Assistant Technical Consultant

Job responsibilities

In this role, you are accountable for:

1. The post holder will undertake the following duties and responsibilities with regular guidance
2. The post holder will be responsible for ensuring that they are achieve all the service level agreements and statutory targets for deliverables that is their responsibility, be this on a daily/monthly/annual basis
3. The post holder will ensure on a daily basis that all of their work and time is logged and accounted within control logs that may be easily reported against and audited should the need arise
4. The post holder will be responsible for monitoring and logging all the work received into the team and in turn all the work undertaken by the team including time spent, by maintaining all control logs.
5. The post holder will regularly provide the technical consultancy service delivery manager (or on occasion those deputising) with statistics to ensure that the team maintain all service level agreements and meet statutory targets in the delivery of TCT objectives.
6. The post holder will be responsible for providing management information in an accurate and timely manner to various parts of the business on a regular basis and on an ad-hoc basis should the need arise at the request of the business.
7. To undertake daily horizon sweeping and develop and understanding of the impact of changes (draft and enacted) to NHS Pension Scheme regulations and over-riding pensions legislation.
8. The post holder will support the drafting of operational technical guides and support the production of draft changes to operational technical guides following an amending legislative change.
9. The post holder will support the training academy, upon request, to support the delivery of technical training, either, face to face or on line via the learning academy
10. Upon request, the post holder will support the provision of operational coaching on NHS Pension Scheme legislative matters.
11. The post holder will, within 5 days of receipt of all the necessary information, draft a less complex TCT response to a technical referral from any source be this in house or third party .
12. In support of the TCT Manager, the post holder will liaise directly with external bodies, such as (though not limited to) Her Majestys Revenue and Customs (HMRC), Her Majestys Treasury (HMT), Department for Work and Pensions (DWP) and the Government Actuarys Department (GAD) on matters concerning NHS Pension Scheme Regulations and over-riding legislation. Where necessary the post holder will attend external meetings with those parties
13. Upon the issue of draft or enacted legislation, or upon the issue of any relevant pensions related consultation, the post holder will demonstrate their understanding by reviewing the content, assessing the impact and support the collation of the outcome into a formal draft report, that may be issued to the relevant parties within the NHSBSA to be used in the administration of the Scheme
14. The post holder will support the drafting of articles for the monthly on-line technical magazine to be viewed by NHSBSA and Scheme employers.
15. The post holder will, upon request or as a result of an amending legislative change support the drafting of technical material to be included in newsletters viewed by Scheme members and eligible non-Scheme members.
16. The post holder will, upon request or as a result of an amending legislative change support the drafting of changes to the technical content of Scheme literature and web-site text. Where appropriate the post holder will support the creation of drafts of new Scheme literature and web-site text.
17. The post holder will be proactive in supporting the identification of areas of potential policy change brought about as a result of legislative amendments and new enactments and bringing this to the attention of a senior colleague. In support of the TCT Manager and where necessary the post holder will attend as an observer at external meetings with Scheme employers and/or the Department of Health to further those discussions.
18. The post holder will, within the service level agreement and statutory timescales, draft a less complex response to an Independent Dispute Resolution 2 referral (4).
19. The post holder will support the creation of draft Scheme employer administration guides and support the production of draft changes to Scheme employer administration guides following an amending legislative change.
20. In support of the TCT Manager, the post holder will assist in building stakeholder relationships on all matters concerning NHS Pension Scheme Regulations and over-riding legislation that may affect our customers. Where necessary the post holder will attend external meetings with those parties.
21. The post holder will be responsible for their own objectives and in doing so will contribute towards meeting delivery of TCT objectives through effective performance. The post holder will lead by example showing good practice in all areas of performance.
22. Work with your peers to ensure delivery is seen as the overall team, not just your area.
23. To deliver a high level of personal productivity and accuracy over a range of technical consultancy team objectives.
24. Has knowledge of Public Sector Pension Scheme legislation.
25. To work autonomously to manage own workload and make decisions in own work area.
26. To contribute to service improvement through networking and building effective working relationships with colleagues and customers.
27. To provide management information as requested in an accurate and timely manner.
28. Demonstrates a commitment to develop flexible matrix working such that the broad base of skills and experience of all staff are utilised to maximum benefit for the individual, team and organisation.
29. Identifies personal training needs and works with TCT Manager to establish personal objectives and contribute to their own ORO.
30. Will be required to work on any aspect of the TCT objectives with moderate support to meet business priorities

For further details, please refer to the Job Description

#LI-DNI

Personal Qualities, Knowledge and Skills

Essential

• 1.Public Sector Pensions Administration working practices
• 2.Ability to interpret pension legislation and to in turn communicate those interpretations in a manner suitable to the audience
• 3.Understanding and interrogation of Databases
• 4.Ability to support technical training
• 5.Ability to understand documented technical guidance issued by Secretary of State, Government Actuary Department, HMRC, HMT, DWP and Department of Health.
• 6.Ability to support the creation of technical guides from relevant pensions legislation and guidance
• 7.Able to communicate effectively at a lower level and to a wide variety of audiences (colleagues, Scheme employers, Scheme members, Government Departments)
• 8.Able to deliver excellent customer service whilst meeting deadlines and targets.
• 9.Able to prioritise own workload and work on own initiative.
• 10.Numeracy and analytical skills.
• 11.Good organisational skills.
• 12.Strong time management and work prioritisation skills
• 13.Ability to identify implications of actions.
• 14.Attention to detail.
• 15.Thrives on change and helps to drive changes into an established team
• 16.Innovative

Desirable

• 1.Awareness of Data Protection and Freedom of Information Issues
• 2.Knowledge of over-riding pensions legislation

Experience

Essential

• 1.Experience in wide range of public sector pensions technical activity
• 2.Ability to work within the Technical Consultancy Team with regular amount of training or support
• 3.Experience of working in a heavily regulated environment
• 4.Experience of working in a customer service focussed environment
• 5.Experience of dealing with internal and external customers on technical cases
• 6.Able to follow clear instructions to carry out complex and varied tasks and calculations
• 7.Experience of handling varying customer enquiries
• 8.Microsoft Packages word and excel
• 9.Significant experience in a busy office.

Desirable

• 1.Significant experience in Pensions Administration or Pensions Contact Centre
• 2.Customer helpdesk experience.
• 3.Experience of drafting correspondence.

Qualifications

Essential

• 1.GCSE Grade C passes in a minimum of 5 subjects including English (or equivalent) and Maths or equivalent work experience

Desirable

• 1.NVQ Level 2 in Customer Service or Business Administration (or equivalent)
• 2.Pensions Management Institute Diploma - Retirement Provision

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).