Job summary
At the National Institute for Health and Care Excellence (NICE), we're not just about producing world-class guidance--we're about creating a workplace where people feel empowered, supported, and inspired. Our People Services Team is central to that mission, and the People Hub is set to become the gateway to everything we do.
As our new People Hub Team Lead, you'll lead a small, dedicated team and play a pivotal role in shaping how colleagues access People support. You'll work closely with the Head of Resourcing and Intelligence to help design and deliver a brand-new People Hub--one that's modern, responsive, and built around exceptional customer service.
This is a brilliant opportunity for someone with generalist HR experience who's ready to step into a leadership role. You'll collaborate across the full People Directorate, gaining exposure to areas like employee relations, learning and development, resourcing, and organisational development--making it the perfect platform to grow your career while making a real impact.
Interviews are anticipated to take place in early September.
Main duties of the job
In this varied and impactful role, you'll take the lead on delivering and continuously improving the day-to-day operations of the People Hub, ensuring a high-quality, customer-focused service across all areas of People support.
- Leading and coaching a small team to deliver exceptional, customer-focused HR support
- Overseeing the day-to-day running of the People Hub and ensuring timely, accurate responses to a wide range of People queries
- Playing a key role in designing and implementing a new, modern People Hub model
- Using data and digital tools to identify trends, improve service delivery, and inform decision-making
- Supporting managers with sickness absence and wellbeing, and escalating complex cases where needed
- Building strong relationships with internal teams, trade unions, and external partners
- Driving continuous improvement through KPIs, performance reporting, and feedback
- Championing a values-led, inclusive, and restorative culture across all People practices
About us
As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:
- Elevated Engagement: We've soared to new heights, as the leading Directorate to become thetop-performing teamin the organisation!
- Driven Real Change: By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.
- Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.
- Championed Inclusivity: Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.
Join our team - what we can offer you:
- Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!
- Flexible & Hybrid Work Environment: Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.
- Professional Growth: Unlock opportunities for continuous learning and career advancement.
- Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.
Want to learn more? Reach out to Tess Robinson, Head of Resourcing & Intelligence at Tessa.Robinson@nice.org.uk . Tess is eager to discuss how you can be part of our dynamic team!
Job description
Job responsibilities
What were looking for:
- CIPD Level 5 (or equivalent) and solid experience in a generalist HR role
- A broad understanding of HR policies, procedures, and current employment legislation
- Proven experience supporting managers with a wide range of people matters, including absence, wellbeing, and employee relations
- Strong leadership skills with experience managing and developing others
- Experience in designing, reviewing, and refining end-to-end HR processes to improve efficiency and user experience across a broad range of people services
- A proactive, solutions-focused mindset with the ability to stay calm under pressure
- Exceptionally organised, with the ability to manage competing priorities while maintaining a clear focus on delivering excellent service
- A natural communicatorapproachable, clear, and confident at all levels
- Comfortable using HR systems and digital tools to manage data and improve processes
- A collaborative, values-led approach with a genuine commitment to inclusion and continuous improvement
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.
Job description
Job responsibilities
What were looking for:
- CIPD Level 5 (or equivalent) and solid experience in a generalist HR role
- A broad understanding of HR policies, procedures, and current employment legislation
- Proven experience supporting managers with a wide range of people matters, including absence, wellbeing, and employee relations
- Strong leadership skills with experience managing and developing others
- Experience in designing, reviewing, and refining end-to-end HR processes to improve efficiency and user experience across a broad range of people services
- A proactive, solutions-focused mindset with the ability to stay calm under pressure
- Exceptionally organised, with the ability to manage competing priorities while maintaining a clear focus on delivering excellent service
- A natural communicatorapproachable, clear, and confident at all levels
- Comfortable using HR systems and digital tools to manage data and improve processes
- A collaborative, values-led approach with a genuine commitment to inclusion and continuous improvement
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.
Person Specification
Qualifications
Essential
- CIPD Level 5 or equivalent level of experience
Qualifications
Essential
- Degree level education or equivalent demonstrable experience in a similar role
Experience
Essential
- Experience of working with managers in the use and interpretation of policies, terms and conditions and wide range of People/HR activity
Experience
Essential
- Experience of managing people
Experience
Essential
- Experience in designing, reviewing, and adapting end-to-end process maps or pathways across a broad range of HR and people-related services
Knowledge
Essential
- Broad and comprehensive generalist HR knowledge base
Skills
Essential
- Excellent customer service skills and a strong customer service and solution-based focus
Skills
Essential
- Able to support, guide, reassure, and coach managers on range of general people queries
Person Specification
Qualifications
Essential
- CIPD Level 5 or equivalent level of experience
Qualifications
Essential
- Degree level education or equivalent demonstrable experience in a similar role
Experience
Essential
- Experience of working with managers in the use and interpretation of policies, terms and conditions and wide range of People/HR activity
Experience
Essential
- Experience of managing people
Experience
Essential
- Experience in designing, reviewing, and adapting end-to-end process maps or pathways across a broad range of HR and people-related services
Knowledge
Essential
- Broad and comprehensive generalist HR knowledge base
Skills
Essential
- Excellent customer service skills and a strong customer service and solution-based focus
Skills
Essential
- Able to support, guide, reassure, and coach managers on range of general people queries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
