Associate Director, Infrastructure & Cyber

Job summary

The National Institute for Health and Care Excellence (NICE) exists to help improve the quality, sustainability and productivity of health and social care in England. We have an international reputation for our approach to producing guidance and information on effective practice that supports better decisions and helps the health and care system to prioritise its investment. We are one of the world leaders in the work that we do!

Main duties of the job

The postholder will be a key member of the NICE Digital, Information and Technology senior team, accountable for delivering day-to-day IT operations and support across networking, infrastructure, WebOps, and cyber security. They will have a strong understanding of NICE's current and future infrastructure needs and lead the delivery of key projects related to network and infrastructure.

They will manage third-party providers, ensuring support and solutions meet industry standards and maintain high availability.

Key responsibilities include:

• Leading the Infrastructure, Cyber and WebOps teams

• Advising on priorities and balancing team workloads to meet organisational goals

• Final decision-making on prioritisation and issue resolution

• Accountability for delivery against KPIs, including availability and resource use

• Identifying service improvements and addressing resource constraints

• Driving operational excellence and capability development

• Reviewing and enhancing support processes to ensure best practice

• Modernising operations and embracing cloud infrastructure

About us

The Digital, Information and Technology (DIT) directorate is a 70 strong team of digital, information management and technology professionals. Our digital teams adopt a user centric agile methodology and work in multi-disciplinary teams (MDT's) with analytics and insight to develop and maintain NICE's suite of digital and technology services. We are playing a key role in the implementation of NICE's digital transformation programme.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

Our benefits include:Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK.Flexible Working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.Exclusive Discounts - Save on shopping, dining and more with a Blue Light Card.Time to Recharge - Start with 27 days' annual leave plus Bank Holidays.Inclusive Staff Networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more - we celebrate diversity.Tailored Development - Grow your career with personalised learning and development opportunities.If you feel this is the type of environment you will enjoy working in, apply today!