Job summary
Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this same goal through empowering our workforce to do great things!
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility
Main duties of the job
The communications executive role supports our public enquiry and media function in the external communications team of the NICE communications directorate. The role offers opportunities to gain experience across multiple communications areas, while providing vital administrative and tactical support as needed.
The communications executive is responsible for managing their own caseload of enquiries, received by email into the NICE enquiries' mailbox. The post-holder will research the answers to questions received about our guidance, and work with other teams and external stakeholders to coordinate responses to enquiries, Freedom of Information requests, ministerial correspondence, and parliamentary questions. They will also draft responses to letters from Members of Parliament and HM Coroner's service, all within agreed timescales.
The post-holder will also support the media team who work alongside the enquiry handling team in the external communications group. The media relations team's role is to raise awareness and understanding of NICE's work and manage and limit any negative media coverage about controversial guidance or issues. The team responds to questions from the media, promotes new guidance about to be published and guidance that is already available, arranges interviews for our spokespeople and briefs them accordingly and issues comments on relevant stories.
About us
The external communications team is responsible for all external enquires received by NICE, including enquiries from the public, healthcare professionals, patient groups, charities, professional bodies, ministerial correspondence and questions from the media. You will be joining an extensive team of communication specialists in a fast-paced environment.We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.Our benefits include:Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK.Flexible Working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.Exclusive Discounts - Save on shopping, dining and more with a Blue Light Card.Time to Recharge - Start with 27 days' annual leave plus Bank Holidays.Inclusive Staff Networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more - we celebrate diversity.Tailored Development - Grow your career with personalised learning and development opportunities.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.Please see job description attached for full list of responsibilities.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.Please see job description attached for full list of responsibilities.
Person Specification
Education
Essential
- Relevant first degree or equivalent level of knowledge acquired through experience and further training/development.
Education
Desirable
- Practitioner certificate in Freedom of Information
Experience
Essential
- Demonstrated experience in a similar role in Healthcare or associated industries.
Experience
Essential
- Demonstrated experience responding to Freedom of Information requests
Experience
Desirable
- Demonstrated experience in using Customer Relationship Management (CRM) systems such as Microsoft Dynamics 365.
Skills
Essential
- Excellent interpersonal, communication and organisational skills and a customer focussed approach including experience of dealing with difficult and emotionally demanding correspondence. Discretion in the handling of confidential information.
Skills
Essential
- Outstanding writing skills, including the ability to synthesise/analyse complex information and/or large volumes of data and present it clearly and precisely. Including excellent attention to detail and high standards of accuracy, literacy, editing and proofing skills.
Person Specification
Education
Essential
- Relevant first degree or equivalent level of knowledge acquired through experience and further training/development.
Education
Desirable
- Practitioner certificate in Freedom of Information
Experience
Essential
- Demonstrated experience in a similar role in Healthcare or associated industries.
Experience
Essential
- Demonstrated experience responding to Freedom of Information requests
Experience
Desirable
- Demonstrated experience in using Customer Relationship Management (CRM) systems such as Microsoft Dynamics 365.
Skills
Essential
- Excellent interpersonal, communication and organisational skills and a customer focussed approach including experience of dealing with difficult and emotionally demanding correspondence. Discretion in the handling of confidential information.
Skills
Essential
- Outstanding writing skills, including the ability to synthesise/analyse complex information and/or large volumes of data and present it clearly and precisely. Including excellent attention to detail and high standards of accuracy, literacy, editing and proofing skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
