Job summary
An exciting opportunity has arisen for a Senior HR Advisor to join the HR Shared Services Team here at the NHS Business Services Authority on a Permanent basis.
The Senior HR Advisor role is a key role in enabling our business to achieve its objectives and deliver for our clients, ensuring that we provide an excellent and proactive HR Advisory service to customers and clients as well as advising on the practical application of HR Policies and procedures to colleagues, the HRSS Advisory team and client managers.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
As Senior HR Advisor, you will build key relationships and be an advocate for continual improvement within the team, actively embracing changes and taking accountability for any on-going issues that are identified as well as developing proactive solutions to improve.
You will work as part of an inclusive team to deliver an effective HR Shared Service to the NHSBSA, and our other NHS clients. The Senior HR Advisor is a key role within the HR Advisory team you will be required to deliver the full range of HR solutions, partnering with clients to understand their business requirements, and provide a professional, proactive service in line with those ongoing requirements.
Establishing strong working relationships, engaging new and potential key stakeholders, and providing a first-class partnering service are key to our delivery, to enable the HRSS to grow and embed its reputation as a professional HR service to and within the NHS.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
In this role you are accountable for:
Working as part of the HRSS Advisory Team, contributing to the success of the wider HRSS service through:
- participating in a team culture of continuous improvement;
- the delivery of whole-service improvement projects;
- delivering an enhanced customer experience; and
- contributing to client growth.
- Delivery of a primarily remote, but at times face to face, service for a range of clients which includes, but is not limited to, employee relations issues, the delivery of timely, accurate and up to date advice in line with relevant HR policy, current legislation and best practice, development of training materials, MI analysis and reporting, job evaluation, manager coaching and training, support for organisational change and TUPE, HR policy review and development, exit support and organisation design to help clients meet their HR and OD requirements.
- Developing and managing key external stakeholder relationships to provide confidence in, and satisfaction with, our professional HR service, raise the service profile, and create opportunities to sustain this delivery model as a commercially viable in-sector service.
- Contributing to the development of new services for the HR Advisory portfolio to ensure the services we offer meet clients changing needs and reflect new thinking in HR & OD.
- Supporting the development of services with prospective clients, including contributing to a wide range of promotion and marketing activity and providing new clients with the support they need to onboard to the HRSS.
- Taking a proactive approach to understanding the wider market, benchmarking our service to ensure it remains a commercially viable offering.
- Providing regular MI reporting for clients, including appropriate insight and analysis on people issues to identify areas for improvement, opportunities for change and potential solutions to address any issues highlighted.
- Management of key internal stakeholder relationships to ensure all process and policy changes are managed in conjunction with any touchpoints with the NHSBSA HR Team, the NHSBSA OD Team and the wider HRSS Team.
- Supporting the development and delivery of the HRSS resourcing strategy to ensure continuity of service, effective management of risk and high levels of team engagement.
- Undertaking Agenda for Change job evaluation activity for the NHSBSA and on behalf of all external clients that access that service to ensure a consistent, professional and compliant process that enables service users to have confidence in the use of role descriptions in their organisations that have been evaluated using our service.
- To keep up to date on employment law issues, upcoming legislation and best practice developments, identifying any impact on the clients business and organisation-wide policies and procedures, and offering solutions to mitigate any risk.
Job description
Job responsibilities
In this role you are accountable for:
Working as part of the HRSS Advisory Team, contributing to the success of the wider HRSS service through:
- participating in a team culture of continuous improvement;
- the delivery of whole-service improvement projects;
- delivering an enhanced customer experience; and
- contributing to client growth.
- Delivery of a primarily remote, but at times face to face, service for a range of clients which includes, but is not limited to, employee relations issues, the delivery of timely, accurate and up to date advice in line with relevant HR policy, current legislation and best practice, development of training materials, MI analysis and reporting, job evaluation, manager coaching and training, support for organisational change and TUPE, HR policy review and development, exit support and organisation design to help clients meet their HR and OD requirements.
- Developing and managing key external stakeholder relationships to provide confidence in, and satisfaction with, our professional HR service, raise the service profile, and create opportunities to sustain this delivery model as a commercially viable in-sector service.
- Contributing to the development of new services for the HR Advisory portfolio to ensure the services we offer meet clients changing needs and reflect new thinking in HR & OD.
- Supporting the development of services with prospective clients, including contributing to a wide range of promotion and marketing activity and providing new clients with the support they need to onboard to the HRSS.
- Taking a proactive approach to understanding the wider market, benchmarking our service to ensure it remains a commercially viable offering.
- Providing regular MI reporting for clients, including appropriate insight and analysis on people issues to identify areas for improvement, opportunities for change and potential solutions to address any issues highlighted.
- Management of key internal stakeholder relationships to ensure all process and policy changes are managed in conjunction with any touchpoints with the NHSBSA HR Team, the NHSBSA OD Team and the wider HRSS Team.
- Supporting the development and delivery of the HRSS resourcing strategy to ensure continuity of service, effective management of risk and high levels of team engagement.
- Undertaking Agenda for Change job evaluation activity for the NHSBSA and on behalf of all external clients that access that service to ensure a consistent, professional and compliant process that enables service users to have confidence in the use of role descriptions in their organisations that have been evaluated using our service.
- To keep up to date on employment law issues, upcoming legislation and best practice developments, identifying any impact on the clients business and organisation-wide policies and procedures, and offering solutions to mitigate any risk.
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- MCIPD or equivalent level of experience
- Evidence of continued professional development
Desirable
- Educated to Post Graduate Level in HR Management
- Coaching qualification
- AfC Job Evaluation trained
Personal Qualities, Knowledge and Skills
Essential
- Results-focused
- Confident and energetic
- Motivated to succeed
- Discreet, confidential, organised
- Awareness of employment law changes
- Ability to demonstrate commitment to and continuity of professional development
- Project management tools and techniques
- Advanced knowledge of Human Resources policy development
Experience
Essential
- Significant relevant experience in a full generalist HR post, working in a customer-focused environment advising on HR policy, law and best practice and dealing with advanced or complex issues.
- Proven experience of partnering with senior managers.
- Business partnering, understanding the strategic and commercial context of the business
- Project Management experience
- Practical experience of organisational change e.g. TUPE, restructure, redundancy, JE
- Data presentation, analysis and insight
- Wide ranging, persuasive communication skills
- Experience of effectively using Word, Excel, Outlook, systems and databases
Desirable
- Experience in AfC Job Evaluation
- Practical Experience of Employment Tribunals
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- MCIPD or equivalent level of experience
- Evidence of continued professional development
Desirable
- Educated to Post Graduate Level in HR Management
- Coaching qualification
- AfC Job Evaluation trained
Personal Qualities, Knowledge and Skills
Essential
- Results-focused
- Confident and energetic
- Motivated to succeed
- Discreet, confidential, organised
- Awareness of employment law changes
- Ability to demonstrate commitment to and continuity of professional development
- Project management tools and techniques
- Advanced knowledge of Human Resources policy development
Experience
Essential
- Significant relevant experience in a full generalist HR post, working in a customer-focused environment advising on HR policy, law and best practice and dealing with advanced or complex issues.
- Proven experience of partnering with senior managers.
- Business partnering, understanding the strategic and commercial context of the business
- Project Management experience
- Practical experience of organisational change e.g. TUPE, restructure, redundancy, JE
- Data presentation, analysis and insight
- Wide ranging, persuasive communication skills
- Experience of effectively using Word, Excel, Outlook, systems and databases
Desirable
- Experience in AfC Job Evaluation
- Practical Experience of Employment Tribunals
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
