Job summary
Are you experienced in delivering change and passionate about ensuring the outputs from projects are embedded effectively?
We are looking for a Change Implementation Manager to join our Portfolio Delivery team. The role will ensure our change management capability is strengthened to help us deliver change safely and efficiently on behalf of NHSBSA.
This is a new role within our team, and a great opportunity for a change practitioner to support the roll-out of structured change management capability across the business. The role will embed change management within our programmes and projects through delivering effective change management plans that deliver engagement and adoption.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
- Leading change planning and delivery support for projects and programmes of work by implementing a structured approach.
- Manage the change management to ensure activities are scheduled, costed and resourced as required.
- Identifying change elements resulting from the project which will impact people, such as business processes, systems, technology and organisation design.
- Building relationships with stakeholders, internal and external to NHSBSA to complete impact assessments.
- Provide advice and guidance within the Programme and Project Management community to develop change management capability.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
Change Delivery
- Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes.
- Champion the use of best practice, and provide expert advice for team members and project community.
- Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
- Deliver in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.
Business Case:
- Support the Project and Programme Managers in preparing and updating the change management elements of the business case.
Budget:
- Develop the budget and track delivery within budget.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.
Resources:
- Identify skill requirements; and deploy and develop change management resources across multiple projects. Lead change management resources across multiple projects.
Change Products:
- Support the Project and Programme Managers to create the required Business Change products.
- Leads on engagement with key contacts.
- Ensures products are fit for purpose.
- Maintains up to date information in the project and programme management tool.
Change Planning:
- Establish and maintain the change plan for a specific area of responsibility.
Business Readiness:
- Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
- Supports the tracking of business readiness criteria to approve/refuse go-live.
Benefits Management:
- Support the Project and Programme Managers and stakeholders to identify and leverage benefits.
- Considers Benefits Management in all Business Change activities.
Change Communication:
- Work with Project and Programme Managers to create and maintain communications plan as it relates to Business Change messaging.
- Provides content for communications relating to Business Change across area of responsibility.
Stakeholder Management
- Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.
Guidance and Support - Programme and Project Management Community:
- Active involvement through providing direction and guidance within the Programme and Project Management community.
- Seek appropriate support, guidance and coaching from the project community.
- Show commitment to personal development.
- Promote effective individual and team performance.
Job description
Job responsibilities
In this role, you are accountable for:
Change Delivery
- Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes.
- Champion the use of best practice, and provide expert advice for team members and project community.
- Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
- Deliver in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.
Business Case:
- Support the Project and Programme Managers in preparing and updating the change management elements of the business case.
Budget:
- Develop the budget and track delivery within budget.
- Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.
Resources:
- Identify skill requirements; and deploy and develop change management resources across multiple projects. Lead change management resources across multiple projects.
Change Products:
- Support the Project and Programme Managers to create the required Business Change products.
- Leads on engagement with key contacts.
- Ensures products are fit for purpose.
- Maintains up to date information in the project and programme management tool.
Change Planning:
- Establish and maintain the change plan for a specific area of responsibility.
Business Readiness:
- Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
- Supports the tracking of business readiness criteria to approve/refuse go-live.
Benefits Management:
- Support the Project and Programme Managers and stakeholders to identify and leverage benefits.
- Considers Benefits Management in all Business Change activities.
Change Communication:
- Work with Project and Programme Managers to create and maintain communications plan as it relates to Business Change messaging.
- Provides content for communications relating to Business Change across area of responsibility.
Stakeholder Management
- Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.
Guidance and Support - Programme and Project Management Community:
- Active involvement through providing direction and guidance within the Programme and Project Management community.
- Seek appropriate support, guidance and coaching from the project community.
- Show commitment to personal development.
- Promote effective individual and team performance.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Strong stakeholder management skills
- Ability to build effective relationships with, and influence stakeholders
- Knowledge of the fundamental project management processes (e.g. risk, budget and benefit management)
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc
Desirable
- An awareness of the NHSBSA's strategy
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to change management and project profession
- Evidence of continued professional development
Experience
Essential
- Significant track record and experience in successful planning and delivery of change initiatives
- Demonstrable experience of stakeholder engagement and management
- Demonstrable experience in team leadership and managing virtual teams
Desirable
- Experience of delivering projects using a recognised delivery methodology (e.g., Prince2)
- Experience of delivery of digital services
- Experience of project and programme delivery within the NHS
Qualifications
Essential
- Change management practitioner qualification (e.g., Procsi Change Management Practitioner, APMG Change Management Practitioner)
- Degree or relevant management qualification, or significant work-based experience in a middle management role
Desirable
- Project or programme management practitioner qualification (e.g., Prince2, Managing Successful Programmes Practitioner)
- Change management 'Train the Trainer' qualification (e.g., Prosci Train the Trainer Level 1 or 2)
- Relevant post-graduate qualification
- Further education / training course certification(s) in change management
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Strong stakeholder management skills
- Ability to build effective relationships with, and influence stakeholders
- Knowledge of the fundamental project management processes (e.g. risk, budget and benefit management)
- IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc
Desirable
- An awareness of the NHSBSA's strategy
- Knowledge of Government Functional Standards for Project Management GovS002
- Specialist subject knowledge relevant to change management and project profession
- Evidence of continued professional development
Experience
Essential
- Significant track record and experience in successful planning and delivery of change initiatives
- Demonstrable experience of stakeholder engagement and management
- Demonstrable experience in team leadership and managing virtual teams
Desirable
- Experience of delivering projects using a recognised delivery methodology (e.g., Prince2)
- Experience of delivery of digital services
- Experience of project and programme delivery within the NHS
Qualifications
Essential
- Change management practitioner qualification (e.g., Procsi Change Management Practitioner, APMG Change Management Practitioner)
- Degree or relevant management qualification, or significant work-based experience in a middle management role
Desirable
- Project or programme management practitioner qualification (e.g., Prince2, Managing Successful Programmes Practitioner)
- Change management 'Train the Trainer' qualification (e.g., Prosci Train the Trainer Level 1 or 2)
- Relevant post-graduate qualification
- Further education / training course certification(s) in change management
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
