Job summary
We are currently recruiting for a permanent Team Manager, this is being offered on an evening contract, to manage our evening shift.
As a Team Manager you will have the skills to provide leadership and motivation to inspire individual commitment, personal contribution, and self-management.
You will have excellent written and verbal communication skills, including presentation skills. You will be responsible for managing our business as usual activities, achieving business objectives and pro-actively identifying and implementing more efficient and effective methods of working. You will identify and implement improvement opportunities, and drive efficiencies, aiming to improve customer service, service delivery and costs. The ability to see the wider implications of decision making and understand consequences is important.
You must have experience in managing a team, this includes performance management, ideally in a target driven operationalenvironment.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Day to day management of your team includes:
- Managing performance - manage the performance of staff members and provide regular constructive feedback about performance and behaviour.
- Identify staff training and development needs
- Managing attendance
- Engaging with your team in the form of one to one's, appraisals and team meetings
- Collaborative working with colleagues, at various levels, locally and nationally
To apply for this role please submit a statement of suitability in the supporting information section, stating how you meet the person specification criteria - Please note: We kindly ask that you limit your answer in the 'Supporting Information' section of your application to 750 words.
About us
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for
- Ensuring that team objectives are developed and owned that, in turn fully support the overall Business Unit objectives. Reporting on progress of such objectives to be formally reported on at regular intervals.
- Promoting continuous improvement in the team; effectively manage change; keeping staff informed and motivated throughout any type of changes; supporting staff as necessary to improve the performance of the team.
- Enhancing customer service and reduce cost by identifying and facilitating potential improvements to service delivery.
- Providing leadership and motivation for staff to inspire self-management and individual commitment to personal contribution.
- Contributing towards the preparation of accurate and valid production plans for the Business Unit.
- Accurately collecting and collating data information in a timely manner, effectively using set systems procedures.
- Making flexible use of resources to meet completion and performance targets. Assessing performance data, investigating, and analysing available systems to make informed decisions about workload planning, trend analysis and workflow issues.
- Monitoring and managing workflow proactively, within each allotted process and work stream, assessing resource requirements and ensuring the timely allocation of such resource necessary to ensure delivery of Team and Business Unit Production Plans.
- Being accountable for the performance and development of the Team and Team Members. Agreeing realistic targets, monitoring and evaluating achievement of same, providing staff with timely constructive feedback.
- Carrying out regular one to one reviews with team members in line with performance management framework.
- Identifying, agreeing and securing appropriate interventions, e.g. training, coaching and/or mentoring, necessary to improve the competence and ability of individuals to meet performance standards.
- Communicating effectively with internal/external customers, resolving queries and answering escalated enquiries to provide an excellent level of customer service. Where necessary, conducting research/obtaining information to resolve queries.
- Making effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and behaviours promoted by the organisation.
- Participating in the recruitment process and deliver the induction to new staff, as required.
- Participating in the disciplinary process in accordance with HR policy, as required
- Contributing to the management of the Quality Management System by ensuring compliance to procedures. Identifying and recommending improvement opportunities via Management Review. Defining quality assurance regimes to ensure effective delivery of service through use of available systems.
- With the support of the line manager, implement any process improvement initiatives. As part of the implementation process quantify and report on the success (or otherwise) of these to the Business Unit Management Team
- Ensuring effective communication is maintained internally with other teams and departments. Also, that staff briefings and communications are timely and effective to inform staff, improving contribution and ensuring technical changes to procedures and systems are implemented.
- Being an authorised signatory for teams overtime sheets and travel expenses.
- Being observant to health and safety requirements and ensuring staff comply with published guidelines.
- Being responsible for the security of documents, information and equipment under their control and undertaking all duties with due regards to the terms of the Data Protection Act.
- Undertaking such other duties as may be required commensurate with pay band and experience.
Job description
Job responsibilities
In this role, you are accountable for
- Ensuring that team objectives are developed and owned that, in turn fully support the overall Business Unit objectives. Reporting on progress of such objectives to be formally reported on at regular intervals.
- Promoting continuous improvement in the team; effectively manage change; keeping staff informed and motivated throughout any type of changes; supporting staff as necessary to improve the performance of the team.
- Enhancing customer service and reduce cost by identifying and facilitating potential improvements to service delivery.
- Providing leadership and motivation for staff to inspire self-management and individual commitment to personal contribution.
- Contributing towards the preparation of accurate and valid production plans for the Business Unit.
- Accurately collecting and collating data information in a timely manner, effectively using set systems procedures.
- Making flexible use of resources to meet completion and performance targets. Assessing performance data, investigating, and analysing available systems to make informed decisions about workload planning, trend analysis and workflow issues.
- Monitoring and managing workflow proactively, within each allotted process and work stream, assessing resource requirements and ensuring the timely allocation of such resource necessary to ensure delivery of Team and Business Unit Production Plans.
- Being accountable for the performance and development of the Team and Team Members. Agreeing realistic targets, monitoring and evaluating achievement of same, providing staff with timely constructive feedback.
