Job summary
Are you an experienced commercial professional looking for your next move? Interested in managing high profile, complex contracts? Then this role may be for you!
Our Contract managers support the NHSBSA's essential services by delivering contracts fit for our delivery-focussed teams. This highly skilled team use their expertise to determine appropriate delivery models and strategies, bringing in latest market thinking and the best people.
Once in role as Contract Manager, you'll use your expertise to provide contract management and commercial leadership to our nationally delivered operational business services. This role involves the management of some of the highest profile contracts within the organisation, establishing best practice for managing contracts in a delivery environment where flexibility is the main delivery methodology. There is a strong focus on the use of technology underpinning service delivery.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently workinglargely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
To operate as a key member of the Commercial Services team, successfully managing the performance of contracted services with a range of external service providers.
You'll build positive working relationships between the NHSBSA and external service suppliers to ensure all parties meet their obligations in order to deliver the objectives required from the contract.
You'll manage contracts proactively and highlight anticipated future changes, and respond quickly to contractor performance issues and escalate where necessary.
You will manage the governance arrangements to ensure all meetings are scheduled and recorded, making sure a clear actions and decisions log is maintained and by collaborating with colleagues make sure effective contract management is achieved at all times.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role you are accountable for:
- Managing the contract change control process involving liaison with the Contractor, the Business and relevant Senior Commercial Manager as required for approval purposes.
- Monitoring performance against service levels, recurring contract obligations and KPIs and initiating discussions with the Business and Finance on poor performance. The post holder takes early action to tackle sub-standard Contractor performance, gaining commitment of the Contractor to resolve problems within agreed timescales and provides detailed reports as required to the Senior Commercial Manager and the relevant Board on contract performance matters.
- Providing supplier management capability to support Commercial Services Team colleagues and the Busines
- The assessment of risks to the effective delivery of the contracted services including implementation of appropriate strategies and actions to manage the risks and ensure continuity
- Develops and applies contract management policies ensuring that the contractor delivers continuous improvement of the delivery, quality, cost effectiveness and responsiveness of the contracted services, developing the relationship beyond merely achieving contractual compliance. Working with the Contractor and the Business to develop mutually advantageous annual continuous improvement plan
- Managing all supplier related incidents and complaints (that impact on performance of the contract) from the Business and escalates issues where necessary. Ensures that problems are dealt with quickly and that corrective action is initiated in a timely manner
- Defining, controlling and managing costs and budgets for the managed contracted service. Manages the authorisation process for approving invoices including verification of amounts invoiced by the Contractor. Is an authorised signatory for expenditure.
- Working with the Business and Supplier to review service levels and KPIs and implement changes where agreed to ensure value for money.
- Chairing regular review meetings with the Contractor for assessing past performance and setting future targets. This involves maintenance of accurate records of all meeting
- Establishing and maintaining effective communication to both technical and non-technical audiences, about difficult and/or complex matters
- Being committed to personal development and actively seeking to enhance the performance of self and others by identifying opportunities to develop existing or acquire new, skills and competencies
- Maintaining an awareness of developments and risks and issues in NHSBSAs directorates
- Analysing, synthesising and presenting knowledge and information about multi-stranded or complex subjects and concepts to influence key decisions
- Where required, be responsibility for the effective line management of staff including appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and Personal Development Plan creation and execution
Job description
Job responsibilities
In this role you are accountable for:
- Managing the contract change control process involving liaison with the Contractor, the Business and relevant Senior Commercial Manager as required for approval purposes.
- Monitoring performance against service levels, recurring contract obligations and KPIs and initiating discussions with the Business and Finance on poor performance. The post holder takes early action to tackle sub-standard Contractor performance, gaining commitment of the Contractor to resolve problems within agreed timescales and provides detailed reports as required to the Senior Commercial Manager and the relevant Board on contract performance matters.
- Providing supplier management capability to support Commercial Services Team colleagues and the Busines
- The assessment of risks to the effective delivery of the contracted services including implementation of appropriate strategies and actions to manage the risks and ensure continuity
- Develops and applies contract management policies ensuring that the contractor delivers continuous improvement of the delivery, quality, cost effectiveness and responsiveness of the contracted services, developing the relationship beyond merely achieving contractual compliance. Working with the Contractor and the Business to develop mutually advantageous annual continuous improvement plan
- Managing all supplier related incidents and complaints (that impact on performance of the contract) from the Business and escalates issues where necessary. Ensures that problems are dealt with quickly and that corrective action is initiated in a timely manner
- Defining, controlling and managing costs and budgets for the managed contracted service. Manages the authorisation process for approving invoices including verification of amounts invoiced by the Contractor. Is an authorised signatory for expenditure.
- Working with the Business and Supplier to review service levels and KPIs and implement changes where agreed to ensure value for money.
- Chairing regular review meetings with the Contractor for assessing past performance and setting future targets. This involves maintenance of accurate records of all meeting
- Establishing and maintaining effective communication to both technical and non-technical audiences, about difficult and/or complex matters
- Being committed to personal development and actively seeking to enhance the performance of self and others by identifying opportunities to develop existing or acquire new, skills and competencies
- Maintaining an awareness of developments and risks and issues in NHSBSAs directorates
- Analysing, synthesising and presenting knowledge and information about multi-stranded or complex subjects and concepts to influence key decisions
- Where required, be responsibility for the effective line management of staff including appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and Personal Development Plan creation and execution
Person Specification
Qualifications
Essential
Desirable
- Post-graduate level in relevant discipline
- Qualification with International Association for Contract Management (IACCM)
Personal Qualities, Knowledge and Skills
Essential
- Understanding of process and procedures in commissioning and managing contracts
- Successful implementation of best practice in managing suppliers, resources and performance improvement.
- Excellent communication skills with the ability to explain fundamental concepts including areas with highly complex subject matter.
- Proactive and personally motivated with the ability to motivate others.
- Accurate with attention to detail.
- Flexible, adaptable and able to manage conflicting priorities.
- Open to different ways of working.
- Persuasive and negotiating skills are a requirement.
- Able to effectively manage relationships with others within the Authority and third party organisations.
- Able to travel, which may involve some overnight stays
Experience
Essential
- Experience of working at a management level, contract negotiation and managing stakeholder/supplier relationships.
Desirable
- Awareness of full range of NHSBSA Business services.
Person Specification
Qualifications
Essential
Desirable
- Post-graduate level in relevant discipline
- Qualification with International Association for Contract Management (IACCM)
Personal Qualities, Knowledge and Skills
Essential
- Understanding of process and procedures in commissioning and managing contracts
- Successful implementation of best practice in managing suppliers, resources and performance improvement.
- Excellent communication skills with the ability to explain fundamental concepts including areas with highly complex subject matter.
- Proactive and personally motivated with the ability to motivate others.
- Accurate with attention to detail.
- Flexible, adaptable and able to manage conflicting priorities.
- Open to different ways of working.
- Persuasive and negotiating skills are a requirement.
- Able to effectively manage relationships with others within the Authority and third party organisations.
- Able to travel, which may involve some overnight stays
Experience
Essential
- Experience of working at a management level, contract negotiation and managing stakeholder/supplier relationships.
Desirable
- Awareness of full range of NHSBSA Business services.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
