Job summary
We're digitizing services in line with the digital transformation of government, being led by the Government Digital Service (GDS), which is working to make public services 'digital by default'. Services will be online wherever possible, making them simpler, clearer and faster to use. This provides a better experience for our users who are at the center of everything we do. This role will support the Digital Content Designers in making sure that the content of our website and digital platforms is designed and written so that it's clear, easily understood, timely and relevant to our users. This role will also support the Digital Content Designers in working across agile project teams, with a goal of designing a digitally-enabled service, contributing towards enabling support that's simpler to access, easier and more flexible to use, and more cost effective to deliver.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Applicants will need to be able to be able to support in: o taking complex language and processes, making them simpler to understand o working with people who do not understand good web usability o explaining decisions clearly As part of the Digital Content Design team, the post holder will help to support agile digitization teams across the business. This will mean working with designers, developers, policy makers, and senior management.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:1. Assisting with needs analysis - taking existing content, identifying content gaps and overlaps etc.2. Addressing user needs, avoiding complex language and processes3. Assisting agile project teams to develop user-journey based content for new digital portals4. Creating content that is simple to read and easy to understand.5. Ensuring content is fact checked and accurate.6. Scoping, writing, editing and publishing digital content across all channels (web, mobile, social media and new digital portals).7. Making sure our customer journeys are the best they can be.8. Managing relationships with subject matter experts to make sure content is accurate.9. Assisting with the delivery of content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimized) and to the correct style.10. Assisting with choosing the best format for displaying information to the user, suggesting ideas where gaps have been identified.11. Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently.12. Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviors and feedback.
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationshipsResponsible to:Digital and Online Lead (line management and professional development)Key relationships and connections:Digital and Online teamUCD teamDigital services project teamsInternal stakeholders across multiple sites (subject matter experts)
Job description
Job responsibilities
In this role, you are accountable for:1. Assisting with needs analysis - taking existing content, identifying content gaps and overlaps etc.2. Addressing user needs, avoiding complex language and processes3. Assisting agile project teams to develop user-journey based content for new digital portals4. Creating content that is simple to read and easy to understand.5. Ensuring content is fact checked and accurate.6. Scoping, writing, editing and publishing digital content across all channels (web, mobile, social media and new digital portals).7. Making sure our customer journeys are the best they can be.8. Managing relationships with subject matter experts to make sure content is accurate.9. Assisting with the delivery of content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimized) and to the correct style.10. Assisting with choosing the best format for displaying information to the user, suggesting ideas where gaps have been identified.11. Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently.12. Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviors and feedback.
In addition to the above accountabilities, as post holder you are expected to:Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationshipsResponsible to:Digital and Online Lead (line management and professional development)Key relationships and connections:Digital and Online teamUCD teamDigital services project teamsInternal stakeholders across multiple sites (subject matter experts)
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Excellent written skills and use of plain English
- Interpersonal skills - work with various roles/teams/senior managers
- Interest in content design
- Self-starter
- Ability to challenge the norm
- Team player
- Customer advocate
- Able to engage and influence
- Positive outlook
Desirable
- Knowledge of website usability and accessibility
- Knowledge on how to use metrics to refine content
- Knowledge of web applications and CMS
Experience
Essential
- Experience of writing for the web - ability to create user-focused content
- Experience of interacting with others to learn about subject matter
Desirable
- Experience of using metrics and user feedback to refine content
- Working in publishing flow
- Using UR/testing to improve user journeys
- Experience of Drupal
- Agile
- Similar role
Qualifications:
Essential
- 5 GCSEs - Maths, English & IT/Science
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Excellent written skills and use of plain English
- Interpersonal skills - work with various roles/teams/senior managers
- Interest in content design
- Self-starter
- Ability to challenge the norm
- Team player
- Customer advocate
- Able to engage and influence
- Positive outlook
Desirable
- Knowledge of website usability and accessibility
- Knowledge on how to use metrics to refine content
- Knowledge of web applications and CMS
Experience
Essential
- Experience of writing for the web - ability to create user-focused content
- Experience of interacting with others to learn about subject matter
Desirable
- Experience of using metrics and user feedback to refine content
- Working in publishing flow
- Using UR/testing to improve user journeys
- Experience of Drupal
- Agile
- Similar role
Qualifications:
Essential
- 5 GCSEs - Maths, English & IT/Science
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
