Job summary
If you enjoy a dynamic work environment and can adapt to changes and drive improvements, becoming a Cost Recovery Officer in Overseas Healthcare services could be the next challenge you are looking for. We currently have two fixed term positions available. The first one is for 12 months and the second one is until 31st March 2024. This position is a hybrid role where you will be able to work from home but be able to attend our offices in Bridge House, Newcastle upon Tyne when required.
As a Cost Recovery Officer, you would use your analytical skills to review and assess financial data and records submitted by healthcare facilities, EEA member states and Switzerland to process the claims for reimbursement in accordance with agreed procedures, policy, and technical instructions.
A key element of the role involves working with internal and external stakeholders and customers; therefore, you need a high level of communication and customer service skills to approach this role effectively. As a Cost Recovery Officer, you will use existing and newly developed communication and case management systems and should be comfortable in adapting to regular changes to processes and improvements to technology.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays.
- Flexi time
- Hybrid working model.
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
- Working autonomously to ensure all submissions are processed in accordance with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.
- Self-managing and planning your own daily workloads to ensure optimally effective outputs. Operating all services in line with Service Level Agreements, internal agreements/ policies within agreed time scales and ensuring all personal copies of standard operating procedures are up to date.
- Collating and interpreting information obtained from business records, other business areas and stakeholders.
- Understanding/interpreting regulations and analysing data to enable well informed evidence-based decisions to be made independently.
- Maintaining and producing data highlighting activities including recommendations for further action in preparation for reviews of reciprocal healthcare arrangements or procedures.
- Liaising with Overseas Visitor Managers, member states, customers, and any relevant internal and external stakeholders to discuss cases and seek conclusions.
- Communicating effectively with customers and internal/external stakeholders, resolving, and answering enquiries on own initiative to provide an excellent level of written and verbal customer service.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients, and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued, and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
In this role, you are accountable for:
- Working autonomously to ensure all submissions are processed in accordance with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.
- Adhering to the General Data Protection Regulation (GDPR) and working in accordance with quality standards.
- Self-managing and planning your own daily workloads to ensure optimally effective outputs. Operating all services in line with Service Level Agreements, internal agreements/ policies within agreed time scales and ensuring all personal copies of standard operating procedures are up to date.
- Collating and interpreting information obtained from business records, other business areas and stakeholders.
- Understanding/interpreting regulations and analysing data to enable well informed evidence-based decisions to be made independently.
- Communicating with OHS policy team to deal with exceptional cases when necessary and escalating cases to the Service Delivery Manager when appropriate.
- Maintaining and producing data highlighting activities including recommendations for further action in preparation for reviews of reciprocal healthcare arrangements or procedures.
- Liaising with Overseas Visitor Managers, member states, customers, and any relevant internal and external stakeholders to discuss cases and seek conclusions.
- Communicating effectively with customers and internal/external stakeholders, resolving, and answering enquiries on own initiative to provide an excellent level of written and verbal customer service.
- Dealing with all situations encountered in a professional and productive manner.
- Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
- Ensuring your objectives are developed and owned that in turn fully support the service objectives.
- Working to agreed internal performance and accuracy targets. Agreeing realistic personal targets, monitoring, and evaluating own achievements, with timely and constructive feedback.
- Working in an organised manner and complying with office systems in place to ensure that paperwork relating to individual and member states claims is kept together and can be easily and quickly retrieved.
- Adhering to Health and Safety procedures and ensuring personal knowledge of Equality and Diversity issues.
- Undertaking any other duties and responsibilities as agreed with yourline manager and commensurate with your role
Job description
Job responsibilities
In this role, you are accountable for:
- Working autonomously to ensure all submissions are processed in accordance with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States.
- Adhering to the General Data Protection Regulation (GDPR) and working in accordance with quality standards.
- Self-managing and planning your own daily workloads to ensure optimally effective outputs. Operating all services in line with Service Level Agreements, internal agreements/ policies within agreed time scales and ensuring all personal copies of standard operating procedures are up to date.
