Job summary
We are currently seeking a talented and dynamic individual to join our team as a Business Manager. The ideal candidate will have a proven track record of delivering business functions to support the wider team and organisational strategy. You will provide support to a large project-based team to ensure the success of operational goals across the Optimisation Team and the organisational Workforce Services.
We are looking for someone who is:
- Educated to degree level or has equivalent level of experience of working at a similar level or in a similar role
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving abilities
- Leadership skills
- Proven track record of facilitating and contributing to service improvement
If you are a motivated and innovative individual with a passion for driving business success, we want to hear from you.
What do we offer?
- 27 days leave (increasing with length of service) plus bank holidays,
- Flexible working (we are happy to discuss options such as compressed hours),
- Hybrid working model (we are currently working largely remotely),
- Career development,
- Active wellbeing and inclusion networks,
- Excellent pension,
- NHS Car lease scheme,
- Access to a wide range of benefits and high street discounts!
Main duties of the job
The Optimisation Team work within the NHS Business Services Authorities Workforce Services Directorate to build expertise across all workforce systems including NHS Jobs, ESR (Electronic Staff Records), NHS Pensions, HR Shared Services and Student Services.
Critical to the success of this role will be your compassionate, inclusive, and inspirational people leadership abilities, creating and maintaining high performing teams and exceeding stakeholder expectations.
Some of the key responsibilities of this role are:
- Development and implementation of business strategies to optimise service delivery
- Generate leads and cultivate relationships with key stakeholders
- Collaborate with internal teams to promote and develop the profile of the Optimisation Team.
- Analyse trends to identify opportunities for growth
- Support the development and delivery of business planning, reporting, risk management and process improvement.
- Provide support to the Senior Managment Team across all areas.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today; see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Business and strategic planning
- Working with the SMT to support the development and delivery of their strategies and business plans; facilitating the business planning process; using insight to inform, focus and drive improvement planning.
- Supporting the SMT in business and financial planning activities
- Supporting the Performance Manager in the process for producing an annual business plan, supporting strategies and development action plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options
- Developing and reporting on a robust process to assure the delivery of the teams Strategic Plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options, and ultimately making decisions in the best interest of the NHSBSA.
Business Function Improvement
- Supporting each team by defining best practice and introducing new and better ways of working.
- Review and maintain a range of service procedures and process maps.
- Planning and organising numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner.
- Ensure the team complies with all data reporting requirements to Leadership Team, Board and other operational governance forums (including KPI reporting, financial reporting, and board report narratives)
- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings and progress reports for the Workforce Optimisation SMT as required.
- Analyse, interpret and present data to highlight issues, risks and support decision making.
- Co-ordinate the creation, maintenance and regular updates of the teams management information including responsibility for the operational and service risk and issue register, disaster recovery and business continuity plan(s), collation of the PMD document set comprising key operational information (including the PMD strategy, business plans, functional standards, and professional delivery capability frameworks)
- Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans.
Stakeholder engagement and networking
- Work effectively with a variety of external and internal colleagues, commissioners and stakeholders on projects and programmes as required.
- Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.
- Provide and receive complex, sensitive, and contentious information, presenting information to a wide range of stakeholders in a formal setting.
- Nurture key relationships and maintains networks internally and externally, potentially including national networks. Demonstrate effective stakeholder management across different departments and at all levels.
Job description
Job responsibilities
Business and strategic planning
- Working with the SMT to support the development and delivery of their strategies and business plans; facilitating the business planning process; using insight to inform, focus and drive improvement planning.
- Supporting the SMT in business and financial planning activities
- Supporting the Performance Manager in the process for producing an annual business plan, supporting strategies and development action plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options
- Developing and reporting on a robust process to assure the delivery of the teams Strategic Plan, allocating tasks as appropriate, identifying risks, issues, and dependencies, considering best practice and current options, and ultimately making decisions in the best interest of the NHSBSA.
Business Function Improvement
- Supporting each team by defining best practice and introducing new and better ways of working.
