Associate Director - End User Services

Job summary

The National Institute for Health and Care Excellence (NICE) exists to help improve the quality, sustainability and productivity of health and social care in England. We have an international reputation for our approach to producing guidance and information on effective practice that supports better decisions and helps the health and care system to prioritise its investment. We are one of the world leaders in the work that we do!

Main duties of the job

They will have a deep understanding of the diverse user groups at NICE and their needs. They will champion and represent these user needs to stakeholders across NICE and prioritise end user services based on user insight and organisational goals

The post holder will have responsibility for the unified user support provision, the service management strategy and transformation of end user support at NICE and the connection of this to the ongoing needs and development of the end user solutions that will comprise to form a digital workplace

They will:o Provide management and leadership to the User Support and Digital workplace teams;o Advise the team on priorities and where necessary balance the workloads of individual team members to achieve the organisation's objectives and targets;o Provide a final voice on prioritisation and issue resolution;o Be accountable for delivery against agreed KPIs (including availability, utilisation of resource against budget etc) of end user services;o Proactively identify service improvement opportunities and resource constraints that may impair the team's ability to deliver its agreed objectives;o Drive operational excellence within the end user service. Assess and establish plans to improve the capabilities of the teams. Review and enhance support processes in line with good practice and fitness for purpose;o Critically review operations, moving them forward whilst embracing new approaches and technology opportunities.

About us

We offer a range of benefits including:

NHS pension scheme which is one of the most generous in the UK.

We promote flexible working to help staff achieve a healthy work life balance including work from home, compressed hours and flexi start/finish times.

Access to a Blue Light Card which includes a wide range of discounts from major retailers, restaurants and more.

Holiday entitlement which starts from 27 days plus Bank Holidays

Access to modern offices with showers, bike storage facilities and refreshments such as tea and coffee.

Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Eco-NICE, Change Agent Network. Equality and Diversity is highly valued in the organisation.

Personal development tailored to your needs.

If you feel this is the type of environment, you will enjoy working in then please feel free to contact us for more information or apply now.