Job summary
Do you love using data to gain insight and drive improvements? If so, then the NHS Business Services Authority (NHSBSA) may have the perfect role for you.
An opportunity has arisen for a Performance Analyst to join our NHS Jobs service where you'll be working alongside passionate people who work in a supportive and positive environment.
We are looking for a resourceful, forward thinking Performance Analyst to drive insight from the NHS Jobs service to improve our understanding of the user journey, support our business decisions and make recommendations for improvements and efficiencies across the service.
NHS Jobs is the official online recruitment service, for the NHS, in England and Wales, catering for jobseekers and for a wide range of recruiting organisations. The service is used by over 13 million jobseekers and over7,000 recruiting organisations.
By joining our team you'll be working alongside some of the most passionate and supportive people who are dedicated to making positive changes to support healthcare-related recruitment.
What do we offer?
- 27 days annual leave (increasing with length of service) and 8 bank holidays
- Flexible working (we're happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working (we are currently working largely remotely)
- Career development
- Wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Main duties of the job
1) Ability to handle large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
2) Develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these.
3) Conduct advanced analysis, interpretation, and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
4) Collate and analyse data to make recommendations for improvements and efficiencies for NHS Jobs and, when requested, the wider business and external customers.
5) Communicate complex, and at times sensitive, data and analysis effectively at all levels, to both technical and non-technical audiences either verbally or in writing.
6) Represent the organisation as a data/business expert to internal and external customers.
7) Work collaboratively with a diverse range of customers/users within the organisation, the NHS, and external organisations to define and develop new information products and enhance existing information provision.
8) Inform the iterative design of the service to ensure effectiveness, efficiency and accuracy.
9) Provide challenge from a data perspective and collaborate with other digital and analytical professionals, particularly User Researchers, to provide collective insights.
About us
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public. You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.
Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives. Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered.
We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that. We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Job description
Job responsibilities
The post holder will support the NHS Jobs Senior Management Team by delivering a high quality information and analysis service to support and underpin information needs for NHS Jobs.
The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the Project Team, within NHSBSA, responsible for designing the NHS Jobs service.
In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Jobs and, when requested, the wider business and external customers.
In this role, you are accountable for:
1. Ability to handle large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
2. Responsible for the access and development of systems to collect, collate, analyse and retain all forms of quality, financial and management information.
3. Deliver analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.
4. Conduct advanced analysis, interpretation and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
5. Collate and analyse data to make recommendations for improvements and efficiencies for NHS Jobs and, when requested, the wider business and external customers.
6. Communicate complex and, at times, sensitive data and analysis effectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.
7. Work as part of or with an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
8. Represent the organisation as a data/business expert to both internal and external customers.
9. Maintain and adapt any web-based electronic reporting system environments in line with customer requirements.
10. Support training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.
11. Ensure the integrity of the data and that all reports and information requests are quality checked in conjunction with business experts and statisticians, where appropriate.
12. Work collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance existing information provisions. Close work with 3rd party suppliers where appropriate.
13. Participate in user acceptance testing for new or changed information systems.
14. Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
15. Inform the iterative design of the service in order to ensure effectiveness, efficiency and accuracy.
16. Provide challenge from a digital perspective and collaborate with other digital and analytical professions, particularly User Researchers, to provide collective insights.
17. Undertake such other duties as may be required commensurate with grade, training and experience.
Job description
Job responsibilities
The post holder will support the NHS Jobs Senior Management Team by delivering a high quality information and analysis service to support and underpin information needs for NHS Jobs.
The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the Project Team, within NHSBSA, responsible for designing the NHS Jobs service.
In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Jobs and, when requested, the wider business and external customers.
In this role, you are accountable for:
1. Ability to handle large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
2. Responsible for the access and development of systems to collect, collate, analyse and retain all forms of quality, financial and management information.
3. Deliver analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.
4. Conduct advanced analysis, interpretation and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.
5. Collate and analyse data to make recommendations for improvements and efficiencies for NHS Jobs and, when requested, the wider business and external customers.
6. Communicate complex and, at times, sensitive data and analysis effectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.
7. Work as part of or with an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.
8. Represent the organisation as a data/business expert to both internal and external customers.
9. Maintain and adapt any web-based electronic reporting system environments in line with customer requirements.
10. Support training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.
11. Ensure the integrity of the data and that all reports and information requests are quality checked in conjunction with business experts and statisticians, where appropriate.
12. Work collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance existing information provisions. Close work with 3rd party suppliers where appropriate.
13. Participate in user acceptance testing for new or changed information systems.
14. Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.
15. Inform the iterative design of the service in order to ensure effectiveness, efficiency and accuracy.
16. Provide challenge from a digital perspective and collaborate with other digital and analytical professions, particularly User Researchers, to provide collective insights.
17. Undertake such other duties as may be required commensurate with grade, training and experience.
Person Specification
Personal qualities, skills and knowledge
Essential
- Able to work on multiple activities in a changing environment
- Able to critically appraise and interpret highly complex data
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to interrogate and produce reports
- Able to communicate complicated issues in a clear manner to audiences with varying levels of understanding.
- Pays attention to detail
- Able to absorb technical information quickly
- Advanced skills in Microsoft Office Packages
Desirable
- Knowledge of recruitment systems
- Knowledge of NHS landscape
Experience
Essential
- Experience of collecting, validating and analysing data
- Experience in personally resolving complex data queries
- Experience of advising and supporting business areas to gain more insight and value from data
- Experience of using web based reporting tools such as Google Analytics or Oracle Business Intelligence
- Experience of quality analysis through relevant qualification(s) or relevant on the job experience
- Experience of converting data into appropriate visualisations via dashboard, presentation software or similar
Desirable
- Worked in the NHS or other large organisation
- Worked as part of or with an agile or scrum team on a specific project or in day-to-day continuous improvement activities
Qualifications
Essential
- NVQ level 3 or equivalent in a relevant discipline such as data analysis, or can demonstrate equivalent work experience or further education training
Desirable
- Degree in mathematics/statistics or subject requiring high level of numeracy, or equivalent qualification or experience
Person Specification
Personal qualities, skills and knowledge
Essential
- Able to work on multiple activities in a changing environment
- Able to critically appraise and interpret highly complex data
- Able to use database, statistical, word processing, spread sheet and presentational IT packages to interrogate and produce reports
- Able to communicate complicated issues in a clear manner to audiences with varying levels of understanding.
- Pays attention to detail
- Able to absorb technical information quickly
- Advanced skills in Microsoft Office Packages
Desirable
- Knowledge of recruitment systems
- Knowledge of NHS landscape
Experience
Essential
- Experience of collecting, validating and analysing data
- Experience in personally resolving complex data queries
- Experience of advising and supporting business areas to gain more insight and value from data
- Experience of using web based reporting tools such as Google Analytics or Oracle Business Intelligence
- Experience of quality analysis through relevant qualification(s) or relevant on the job experience
- Experience of converting data into appropriate visualisations via dashboard, presentation software or similar
Desirable
- Worked in the NHS or other large organisation
- Worked as part of or with an agile or scrum team on a specific project or in day-to-day continuous improvement activities
Qualifications
Essential
- NVQ level 3 or equivalent in a relevant discipline such as data analysis, or can demonstrate equivalent work experience or further education training
Desirable
- Degree in mathematics/statistics or subject requiring high level of numeracy, or equivalent qualification or experience
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
