Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS.
An opportunity has arisen for a motivated HR Officer to join our small HR team, working 2 days at our Coventry office and 3 days at home.
This is a fantastic chance to work within a busy HR environment, acting as first point of contact for all recruitment & HR queries, you will be the "face" of the department, providing essential support to our staff and helping the team deliver a seamless service across the organisation.
Candidates must have experience of administering recruitment processes and understand the stages of the employee life cycle.
There is also the requirement to contribute to HR initiatives and projects.
CVs are not accepted.
Potential applicants can contact human.resources@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
Our vacancies are popular and we may close this vacancy early should we receive a significant number of applications.
Interviews will be held face to face at our Coventry office on 19th March 2026
Main duties of the job
Providing a recruitment service to managers which includes daily liaison with outsourced HR transactional function. Leading recruitment conversations with managers and administering the TRAC system.
Evaluating and analysing recruitment data and recommending improvements in approaches.
Providing advice and answering HR queries using judgement, seeking advice from HR Business Partner as required and following up on actions in a timely manner.
About us
The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. We encourage applications from individuals interested in a secondment opportunity. If you are applying on this basis, please ensure you have obtained agreement in principle from your current employer. When you apply for this role, you will be redirected to our recruitment system TRAC.The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards, individuals employed by NHS Counter Fraud Authority will be required to undergo Baseline Personnel Security Standards checks.
Job description
Job responsibilities
Planning and coordinating meetings and preparing papers to discuss HR matters including disciplinary hearings, capability meetings and sickness reviews.
Ensuring an appropriate prioritisation of tasks and workload to achieve deadlines and targets.
Administer review and update HR policies & procedures.
Provide administration services to HR programmes of work or projects.
Reviewing, analysing and interpreting information on HR matters and make recommendations.
Please see full Job Description and Person Specification
Job description
Job responsibilities
Planning and coordinating meetings and preparing papers to discuss HR matters including disciplinary hearings, capability meetings and sickness reviews.
Ensuring an appropriate prioritisation of tasks and workload to achieve deadlines and targets.
Administer review and update HR policies & procedures.
Provide administration services to HR programmes of work or projects.
Reviewing, analysing and interpreting information on HR matters and make recommendations.
Please see full Job Description and Person Specification
Person Specification
Qualifications
Essential
- NVQ level 3 Administration, CIPD Level 3 or equivalent experience.
Communication Skills
Essential
- Provide and receive complex or sensitive information where tact is required in dealing with sensitive queries or difficult conversations
- Confidence to 'pick up the phone' and resolve issues in the moment and build credibility.
- Ability to act as an ambassador for a newly developed HR function.
- A proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving.
Knowledge and Experience
Essential
- Experience of working in a business administration environment and understanding of business processes.
- Experience of administering recruitment or training processes.
- Experience of keeping records and systems up to date
- Experience of producing sensitive, detailed documents to a high standard of presentation with good accuracy.
- Experience of resolving queries and problems and following through to identify risks or issues and suggesting ways to better manage these effectively.
- Experience of working alongside managers to support them in their role.
- Experience of planning and organising for future objectives and keeping action logs.
- Experience of providing effective customer service
- Experience of dealing with stakeholder groups.
- Experienced in proactively managing diaries, preparing for meetings and minute taking.
Desirable
- Use of TRAC software
- Experience of reviewing Human Resource policies and procedures.
Specialist Knowledge
Essential
- Knowledge of employee life cycle
- Commenting on Human Resource processes, policies and procedures.
- Knowledge of business operations to support operational HR delivery.
- Good understanding of people and HR methods and interventions.
- Excellent organisation skills.
- Excellent time management skills with an understanding of prioritisation against shifting deadlines.
- Understanding of relationship management
- Ability to work as part of a small team to achieve organisational objectives.
- Experience in the use of IT packages: Teams, word, excel & PPT.
- Use of Microsoft TEAMS.
Desirable
- Understanding of relevant employment legislation and the impact of future legislative changes
- NHS Agenda for Change pay, terms and conditions
- Understanding of the NHS, and the national context within which it operates, and current challenges and opportunities
Person Specification
Qualifications
Essential
- NVQ level 3 Administration, CIPD Level 3 or equivalent experience.
Communication Skills
Essential
- Provide and receive complex or sensitive information where tact is required in dealing with sensitive queries or difficult conversations
- Confidence to 'pick up the phone' and resolve issues in the moment and build credibility.
- Ability to act as an ambassador for a newly developed HR function.
- A proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving.
Knowledge and Experience
Essential
- Experience of working in a business administration environment and understanding of business processes.
- Experience of administering recruitment or training processes.
- Experience of keeping records and systems up to date
- Experience of producing sensitive, detailed documents to a high standard of presentation with good accuracy.
- Experience of resolving queries and problems and following through to identify risks or issues and suggesting ways to better manage these effectively.
- Experience of working alongside managers to support them in their role.
- Experience of planning and organising for future objectives and keeping action logs.
- Experience of providing effective customer service
- Experience of dealing with stakeholder groups.
- Experienced in proactively managing diaries, preparing for meetings and minute taking.
Desirable
- Use of TRAC software
- Experience of reviewing Human Resource policies and procedures.
Specialist Knowledge
Essential
- Knowledge of employee life cycle
- Commenting on Human Resource processes, policies and procedures.
- Knowledge of business operations to support operational HR delivery.
- Good understanding of people and HR methods and interventions.
- Excellent organisation skills.
- Excellent time management skills with an understanding of prioritisation against shifting deadlines.
- Understanding of relationship management
- Ability to work as part of a small team to achieve organisational objectives.
- Experience in the use of IT packages: Teams, word, excel & PPT.
- Use of Microsoft TEAMS.
Desirable
- Understanding of relevant employment legislation and the impact of future legislative changes
- NHS Agenda for Change pay, terms and conditions
- Understanding of the NHS, and the national context within which it operates, and current challenges and opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
