NHS Counter Fraud Authority

Business Analyst

The closing date is 25 March 2026

Job summary

NHSCFA are looking for an experienced Business Analyst to help design and develop key organisational processes. The role focuses on 2 key areas of work :Organisational Performance Reporting,working to support the implementation of a Governance Review, strengthening organisational performance reporting, visibility and assurance, collaborating with colleagues to design and implement automated performance management processes and systems, following a 'principle get it right first time' principle. They will also support the rollout of new processes or systems, ensuring the organisation understands expectations and has the capability, confidence and skills needed to deliver accurate, reliable reporting.

The role also supports transformation and will support defining and developing solutions to organisational challenges, interpreting strategic milestones into actionable plans, reviewing and redesigning business processes to align with future ways of working, supporting the development of new structures and coproduce new artefacts, tools and products that enable effective delivery within the new model

  • For an informal chat please contact tasnim.badshah@nhscfa.gov.uk, Performance Manager
  • This role is subject to BPSS and NPPV2 vetting
  • Our vacancies are popular and we will close the vacancy early if we are seeing significant numbers of applications.

Main duties of the job

  • Providing a service to all parts of the organisation by using highly developed analytical skills, analysing data, interpreting, and reporting results, with the focus being the performance, programmes, projects, and improvement function.

Conducting exploratory assessment and ongoing detailed research

  • Undertake improvement activity within NHSCFA and develop a deep understanding of business processes and issues affecting performance within an organisation
  • Interpreting highly complex facts analysing and producing reports and options for consideration by senior leaders.
  • Visually showing process and impact of change proposed of which some areas may be contentious or sensitive.
  • Understand workflows/data flows across NHSCFA that support performance, programmes, and projects improvements
  • Demonstrate the impact of proposed interventions as a result of business analysis undertaken
  • Leading on complex analyses requiring accuracy, attention to detail and frequent, prolonged periods of concentration.

About us

We have offices based in Coventry, Newcastle and London and also offer flexible and home-based working. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. We accept secondments from the public and private sector; you should have agreement to being released from your current role in principle prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. Please apply without delay as reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The CFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.

Details

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

076-CFA7847676

Job locations

Cheylesmore House 5 Quinton Road

Coventry

CV1 2WT


Job description

Job responsibilities

  • Communicating performance and project matters accurately using a wide range of engagement tools, to influence improvements across the organisation
  • Addressing areas requiring business improvement or specific business analysis to support performance, programme, and project improvement activities.
  • Planning interdependent interventions, facilitating fact finding workshops using developed intrapersonal and communications skills to address and explore business improvement opportunities.
  • Using persuasion, negotiation and training, get the required insight to support decision making and recommendation development that will lead to business change and transformation
  • Support the routine reporting of NHSCFAs performance cycle that contributes to the strategic and financial target.
  • Please see JD

Job description

Job responsibilities

  • Communicating performance and project matters accurately using a wide range of engagement tools, to influence improvements across the organisation
  • Addressing areas requiring business improvement or specific business analysis to support performance, programme, and project improvement activities.
  • Planning interdependent interventions, facilitating fact finding workshops using developed intrapersonal and communications skills to address and explore business improvement opportunities.
  • Using persuasion, negotiation and training, get the required insight to support decision making and recommendation development that will lead to business change and transformation
  • Support the routine reporting of NHSCFAs performance cycle that contributes to the strategic and financial target.
  • Please see JD

