Job summary
The Policy Officer role is essential in supporting the delivery of the servicesbeyond the end of the transition period following the United Kingdom's departure from the European Union.
Working as part of Overseas Healthcare Services within Citizen Services, the Policy Officer (PO) will play a key role in creating and updating the procedures for the service, ensuring they reflect reciprocal healthcare agreements.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Working as part of Overseas Healthcare Services within Citizen Services, the Policy Officer will play a key role in creating and updating the procedures for the service, ensuring they reflect reciprocal healthcare agreements. The Policy Officer should be comfortable working as part of a team as well as individually.
A key element of the role involves working with internal and external stakeholders and customers; therefore, the Policy Officer will need a high level of communication and customer service skills to approach this role effectively.
Working as part of a team, the Policy Officer will use their knowledge of OHS to respond to policy and procedural queries submitted from both internal and external stakeholders and colleagues such as, OHS colleagues, Regional Healthcare Advisors (RHAs), Department of Health and Social Care (DHSC) and NHS England and Improvement (NHSEI). The Policy Officer will be expected to contribute to the ongoing review and development of the Overseas Healthcare operations.
The Policy Officer should be comfortable in adapting to regular changes to processes and improvements to technology.
Although this is an office-based role, initially the successful candidates will work from home and this will be reassessed as the situation with Covid 19 changes.
This is a fantastic opportunity to gain exposure and insight into all areas and aspects of Overseas Healthcare Services.
About us
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Responsible for the accessing systems to collect, collate, analyse and retain all forms of quality, financial and management information.
- Ability to handle large datasets with a clear understanding of how to clean, process, analyses and visualise data.
- Investigate and respond to policy queries across OHS. When required seeks guidance and confirmation from Department of Health and Social Care policy colleagues.
- Communicate policy and procedural changes across the service area, providing instruction and delivering briefing sessions for managers and operations staff where necessary.
- Works collaboratively with the NHSBSA communications team to create and maintain accurate content for the intranet and the departments public facing internet. Responds to requests from independent/third party organisations to review content of websites and publications.
- Work collaboratively across OHS to prepare the necessary information for Parliamentary Questions, Freedom of Information requests and Subject Access Requests.
- Undertake analysis, interpretation and presentation of complex data and information to support decision making for OHS.
- Ensures the information provided is accessible and understandable to a wide audience and conforms to high standards.
- Produces fully documented information and analyses to satisfy both routine and ad hoc reports to senior management within OHS when required, in line with business needs.
- Produces fully documented procedures and articles from pre-approved processes.
- Works flexibly with colleagues utilising their relevant skills and experience.
- Responsible for positively achieving team and personal objectives in accordance with ORO.
- Will undertake such other duties as may be required commensurate with grade, training and experience.
Job description
Job responsibilities
In this role, you are accountable for:
- Responsible for the accessing systems to collect, collate, analyse and retain all forms of quality, financial and management information.
- Ability to handle large datasets with a clear understanding of how to clean, process, analyses and visualise data.
- Investigate and respond to policy queries across OHS. When required seeks guidance and confirmation from Department of Health and Social Care policy colleagues.
- Communicate policy and procedural changes across the service area, providing instruction and delivering briefing sessions for managers and operations staff where necessary.
- Works collaboratively with the NHSBSA communications team to create and maintain accurate content for the intranet and the departments public facing internet. Responds to requests from independent/third party organisations to review content of websites and publications.
- Work collaboratively across OHS to prepare the necessary information for Parliamentary Questions, Freedom of Information requests and Subject Access Requests.
- Undertake analysis, interpretation and presentation of complex data and information to support decision making for OHS.
- Ensures the information provided is accessible and understandable to a wide audience and conforms to high standards.
- Produces fully documented information and analyses to satisfy both routine and ad hoc reports to senior management within OHS when required, in line with business needs.
- Produces fully documented procedures and articles from pre-approved processes.
- Works flexibly with colleagues utilising their relevant skills and experience.
- Responsible for positively achieving team and personal objectives in accordance with ORO.
- Will undertake such other duties as may be required commensurate with grade, training and experience.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to quickly assimilate technical instructions.
- Able to identify implications of changes, wider perspective.
- Experience of using word processing, spread sheet and database software
- Accurate with the ability to prioritise own workload and work independently within established parameters.
- Experience of assessing and analysing complex information exercising judgement in the formulation of a solution.
- Pays attention to detail.
- Flexible and committed team player with the ability to use own initiative.
- Capable of delivering within stringent deadlines.
- Good organisation skills.
- Experience of explaining fundamental concepts of data.
- Able to effectively contribute to group discussions.
Desirable
- Advanced skills in Microsoft Office Packages.
- Comprehensive knowledge of all OHS procedures.
Experience
Essential
- Practical experience of in a post involving data collection, validation and analysis.
- Experience in personally resolving complex queries.
- Experience of handling sensitive data.
- A sound understanding of the importance of quality data
Desirable
- Experience of interpreting regulations
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training.
Desirable
- NVQ level 3 or equivalent in a relevant discipline such as data analysis.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Ability to quickly assimilate technical instructions.
- Able to identify implications of changes, wider perspective.
- Experience of using word processing, spread sheet and database software
- Accurate with the ability to prioritise own workload and work independently within established parameters.
- Experience of assessing and analysing complex information exercising judgement in the formulation of a solution.
- Pays attention to detail.
- Flexible and committed team player with the ability to use own initiative.
- Capable of delivering within stringent deadlines.
- Good organisation skills.
- Experience of explaining fundamental concepts of data.
- Able to effectively contribute to group discussions.
Desirable
- Advanced skills in Microsoft Office Packages.
- Comprehensive knowledge of all OHS procedures.
Experience
Essential
- Practical experience of in a post involving data collection, validation and analysis.
- Experience in personally resolving complex queries.
- Experience of handling sensitive data.
- A sound understanding of the importance of quality data
Desirable
- Experience of interpreting regulations
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training.
Desirable
- NVQ level 3 or equivalent in a relevant discipline such as data analysis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
