Job summary
Are you the kind of person who loves helping others, thrives on variety, and enjoys being at the centre of a busy, people-focused environment? Do you have a knack for solving problems, staying organised, and making sure everyone feels supported and informed? If so, this could be the perfect role for you.
At theNational Institute for Health and Care Excellence (NICE), we're proud to put people at the heart of everything we do. OurPeople Services Teamis the first point of contact for colleagues across the organisation--and we're looking for a warm, capable, and proactivePeople Hub Co-ordinatorto be the welcoming face and voice of our team.
This is a fantastic opportunity to play a key role in delivering excellent HR support, helping colleagues navigate everything from policies and training to wellbeing and workplace culture. You'll be part of a team that's passionate about fairness, inclusion, and continuous improvement--and you'll help make NICE a truly great place to work.
Interviews are anticipated to take place late August.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility
Main duties of the job
In this key role, you'll provide responsive, high-quality support across the full spectrum of People Services activity--from sickness absence and occupational health to learning and development, policy queries, and more. You will also:
- Respond to a wide range of People-related queries with clarity, care, and professionalism
- Provide admin support across HR functions, including updating intranet content and coordinating job evaluation panels
- Manage training logistics via ESR OLM and support in-person and virtual sessions
- Maintain accurate People records and systems for reporting and audit
- Support sickness absence processes and help identify trends and actions
- Collaborate with internal teams, trade unions, and external partners
- Promote a just, inclusive, and restorative culture in everything you do
About us
As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:
- Elevated Engagement: We've soared to new heights, as the leading Directorate to become thetop-performing teamin the organisation!
- Driven Real Change: By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.
- Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.
- Championed Inclusivity: Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.
Join Our Team - What we can offer you:
Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!
Flexible & Hybrid Work Environment: Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.
Professional Growth: Unlock opportunities for continuous learning and career advancement.
Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.
For further information on this exciting opportunity, reach out to Tess Robinson, our Head of Resourcing & Intelligence, atTessa.Robinson@nice.org.uk. Tess is eager to discuss how you can be part of our dynamic team!
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrateall essential criteriathrough the entirety of the recruitment process to be considered for the job.
What youll bring:
- Qualified and Experienced:CIPD Level 3 (or equivalent), with solid experience in a generalist or HR customer service role
- People-Focused:A natural communicator with excellent customer service skills and a solution-focused mindset
- Organised and Reliable:Able to manage your own workload, meet deadlines, and stay calm under pressure
- Digitally Confident:Comfortable using HR systems, intranets, and Microsoft Office tools
- Discreet and Professional:Trusted to handle sensitive information with care and integrity
- Team Player:Collaborative, supportive, and always ready to pitch in
Please see job description attached for full list of responsibilities.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrateall essential criteriathrough the entirety of the recruitment process to be considered for the job.
What youll bring:
- Qualified and Experienced:CIPD Level 3 (or equivalent), with solid experience in a generalist or HR customer service role
- People-Focused:A natural communicator with excellent customer service skills and a solution-focused mindset
- Organised and Reliable:Able to manage your own workload, meet deadlines, and stay calm under pressure
- Digitally Confident:Comfortable using HR systems, intranets, and Microsoft Office tools
- Discreet and Professional:Trusted to handle sensitive information with care and integrity
- Team Player:Collaborative, supportive, and always ready to pitch in
Please see job description attached for full list of responsibilities.
Person Specification
Education
Essential
- CIPD level 3/Certificate in Personnel Practice or equivalent with significant experience in a similar role.
Experience
Essential
- Experience of working with managers in the use and interpretation of policies, terms and conditions and wide range of People/HR activity
Experience
Essential
- Experience in IT, of working with and maintaining e-HR applications such as intranet and case management systems
Skills
Essential
- Excellent customer service skills and a strong customer service and solution-based focus
Skills
Essential
- Ability to think quickly and adapt and respond appropriately to a range of varied and immediate customer needs
Person Specification
Education
Essential
- CIPD level 3/Certificate in Personnel Practice or equivalent with significant experience in a similar role.
Experience
Essential
- Experience of working with managers in the use and interpretation of policies, terms and conditions and wide range of People/HR activity
Experience
Essential
- Experience in IT, of working with and maintaining e-HR applications such as intranet and case management systems
Skills
Essential
- Excellent customer service skills and a strong customer service and solution-based focus
Skills
Essential
- Ability to think quickly and adapt and respond appropriately to a range of varied and immediate customer needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