- Carrying out regular one to one reviews with team members in line with performance management framework.
- Identifying, agreeing and securing appropriate interventions, e.g. training, coaching and/or mentoring, necessary to improve the competence and ability of individuals to meet performance standards.
- Communicating effectively with internal/external customers, resolving queries and answering escalated enquiries to provide an excellent level of customer service. Where necessary, conducting research/obtaining information to resolve queries.
- Making effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and behaviours promoted by the organisation.
- Participating in the recruitment process and deliver the induction to new staff, as required.
- Participating in the disciplinary process in accordance with HR policy, as required
- Contributing to the management of the Quality Management System by ensuring compliance to procedures. Identifying and recommending improvement opportunities via Management Review. Defining quality assurance regimes to ensure effective delivery of service through use of available systems.
- With the support of the line manager, implement any process improvement initiatives. As part of the implementation process quantify and report on the success (or otherwise) of these to the Business Unit Management Team
- Ensuring effective communication is maintained internally with other teams and departments. Also, that staff briefings and communications are timely and effective to inform staff, improving contribution and ensuring technical changes to procedures and systems are implemented.
- Being an authorised signatory for teams overtime sheets and travel expenses.
- Being observant to health and safety requirements and ensuring staff comply with published guidelines.
- Being responsible for the security of documents, information and equipment under their control and undertaking all duties with due regards to the terms of the Data Protection Act.
- Undertaking such other duties as may be required commensurate with pay band and experience.
Person Specification
Qualifications
Essential
- Supervisory or Management qualification NVQ level 3 or above, or equivalent qualification or significant work-based experience.
Desirable
- NVQ level 4 in Supervisory / Management (or equivalent) or working towards this award.
Personal Qualities, Knowledge and Skills
Essential
- Proven leadership and motivation skills, encourages ownership and effective working relationships.
- Committed to continuous improvement, working in partnership with colleagues, able to develop their ideas.
- Excellent organisational, inter-personal and communication skills.
- Ability to handle telephone queries effectively and to deal with dissatisfied or difficult customers.
- Flexible and adaptable.
- Proven time and self-management skills.
- Assertive, objective with an analytical approach.
- Positive attitude and self-motivated.
- Commitment to customer service.
- Approachable.
- Resilient.
- Evidence of ability to work using own initiative.
- Discrete and sympathetic with a calm and confident manner.
- Committed to contributing effectively to team working.
- Computer literate, able to adapt to and analyse data from different systems.
Desirable
- Presentation skills
- Report Writing
- Able to identify implications of changes.
- Wider perspective
- Ability to quickly assimilate technical instructions.
- Knowledge of improvement techniques and methods.
- Knowledge of Quality Management Systems
Experience
Essential
- Experience of working in manager or supervisory role.
- Experience of managing performance, taking corrective/preventative action and proven delivery of performance improvements
- Experience of consulting with colleagues, conducting briefings and performance reviews
- Experience of resource management, managing workflow and multiple tasks
Desirable
- Identify training and development needs.
- Experience of interviewing and recruitment
- Liaison with external organisations
- Knowledge of PPD HR policies
- Experience of Project Work
- Experience of delivering training
- Working in a customer service focussed environment.
- Experience of providing excellent written and verbal customer service
Person Specification
Qualifications
Essential
- Supervisory or Management qualification NVQ level 3 or above, or equivalent qualification or significant work-based experience.
Desirable
- NVQ level 4 in Supervisory / Management (or equivalent) or working towards this award.
Personal Qualities, Knowledge and Skills
Essential
- Proven leadership and motivation skills, encourages ownership and effective working relationships.
- Committed to continuous improvement, working in partnership with colleagues, able to develop their ideas.
- Excellent organisational, inter-personal and communication skills.
- Ability to handle telephone queries effectively and to deal with dissatisfied or difficult customers.
- Flexible and adaptable.
- Proven time and self-management skills.
- Assertive, objective with an analytical approach.
- Positive attitude and self-motivated.
- Commitment to customer service.
- Approachable.
- Resilient.
- Evidence of ability to work using own initiative.
- Discrete and sympathetic with a calm and confident manner.
- Committed to contributing effectively to team working.
- Computer literate, able to adapt to and analyse data from different systems.
Desirable
- Presentation skills
- Report Writing
- Able to identify implications of changes.
- Wider perspective
- Ability to quickly assimilate technical instructions.
- Knowledge of improvement techniques and methods.
- Knowledge of Quality Management Systems
Experience
Essential
- Experience of working in manager or supervisory role.
- Experience of managing performance, taking corrective/preventative action and proven delivery of performance improvements
- Experience of consulting with colleagues, conducting briefings and performance reviews
- Experience of resource management, managing workflow and multiple tasks
Desirable
- Identify training and development needs.
- Experience of interviewing and recruitment
- Liaison with external organisations
- Knowledge of PPD HR policies
- Experience of Project Work
- Experience of delivering training
- Working in a customer service focussed environment.
- Experience of providing excellent written and verbal customer service
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
