NHS Business Services Authority

Stakeholder Engagement and Relationship Manager

This job is now closed

Job summary

If you are looking for an opportunity to work on a national service being designed by the NHS for the NHS to support national Workforce priorities, then this role will provide an exciting opportunity for you. If you are self-starter with a drive to shape your team and the wider service, then this is a great challenge in a fast-moving environment.

The new NHS Jobs service is currently being rolled out across the NHS with an ambitious roadmap of opportunities aimed at supporting NHS organisations now and in the future, to become the service of choice for all NHS organisations. The opportunities do not end there, there is great potential in wider Health and Social Care, and beyond so this is a great time to be joining the team.

You will be confident in building relationships at any level and passionate about working with people to deliver outcomes. Leading a small but dynamic team that works across the service and wider NHS landscape you will have a track record of stakeholder engagement which make a real contribution to the service.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model (we are currently working largely remotely)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts!

Main duties of the job

The Stakeholder Engagement & Relationship Manager is responsible for the establishment and management of effective stakeholder and engagement activity across the NHS environment to promote and champion the NHS Jobs service. Leading the Stakeholder Team providing support, guidance and direction is a key element of the role. Core duties involve:

Stakeholder Engagement
Stakeholder Management
Relationship and Networking
Staff Management
Management and Leadership
Team Working

About us

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.

Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

Date posted

22 December 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

914-BSA4352

Job locations

Stella House

Goldcrest Way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Job description

Job responsibilities

In this role, you are accountable for

1. Accountable for day-to-day ownership of the relationship with key strategic stakeholders.

2. Responsible for the formulation of a full stakeholder and engagement strategy. Working closely with the and other key NHSBSA colleagues to ensure this strategy is implemented and effective.

3. Establishment of a key stakeholder map across a wide network and environment to ensure all key stakeholders are identified, as well as ensuring this remains up to date and relevant across a changing environment to build stakeholder and user networks that are managed effectively.

4. Continuously assessing the evolving NHS environment and form networks and contacts within the evolving DHSC/NHS to gather customer insight and business intelligence. Share this across the service and the wider NHSBSA to add value to strategy development, business planning and service delivery.

5. Working with the Head of Service, support the stakeholder engagement and business development agenda ensuring consistency with NHSBSA approaches and values.

6. Working closely with Communications and Marketing teams, take a leading role on client and key stakeholder communications and engagement, ensuring that messages are effectively delivered in a timely and effective manner and that all communication and engagement is undertaken professionally and in accordance with the NHSBSAs values.

7. Leading the Stakeholder Engagement Team ensuring all relevant stakeholders are effectively engaged in the service. This includes leading and co-ordinating stakeholder and user events at local and national level, developing and implementing Special Interest Groups in line with the needs of the service, representing the service and presenting at national events and acting as escalation for stakeholder enquiries.

8. Responsible for line management of Stakeholder Team to give clear leadership across the team providing support and direction aligned to service and team objectives demonstrating role model behaviours aligned to organisation values.

9. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Handles disciplinary and grievance issues and has delegated authority to dismiss and hear appeals.

10. Attend relevant stakeholder meetings, committees, sub-groups, networks etc. to support the development of the service. Identifying what networks/groups need to be created and which existing networks the service should be tapping into.

11. Leading and co-ordinate responses to clients and stakeholders in respect of any queries within agreed timescales.

12. Lead the reporting of performance to clients and stakeholders, ensuring any issues are appropriately addressed.

13. Forge positive relationships by working collaboratively with NHSBSA colleagues, especially those in similar roles across other NHSBSA services to identify best practice and partnership and shared working.

14. Responsible for ensuring that an effective operational structure is in place to meet current and future needs of the team aligned to service priorities and workloads. Ensure that this structure reflects any stakeholder and engagement roles including creating of relevant job descriptions and recruiting meet requirements for effective stakeholder engagement.

15. Champion the use of NHS Jobs across the NHS and beyond. Working with all teams across the service to deliver and demonstrate tangible improvements in usage and uptake of the service.

16. Monitor NHS Jobs activity against service road map and work with Head of Service and wider management team to ensure progress against roadmap. Taking the lead on activities where required to drive the service forward.

17. Lead policy compliance for NHS Jobs, working to ensure all operational processes and systems are policy compliant and working with Senior Service Delivery Managers to ensure that organisations comply with the User Acceptance policy.

18. Deliver excellent customer satisfaction results (CSAT) ensuring that regular CSAT takes place, and that appropriate action plans and improvements are identified and acted upon.

19. Balance the needs of customers and stakeholders with the NHS Jobs service, ensuring that the voice of the customer is captured whilst managing expectations of customers and stakeholders.

20. Working effectively with the Stakeholder Engagement & Relationship Manager, Communications and Marketing teams to design and implement and effective strategy to build the profile of the current service as well as actively promote the future NHS Jobs service across the NHS and beyond.

21. Ensure that the current service activity is aligned and co-ordinated with the NHS Jobs project team to provide a joined-up stakeholder engagement approach. You will provide and lead a common approach across both areas.

22. Work in partnership with the Head of Service, clients, internal and external stakeholders, and customers to influence and drive innovation and continuous improvement in the delivery and quality of the services. This will involve ensuring the service has excellent relationships with clients and stakeholders to contribute to customer-focused service delivery.

23. Working with the Head of Service, resolve difficult and contentious issues with clients and other stakeholders. Ensuring a balance of managing issues but recognising where escalation is required.

24. Ensure DHSC and NHSBSA policies are maintained, communicated effectively and fully complied with, in addition to complying with statutory UK legislation and directions.

25. Contributing to the strategic and business planning process to ensure that the services continue to develop to meet client and stakeholder requirements.

26. Manage delegated budgets as required.

27. To participate in wider organisational activities where own recognised strengths may be utilised (e.g., project management skills). Ensure full participation if selected.

28. Be accountable for your own personal development needs to be fully equipped to meet current and future management and organisational needs.

29. Deputise as required in the absence of the Head of Service.