Optimisation Implementation Lead

Job description

Job responsibilities

Being a credible delivery partner for large scale NHS workforce transformation projects, effectively project managing the successful delivery of complex, concurrent projects with a wide range of internal and external stakeholders to agreed standards. Identifying risks and issues and working to identify mitigating actions through analysis and problem solving with system experts. Applying agile and Prince project management experience and expertise to project planning, delivery, and impact evaluation.

Working within a high performing team you will enable the delivery of workforce optimisation services to deliver transformational change across the Health and Social Care system. Promoting and enabling optimal use of all NHSBSA workforce systems and services, with senior stakeholders.

The post holder will develop and deploy their personal credibility to create and maintain productive working relationships with a wide range of senior stakeholders across the system.

The post holder will develop and coordinate plans, support organisations through their transformation journey with a real focus on continuous improvement. They will be expected to provide robust operational support in the coordination of each transition and feeding back into the Optimisation project where changes are identified/required.

The post holder will ensure the Implementation Project Team leads by example, demonstrating strong leadership skills and developing team members to build on existing skills and knowledge.

In this role, you are accountable for:

1. Supporting and reporting to the WSD Optimisation.
2. Coordinate and manage multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services and Student Services.
3. Build excellent working relationships internally and externally, with system and service suppliers, customers and other organisations.
4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
5. Ensure engagement from colleagues during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change.
6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Utilise high-functioning communication skills to encourage a collaborative customer focused approach.
7. Support the implementation of business change, managing risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholders.
8. Effective problem solving, using logic and imagination to make sense of situations and develop a solution that works.
9. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
10. Develop internal and external facing guidance and process instructions for use in all aspects of managing and implementing process change to include risk, performance and governance.
11. Actively promote and realise the increased use of data analytics within WSD. Demonstrate how we can examine large data sets and uncover hidden patterns, unknown correlations, customer trends and other useful business information to drive improved recruitment.
12. Identifying how data across the Workforce Directorate can be shared to provide maximum value and benefit across the Hire to Retire process.
13. Responsible for working with WSD project teams including internal and external members, acting as a subject matter expert, driving changes in line with strategy and ensuring business impact of changes has been fully considered.
14. Champion the use of NHSJ across the NHS and beyond demonstrating tangible improvements in usage and uptake during implementation.
15. Deliver excellent customer satisfaction, evidenced through CSAT results, ensuring improvements are identified and acted upon where required.
16. Work with HR Shared Services, ESR and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work.
17. Be aware of policy changes and consider impact on WSD services and systems and work with relevant parties.
18. Forge positive relationships by working collaboratively with NHSBSA colleagues, external stakeholders and suppliers, developing trusted business relationships.
19. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
20. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
21. Deputise as required in the absence of the WSD Optimisation Lead.

Person Specification

Personal Qualities, Knowledge

Essential

• Change Management on a large scale - Inspirational, effective communications & Planning
• Understanding and knowledge of LEAN/similar
• In-depth understanding of accountability to clients and stakeholders
• IT skills with good working knowledge of Microsoft packages including Project and Visio
• Ability to formulate plans covering a range of complex activities for self and others
• Able to demonstrate effective inspirational line management and encourage innovation in others
• Excellent presentation skills needed for presentations to large groups and different audiences

Desirable

• Understanding of the DPA, FOI & GDPR
• NHS Recruitment/HR Knowledge

Experience

Essential

• Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
• Project Management experience in complex environments with multiple stakeholders
• Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
• Ability to demonstrate a good balance between strategic thinking/planning and delivery

Desirable

• Experience of change management bringing about sustained service and performance improvement
• Wide experience and understanding of the NHS
• Experienced in the use of formal quality improvement and project planning methods

Qualifications

Essential

• Degree level in change management or similar discipline
• Prince2/ AGILE/LEAN/6SIGMA training or a recognised project management methodology or demonstrable relevant experience

Desirable

• ISEB qualification in Business Analysis or Change
• CIPD

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Business Services Authority

Address

Newcastle, Wakefield or Fleetwood

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.nhsbsa.nhs.uk/what-we-do/work-us (Opens in a new tab)