Job summary
As ourPeople Relations and Culture Team Lead, you'll play a pivotal role in delivering strategic and operational excellence across employee relations, organisational development, and cultural transformation. Reporting to the Head of People Relations and Culture, you'll lead a team of specialists and work collaboratively across NICE to embed a Just and Restorative culture aligned with our values.
You'll be a trusted advisor, coach, and influencer--supporting leaders through complex people matters, driving forward our EDI and wellbeing agendas, and ensuring our people policies and practices are progressive, fair, and legally sound.
You'll also be responsible fordeveloping and coaching a high-performing team, creating a culture of continuous learning, accountability, and psychological safety. Your leadership will empower others to grow, innovate, and deliver excellent people services across the organisation.
Main duties of the job
As a strategic partner and expert in people relations, you'll lead a team of specialists to deliver high-impact HR and cultural initiatives across NICE. You'll play a key role in embedding a Just and Restorative culture, ensuring legal compliance, and fostering positive, values-driven working relationships.
What you'll be doing:
- Leading, coaching, and developing a team of People Relations and OD/Culture specialists.
- Providing expert advice on complex employee relations issues and organisational change.
- Championing psychologically safe environments and informal conflict resolution.
- Designing and delivering cultural change interventions and leadership development.
- Using data and KPIs to inform strategy, identify risks, and measure impact.
- Collaborating with internal and external stakeholders including Trade Unions and Freedom to Speak Up Guardians.
About us
As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:
- Elevated Engagement:We've soared to new heights, as the leading Directorate to become thetop-performing teamin the organisation!
- Driven Real Change:By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.
- Strengthened Union Partnerships:We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.
- Championed Inclusivity:Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.
What we can offer you:
- Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!
- Time to Recharge: Start with 27 days annual leave, plus Bank Holidays.
- Flexible & Hybrid Work Environment: Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.
- Professional Growth:Unlock opportunities for continuous learning and career advancement.
- Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.
Want to Learn More?
For further information on this exciting opportunity, reach out to Jools Steadman, our Head of People Relations and Culture, atJools.Steadman@nice.org.uk. Jools is eager to discuss how you can be part of our dynamic team!
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrateall essential criteriathrough the entirety of the recruitment process to be considered for the job.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrateall essential criteriathrough the entirety of the recruitment process to be considered for the job.
Person Specification
Education/Qualifications
Essential
- Educated to degree level in HRM or able to demonstrate specialist knowledge and skill through equivalent level of experience.
Education/Qualifications
Essential
- MCIPD qualified or equivalent experience.
Experience
Essential
- Significant experience of leading and developing a team and delivering results.
Experience
Essential
- Evidenced track record of achievement in effectively engaging with senior leadership teams in the delivery of workforce services and solutions and making a positive contribution to the delivery of People Strategies
Experience
Essential
- Experience of using information from databases e.g. Case Tracker, to report on and analyse People Relations case activity, outcomes, and trends.
Skills
Essential
- Strong leadership skills with an ability to demonstrate emotional intelligence
Skills
Essential
- An ability to recognise inefficiencies in current practice and identify where improvements can be made applying a Restorative and Just Lens.
Skills
Essential
- Resilience to cope with conflicting demands and working to tight deadlines with the ability to act on own initiative and manage the work of others.
Person Specification
Education/Qualifications
Essential
- Educated to degree level in HRM or able to demonstrate specialist knowledge and skill through equivalent level of experience.
Education/Qualifications
Essential
- MCIPD qualified or equivalent experience.
Experience
Essential
- Significant experience of leading and developing a team and delivering results.
Experience
Essential
- Evidenced track record of achievement in effectively engaging with senior leadership teams in the delivery of workforce services and solutions and making a positive contribution to the delivery of People Strategies
Experience
Essential
- Experience of using information from databases e.g. Case Tracker, to report on and analyse People Relations case activity, outcomes, and trends.
Skills
Essential
- Strong leadership skills with an ability to demonstrate emotional intelligence
Skills
Essential
- An ability to recognise inefficiencies in current practice and identify where improvements can be made applying a Restorative and Just Lens.
Skills
Essential
- Resilience to cope with conflicting demands and working to tight deadlines with the ability to act on own initiative and manage the work of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