Person Specification

PSpec

Essential

  • Specialist data collection to identify process and activities.
  • Knowledge of reporting performance, risks, and experience of developing monitoring tools/frameworks
  • Specialist knowledge of Business Analyst methods and techniques to identify and recommend areas for improvement.
  • Practical knowledge of business tools that support a performance, programmes/projects, or analytical function that enable business improvement.
  • Specialist knowledge of demonstrating the financial value of business analysis intervention.
  • Specialist facilitating workshops around improvement activity
  • Post graduate level qualification or significant demonstrable relevant experience. Specialist Business Analysis Qualification: e.g.(Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma blackbelt/Prince2 practitioner)
  • Specialist Business Analysis Qualification: e.g.(Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma blackbelt/Prince2 practitioner)
  • Significant experience in a business analysis role with the ability to apply logical thinking and use a wide range of advanced business analysis tools and techniques to gather and analyse information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options
  • Designing and facilitating stakeholder involvement and gaining stakeholder insight integral to analysis work.
  • Experience of challenging highly complex, highly sensitive or highly contentious business process, guiding, and influencing process owners and members to achieve strategic aims and objectives.
  • Experience and application of undertaking Business process engineering/re-engineering and improvement activity (BPE/BPR/BPI) and Business Process Modelling Notation
  • Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations that may be contentious, presenting findings to a variety of senior stakeholders.
  • Experience of using a range of statistical, numerical, analytical techniques and procedures to produce information that supports performance, programme, and improvement activity

Desirable

  • Knowledge of using data and systems in the production meaningful outputs.
  • The ability to produce performance and programme related information from data
  • Knowledge of programme, project, and improvement methodologies
  • Knowledge of managing conflict resulting from analysis undertaken and working through issues constructively.
  • A Project Management Qualification
  • Experience of analysing relevant data and presenting findings that demonstrates Business Analyst intervention
  • Experience using business tools and systems to produce meaningful information from data.
  • Experience of supporting projects and programmes of work to achieve business improvement
  • Learning from what has worked well and implemented across teams/organisation to increase value and maximise efficiency
Person Specification

PSpec

Essential

  • Specialist data collection to identify process and activities.
  • Knowledge of reporting performance, risks, and experience of developing monitoring tools/frameworks
  • Specialist knowledge of Business Analyst methods and techniques to identify and recommend areas for improvement.
  • Practical knowledge of business tools that support a performance, programmes/projects, or analytical function that enable business improvement.
  • Specialist knowledge of demonstrating the financial value of business analysis intervention.
  • Specialist facilitating workshops around improvement activity
  • Post graduate level qualification or significant demonstrable relevant experience. Specialist Business Analysis Qualification: e.g.(Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma blackbelt/Prince2 practitioner)
  • Specialist Business Analysis Qualification: e.g.(Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma blackbelt/Prince2 practitioner)
  • Significant experience in a business analysis role with the ability to apply logical thinking and use a wide range of advanced business analysis tools and techniques to gather and analyse information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options
  • Designing and facilitating stakeholder involvement and gaining stakeholder insight integral to analysis work.
  • Experience of challenging highly complex, highly sensitive or highly contentious business process, guiding, and influencing process owners and members to achieve strategic aims and objectives.
  • Experience and application of undertaking Business process engineering/re-engineering and improvement activity (BPE/BPR/BPI) and Business Process Modelling Notation
  • Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations that may be contentious, presenting findings to a variety of senior stakeholders.
  • Experience of using a range of statistical, numerical, analytical techniques and procedures to produce information that supports performance, programme, and improvement activity

Desirable

  • Knowledge of using data and systems in the production meaningful outputs.
  • The ability to produce performance and programme related information from data
  • Knowledge of programme, project, and improvement methodologies
  • Knowledge of managing conflict resulting from analysis undertaken and working through issues constructively.
  • A Project Management Qualification
  • Experience of analysing relevant data and presenting findings that demonstrates Business Analyst intervention
  • Experience using business tools and systems to produce meaningful information from data.
  • Experience of supporting projects and programmes of work to achieve business improvement
  • Learning from what has worked well and implemented across teams/organisation to increase value and maximise efficiency

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Counter Fraud Authority

Address

Cheylesmore House 5 Quinton Road

Coventry

CV1 2WT


Employer's website

https://cfa.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Counter Fraud Authority

Address

Cheylesmore House 5 Quinton Road

Coventry

CV1 2WT


Employer's website

https://cfa.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Performance Manager

Tasnim Badshah

tasnim.badshah@nhscfa.gov.uk

Details

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

076-CFA7847676

Job locations

Cheylesmore House 5 Quinton Road

Coventry

CV1 2WT


Supporting documents

Privacy notice

NHS Counter Fraud Authority's privacy notice (opens in a new tab)