- Collating and interpreting information obtained from business records, other business areas and stakeholders.
- Understanding/interpreting regulations and analysing data to enable well informed evidence-based decisions to be made independently.
- Communicating with OHS policy team to deal with exceptional cases when necessary and escalating cases to the Service Delivery Manager when appropriate.
- Maintaining and producing data highlighting activities including recommendations for further action in preparation for reviews of reciprocal healthcare arrangements or procedures.
- Liaising with Overseas Visitor Managers, member states, customers, and any relevant internal and external stakeholders to discuss cases and seek conclusions.
- Communicating effectively with customers and internal/external stakeholders, resolving, and answering enquiries on own initiative to provide an excellent level of written and verbal customer service.
- Dealing with all situations encountered in a professional and productive manner.
- Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
- Ensuring your objectives are developed and owned that in turn fully support the service objectives.
- Working to agreed internal performance and accuracy targets. Agreeing realistic personal targets, monitoring, and evaluating own achievements, with timely and constructive feedback.
- Working in an organised manner and complying with office systems in place to ensure that paperwork relating to individual and member states claims is kept together and can be easily and quickly retrieved.
- Adhering to Health and Safety procedures and ensuring personal knowledge of Equality and Diversity issues.
- Undertaking any other duties and responsibilities as agreed with yourline manager and commensurate with your role
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- IT literate in Microsoft packages, able to use databases, word processing, spread sheets to enable accurate analysis and reporting.
- Ability to follow procedures and interpret policy and regulations.
- A good understanding of the Information Governance principles, including the Data Protection Act
- Excellent communication skills both written and verbal.
- Adaptable, with proven ability to respond to and move quickly between wide varieties of queries effectively and with limited or no notice.
- Proven time and self-management skills
- Ability to understand and memorise information, working quickly and accurately with an eye for detail.
Desirable
- Understanding of reciprocal healthcare arrangements in the EEA & Switzerland
- Ability to deal with difficult customers.
Experience
Essential
- Demonstrable experience in a post involving data validation and analysis.
- Experience of understanding and following detailed technical instructions
- Experience in personally resolving a variety of complex queries.
- Experience of working under pressure to strict guidelines and deadlines
- Experience of working in a customer service environment or a clerical environment.
- Ability to work on your own initiative.
Desirable
- Worked in NHS or similar large organisation.
- Experience of using Case Management systems
- Experience of data entry
- Experience of providing written communications to customers
Qualifications
Essential
- NVQ3 or equivalent experience.
- Minimum of 3 GCSE's (or equivalent) at Grade C or above, including English and Mathematics, or can demonstrate equivalent work experience or further education.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- IT literate in Microsoft packages, able to use databases, word processing, spread sheets to enable accurate analysis and reporting.
- Ability to follow procedures and interpret policy and regulations.
- A good understanding of the Information Governance principles, including the Data Protection Act
- Excellent communication skills both written and verbal.
- Adaptable, with proven ability to respond to and move quickly between wide varieties of queries effectively and with limited or no notice.
- Proven time and self-management skills
- Ability to understand and memorise information, working quickly and accurately with an eye for detail.
Desirable
- Understanding of reciprocal healthcare arrangements in the EEA & Switzerland
- Ability to deal with difficult customers.
Experience
Essential
- Demonstrable experience in a post involving data validation and analysis.
- Experience of understanding and following detailed technical instructions
- Experience in personally resolving a variety of complex queries.
- Experience of working under pressure to strict guidelines and deadlines
- Experience of working in a customer service environment or a clerical environment.
- Ability to work on your own initiative.
Desirable
- Worked in NHS or similar large organisation.
- Experience of using Case Management systems
- Experience of data entry
- Experience of providing written communications to customers
Qualifications
Essential
- NVQ3 or equivalent experience.
- Minimum of 3 GCSE's (or equivalent) at Grade C or above, including English and Mathematics, or can demonstrate equivalent work experience or further education.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
