which requires you to: Research the relevant service area to gain an understanding of the work undertaken prior to any meetings and discuss any relevant findings with the Fraud Specialist prior to the meetings. Review processes and procedures within the Service Area to highlight system weaknesses that have allowed or could allow fraud and loss to be perpetrated Capture the risks that are discussed in FRA meetings with the Services, ensuring you document the risks clearly and concisely to meet the criteria of the Cabinet Office FRA. Capture and articulate all relevant controls for each risk, explaining what they do and what they dont do, including the limitations of the controls. Articulate the residual risk which describes how the fraud / loss can still occur despite the controls in place. Share the risks with the Fraud Specialist who are responsible for leading the FRA meetings, scoring the risks and sign off the FRA prior to it being shared with the relevant service area for comment.

2. The Consolidated Data Returns (CDR) submission to the Cabinet Office which requires you to: Collate data from all relevant service areas to create the quarterly submission. Communicate relevant deadline dates to the service areas and send reminders so we achieve the deadline date. Prepare and submit the quarterly CDR to NHS Counter Fraud Authority (NHSCFA) who will return it to the Cabinet Office. Update the section of the NHSBSA Loss & Fraud Workplan with the CDR figures for the quarter.

3. Produce Training Materials on a variety of fraud, bribery and loss topics - this can include money laundering, bribery, witness statements and false documents. This will require you to: Research topics Liaise with relevant external agencies such as Home Office, Crown Prosecution Service, NHSCFA for examples Prepare training materials Assist the LFP Manager and / or Fraud Specialist in delivering the sessions by arranging the sessions, sending out invites, circulating materials, circulating feedback forms and collating responses then updating the spreadsheet.

4. Deliver fraud, bribery, corruption and loss awareness sessions internally and externally. You will be responsible for: Creating awareness material, tailoring to suit the audience and delivery style Setting up awareness sessions with the services outlined in the NHSBSA Loss & Fraud Workplan or as directed by the LFP Manager and Fraud Specialists Delivering awareness sessions Issuing feedback forms and in the absence of the Fraud Assistant, update the spreadsheet with all feedback then amend the material depending on feedback.

5. Review and monitor the content of the LFP Team eLearning modules to ensure they are up to date and are being completed across the business.

6. Monitoring and maintaining the fraud and bribery risks contained in all Service Area Risk Registers (SARR) including the NHSBSA LFP Team SARR.

7. Undertake investigations where you will: Record referrals in accordance with the documented processes. Analyse possible avenues and methods of investigation to obtain evidence through various relevant means. Use knowledge and experience of the processes and systems across the NHS to determine where relevant evidence can be found. Analyse and understand the financial, accounting, payment and organisational factors in that part of the NHS relevant to the type and location of the fraud committed. Convert technical information into plain English, suitable for presentation at Court. Establish contact with, interview and take statements from, relevant witnesses, displaying the knowledge and application of effective interviewing techniques to deal with hostile, uncooperative or reluctant witnesses. Where evidence has been obtained following such procedures ensuring that the integrity of the evidence is maintained in accordance with NHS Counter Fraud Authority (NHS CFA) policy. Plan and conduct recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984). This will involve booking meeting rooms at police stations, liaising with solicitors, creating investigation plans, preparing disclosure, undertaking assessment to address if appropriate adult is needed / subject is fit to be interviewed and leading the interview. Constructing prosecution files and submit to Crown Prosecution Service (CPS) for their consideration. Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act.

8. Monitor the progress of the information and intelligence being received into the LFP ensuring the Fraud Assistants are processing initial referrals in accordance with the NHS Counter Fraud Manual, Guidance from NHSCFA, CPIA, NHSBSA Referral for Investigation Process and in accordance with GDPR. You will monitor and review the referrals on CLUE to ensure what is detailed on the LAN is recorded on CLUE. Support the Fraud Assistant on progressing rejected referrals, referrals received in error and such like.

9. Prepare and present reports, submissions and other documents as required, this will include: Quarterly reporting to the Service areas on referrals received Responding to requests for information such as Freedom of Information (FOI) where you will collate the information and prepare a submission for Fraud Specialist or LFP Manager approval prior to sending to requester.

10. Manage and analyse large amounts of data, draw sound conclusions and present findings in an easily understandable way.

11. Design spreadsheets to capture information and reporting, this will include working with colleagues in Management Information Services and Data & Insight to produce dashboard and reports in Shiney to highlight the benefits of the proactive and reactive work being undertaken.

12. Provide clear, complete and accurate information for internal and external senior management and professionals.

13. Promote and contribute to the development of policies, practices and procedures across the NHSBSA.

14. To support Fraud Specialists and LFP Manager at Due Diligence meetings by taking notes, documenting risks highlighted during initial meeting and complete due diligence spreadsheet where required then submit.

15. Undertake duties with due regard to patient care and safety, particularly in terms of clinical circumstance, sensitivity and confidentiality, in accordance with Data Protection legislation and the NHS Confidentiality Code of Practice.

16. Carry out the responsibilities of the post with full and due regard to NHSBSA policies and procedures and negotiated agreements including those on Equal Opportunities and Health and Safety.

17. Maintain an up to date working knowledge of all relevant and appropriate legislation, standards and procedures, including NHS structure, policy, detection and investigative methods.

18. Maintain a good knowledge of available Information Technology and how it can best be used in the detection and investigation of fraud and to present data in a clear and appropriate format, often reflecting specific requirements.

19. Work outside normal office hours when required, which will occasionally necessitate extended hours and possibly weekends. Travel and overnight absence from home when required.

20. Appropriate use, maintenance and security of NHSBSA premises, assets, evidence, exhibits and equipment. Ensure the integrity and continuity of evidence at all times.

21. Responsible for personal development. Undertake relevant training as identified with your line manager. 22. Provide continuous support, advice and guidance, and manage the expectations of witnesses and victims related to suspected patient fraud investigations, from the time of initial contact until after the conclusion of an investigation including any court process.

23. To work in circumstances where there is potential to encounter hostile situations.

In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Senior Loss and Fraud Officer

Responsible for: N/A

Key relationships and connections

1. Managers and staff within NHS BSA2. Crown Prosecution Service3. Cabinet Office4. DHSC5. Police and other Law Enforcement and Investigatory Bodies6. Local Counter Fraud Specialists (LCFSs)