Job summary
Here at The National Institute for Health and Care Excellence (NICE) we are going through an exciting period of change and rapid growth. There could not be a better time to join us! As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. We understand the importance of creating a respectful, supportive and transparent environment for all our employees which is why your health and wellbeing is a top priority for us!
Main duties of the job
User Researchers are key figures in improving NICE's content and digital presence, gaining a sound understanding of user needs and behaviours to inform decisions.
You will collaborate with colleagues across the organisation to deliver high level user research programmes and projects that will support NICE's strategic objectives. Where required, you will be part of a multi-disciplinary team working on delivering the product strategy and implementing content transformation alongside content designers, UX designers, developers, and subject matter experts.
You will be required to:
- Support the implementation of the useable strategy
- Plan, design and conduct user research projects in their entirety, covering both qualitative and quantitative methodologies. This will include work such as usability testing design prototypes or conducting a discovery to get a deeper understanding of the needs of our users.
- Use a variety of research tools for data capture, testing and analysis including understanding how users interact with the live website (including Excel, SNAP, Hotjar)
- Work and collaborate with other disciplines such as data analytics to use additional datasets to supplement research data
- Advocate user research principles and best practice within NICE
- Consistently promote the voice of the users and ensure they are central to decisions
About us
The Implementation and Partnership Directorate is responsible for supporting the implementation of our guidance. This includes the product team, National implementation team, system support team, People in Community, system insight and the publishing team
We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.
We offer a range of benefits including:
- NHS pension scheme which is one of the most generous in the UK.
- We promote flexible working to help staff achieve a healthy work life balance including work from home, compressed hours and flexi start/finish times.
- Access to a Blue Light Card which includes a wide range of discounts from major retailers, restaurants and more.
- Holiday entitlement which starts from 27 days plus Bank Holidays
- Access to modern offices with showers, bike storage facilities and refreshments such as tea and coffee.
- Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Change Agent Network. Equality and Diversity is highly valued in the organisation.
If you feel this is the type of environment, you will enjoy working in then please feel free to contact us for more information or apply now.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Job description
Job responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Person Specification
Education/Qualifications
Essential
- Educated to a under graduate degree level in a relevant subject, or have the equivalent level of knowledge acquired through experience and further training / development.
Education/Qualifications
Essential
- Specialist knowledge of user research acquired through a degree or equivalent experience and training.
Experience
Essential
- Proven experience of conducting research user research with a digital focus.
Experience
Essential
- Proven experience of implementing the full research lifecycle from designing research, to planning, implementation, recruitment, conducting research, analysing data, eliciting findings and communicating recommendations.
Experience
Desirable
- Proven experience of working in an agile development environment with UX and content designers, developers and/or service delivery manager to create new digital products and services
Skills/Knowledge
Essential
- Proven experience of working in an agile development environment with UX and content designers, developers and/or service delivery manager to create new digital products and services
Skills/Knowledge
Essential
- Ability to independently plan and conduct complex user research projects.
Person Specification
Education/Qualifications
Essential
- Educated to a under graduate degree level in a relevant subject, or have the equivalent level of knowledge acquired through experience and further training / development.
Education/Qualifications
Essential
- Specialist knowledge of user research acquired through a degree or equivalent experience and training.
Experience
Essential
- Proven experience of conducting research user research with a digital focus.
Experience
Essential
- Proven experience of implementing the full research lifecycle from designing research, to planning, implementation, recruitment, conducting research, analysing data, eliciting findings and communicating recommendations.
Experience
Desirable
- Proven experience of working in an agile development environment with UX and content designers, developers and/or service delivery manager to create new digital products and services
Skills/Knowledge
Essential
- Proven experience of working in an agile development environment with UX and content designers, developers and/or service delivery manager to create new digital products and services
Skills/Knowledge
Essential
- Ability to independently plan and conduct complex user research projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
