Job summary
NHSBSA Provider Assurance works on behalf of NHS England to conduct activities that assures the accuracy of contractual data, provides regular monitoring and reporting of performance, and enables the identification and challenge of systematic and behavioural risk.
These activities facilitate action to prevent, deter or recover inappropriate payments from NHS funds and identify quality improvements that can be delivered through education or policy change.
We have 4 x Band 3 Casework Support roles available in the Provider Assurance Team, 2 x in Provider Assurance Ophthalmic and 2 x in Prover Assurance Pharmacy, based within Newcastle. Part time staff are welcome to apply for these roles, as well as anyone that was already working from home prior to the pandemic. The role is predominantly home based with the occasional requirement to go into Bridge House Newcastle.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
The successful candidate will:
- Contribute to the efficient operation of Provider Assurance (PA) services by performing clerical and administration duties to support the work of the team.
- Gathering/preparing evidence and data files collated from a variety of different sources; storing, transmitting and presenting these data sets appropriately.
- Assisting in the production of reports; maintaining appropriate levels of confidentiality and security of documents/information and equipment in accordance with NHSBSA Policy.
- Co-ordinating internal and external meetings and conferences; preparing and circulating agendas and associated papers for meetings - attending to take minutes as required.
- Managing diaries, taking and making telephone calls, photocopying, scanning, printing, organising and managing inward/outward mail - including communication with external courier services.
- Collating and interpreting specialist information obtained in order to understand and respond to enquiries; writing and sending acknowledgements/forming final responses for approval before sending.
- Responds to internal and external calls and actively resolves queries or escalates appropriately, whilst maintaining up to date contact lists for customers/stakeholders of the PA Team.
- Assisting with training and other quality assurance activities as required, including audits.
About us
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
Job purpose:
Working as part of the Provider Assurance Team within our Primary Care business area, our Casework Support Team are an integral part of our process for assuring that Primary Care providers are paid appropriately on behalf of the NHS. Our Provider Assurance services collaborate with clinicians, health-care teams, commissioners and contract managers to assure quality outcomes and value for money across the NHS. To enable our Caseworkers to carry out their roles effectively, members of the support team are responsible for collating the evidence and data required for the accurate assessment of cases to be made.
The team monitor activities to ensure that caseworkers are alerted in a timely manner to ensure deadlines are met.
The Provider Assurance Team is a fast paced, evolving and a high profile part of our business and therefore is subject to performance measures and targets. The nature of the role calls for high levels of accuracy and confidentiality.
In this role, you are accountable for:
1. Gathering and preparing evidence and data files collated from a variety of information sources
2. Appropriately storing, collating, transmitting and presenting a variety of data sets
3. Assist in the production of reports and management information, maintaining appropriate levels of confidentiality
4. Co-ordinating internal and external meetings and conferences; preparing and circulating agendas and associated papers for meetings; attending to take minutes as required
5. Managing diaries, taking and making telephone calls, photocopying, printing, organising and managing inward and outward mail/emails
6. Providing local assistance with enquiries, writing and sending acknowledgements and forming final responses for approval before sending
7. Collating and interpreting specialist information obtained from other business areas in order to understand and respond to enquiries.
8. Assisting with planned and ad hoc audit and other quality assurance activities as required
9.Responds to internal and external calls and actively resolves queries or escalates appropriately.
10.Maintains up to date contact lists for customers and stakeholders of the Provider Assurance Team
11. Assists with training of other staff where required.
12. Responsible for positively achieving team and personal objectives in accordance with department plans developed to support the NHSBSA business plan and strategic direction.
Job description
Job responsibilities
Job purpose:
Working as part of the Provider Assurance Team within our Primary Care business area, our Casework Support Team are an integral part of our process for assuring that Primary Care providers are paid appropriately on behalf of the NHS. Our Provider Assurance services collaborate with clinicians, health-care teams, commissioners and contract managers to assure quality outcomes and value for money across the NHS. To enable our Caseworkers to carry out their roles effectively, members of the support team are responsible for collating the evidence and data required for the accurate assessment of cases to be made.
The team monitor activities to ensure that caseworkers are alerted in a timely manner to ensure deadlines are met.
The Provider Assurance Team is a fast paced, evolving and a high profile part of our business and therefore is subject to performance measures and targets. The nature of the role calls for high levels of accuracy and confidentiality.
In this role, you are accountable for:
1. Gathering and preparing evidence and data files collated from a variety of information sources
2. Appropriately storing, collating, transmitting and presenting a variety of data sets
3. Assist in the production of reports and management information, maintaining appropriate levels of confidentiality
4. Co-ordinating internal and external meetings and conferences; preparing and circulating agendas and associated papers for meetings; attending to take minutes as required
5. Managing diaries, taking and making telephone calls, photocopying, printing, organising and managing inward and outward mail/emails
6. Providing local assistance with enquiries, writing and sending acknowledgements and forming final responses for approval before sending
7. Collating and interpreting specialist information obtained from other business areas in order to understand and respond to enquiries.
8. Assisting with planned and ad hoc audit and other quality assurance activities as required
9.Responds to internal and external calls and actively resolves queries or escalates appropriately.
10.Maintains up to date contact lists for customers and stakeholders of the Provider Assurance Team
11. Assists with training of other staff where required.
12. Responsible for positively achieving team and personal objectives in accordance with department plans developed to support the NHSBSA business plan and strategic direction.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- IT literate in Excel, Word and Outlook
- High levels of numeracy and accuracy
- Experience of using office equipment
- Good understanding of computerised office systems
- Advanced keyboard skills
- Ability to create and maintain paper and electronic records
- Ability to create and maintain documentation of activities in accordance with the relevant procedures and standards to provide an audit trail
Desirable
Experience
Essential
- Experience of providing administrative support
Desirable
- Experience of working in an office environment
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English or equivalent experience
Desirable
- NVQ Customer Service Level 3 or equivalent experience
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- IT literate in Excel, Word and Outlook
- High levels of numeracy and accuracy
- Experience of using office equipment
- Good understanding of computerised office systems
- Advanced keyboard skills
- Ability to create and maintain paper and electronic records
- Ability to create and maintain documentation of activities in accordance with the relevant procedures and standards to provide an audit trail
Desirable
Experience
Essential
- Experience of providing administrative support
Desirable
- Experience of working in an office environment
Qualifications
Essential
- Minimum 5 GCSE's Grade C (or equivalent) including English or equivalent experience
Desirable
- NVQ Customer Service Level 3 or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