- Review and maintain a range of service procedures and process maps.
- Planning and organising numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner.
- Ensure the team complies with all data reporting requirements to Leadership Team, Board and other operational governance forums (including KPI reporting, financial reporting, and board report narratives)
- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings and progress reports for the Workforce Optimisation SMT as required.
- Analyse, interpret and present data to highlight issues, risks and support decision making.
- Co-ordinate the creation, maintenance and regular updates of the teams management information including responsibility for the operational and service risk and issue register, disaster recovery and business continuity plan(s), collation of the PMD document set comprising key operational information (including the PMD strategy, business plans, functional standards, and professional delivery capability frameworks)
- Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans.
Stakeholder engagement and networking
- Work effectively with a variety of external and internal colleagues, commissioners and stakeholders on projects and programmes as required.
- Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.
- Provide and receive complex, sensitive, and contentious information, presenting information to a wide range of stakeholders in a formal setting.
- Nurture key relationships and maintains networks internally and externally, potentially including national networks. Demonstrate effective stakeholder management across different departments and at all levels.
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Business management skills and knowledge of business process improvement approaches, tools, and techniques
- Strategic thinking - ability to anticipate and resolve problems
- Skilled in working autonomously, planning work to meet delivery timescales and identifying key issues and priorities.
- Ability to work with and support senior leaders and managers within a directorate, providing management information and analysis and tracking delivery of objectives and action plans
- Highly skilled communicator with the ability to plan and prepare a wide range of internal communications, to convene and chair meetings and to interact with senior stakeholders.
- Committed to championing equality and diversity.
- Passionate and committed to making a positive difference to the organisation.
- Self-aware, appropriately confident, resilient under pressure
- Advanced knowledge and experience of the Microsoft 365 suite of tools, such as Teams, SharePoint etc.
- Comprehensive decision making and problem solving skills
Experience
Essential
- Ability to analyse complex facts and situations and develop a range of options, including development of business cases through to implementation.
- Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes
- Delivering business/quality improvement within a diverse organisation
- Managing multiple projects and tasks
- Facilitating and contributing to service improvement and business process re-engineering exercises
- Experience of applying project planning and management techniques to own work
- Knowledge of financial processes and approvals
- Business process improvement experience
- Experience of implementing new systems and processes
- Ability to demonstrate effective, inclusive management and motivational skills
Desirable
- Experience of applying HR policies and procedures
- Line management and leadership experience
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a similar level or in a similar role
- Evidence of continuing professional development
Desirable
- Project Management qualification
Person Specification
Personal Qualities, Knowledge, and Skills
Essential
- Business management skills and knowledge of business process improvement approaches, tools, and techniques
- Strategic thinking - ability to anticipate and resolve problems
- Skilled in working autonomously, planning work to meet delivery timescales and identifying key issues and priorities.
- Ability to work with and support senior leaders and managers within a directorate, providing management information and analysis and tracking delivery of objectives and action plans
- Highly skilled communicator with the ability to plan and prepare a wide range of internal communications, to convene and chair meetings and to interact with senior stakeholders.
- Committed to championing equality and diversity.
- Passionate and committed to making a positive difference to the organisation.
- Self-aware, appropriately confident, resilient under pressure
- Advanced knowledge and experience of the Microsoft 365 suite of tools, such as Teams, SharePoint etc.
- Comprehensive decision making and problem solving skills
Experience
Essential
- Ability to analyse complex facts and situations and develop a range of options, including development of business cases through to implementation.
- Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes
- Delivering business/quality improvement within a diverse organisation
- Managing multiple projects and tasks
- Facilitating and contributing to service improvement and business process re-engineering exercises
- Experience of applying project planning and management techniques to own work
- Knowledge of financial processes and approvals
- Business process improvement experience
- Experience of implementing new systems and processes
- Ability to demonstrate effective, inclusive management and motivational skills
Desirable
- Experience of applying HR policies and procedures
- Line management and leadership experience
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a similar level or in a similar role
- Evidence of continuing professional development
Desirable
- Project Management qualification
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
