Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
Our People & Workforce Development Assistant is a key team member providing administration service to our team. Working to our Workforce Development Advisor they will maintain and support our systems, processes, logs and records in respect of learning, development and human resources delivery for our workforce of 225 people. They will also take responsibility for specific processes such as colleague vetting, post-delivery learning evaluation, job evaluation and our learning management system as well as planning and organising organisational and departmental activity and events.
Potential applicants can contactBhavna Mistry at bhavna.mistry@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held face to face on 18th June 2025.
Main duties of the job
Our ideal candidate needs to fulfil the criteria as outlined in the attached person specification document and ideally have worked in administration environment, recruitment or training and have experience of keeping records and systems up to date, producing sensitive and detailed documents and resolving queries and problems and following through to identify issues and make suggestions for improvement.
To maintain and support systems, processes, logs and records in respect of L&D/OD/HR delivery.
Take responsibility for specific PWD processes such as colleague vetting process, post-delivery learning evaluation, job evaluation process and learning management system (LEARN).
To plan and organise organisational/departmental activity and events.
Using generic mailboxes to act as first point of contact and responsible for managing the query or signposting as appropriate.
About us
This role will be based at our Coventry office for 3 days a week and homeworking for 2 days. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
Responsibility for content and maintenance of PWD Intranet / webpages.
Administer PWD team meeting & events including circulation of agendas and papers, producing minutes and action notes.
Maintain PWD compliance and complaints activity.
Provide specific support to senior managers in PWD
Assist HR Officer with recruitment activity and TRAC.
Preparation of standing operating procedures, letters, reports, PowerPoint presentations and Excel spread sheets within organisational style guides.
Develop and/or extract statistical data for reporting purposes.
Process applications for further and higher education funding, arranging funding and liaising with education providers for successful applications.
Raising of purchase orders.
Please see full Job Description and Person Specification
Job description
Job responsibilities
Responsibility for content and maintenance of PWD Intranet / webpages.
Administer PWD team meeting & events including circulation of agendas and papers, producing minutes and action notes.
Maintain PWD compliance and complaints activity.
Provide specific support to senior managers in PWD
Assist HR Officer with recruitment activity and TRAC.
Preparation of standing operating procedures, letters, reports, PowerPoint presentations and Excel spread sheets within organisational style guides.
Develop and/or extract statistical data for reporting purposes.
Process applications for further and higher education funding, arranging funding and liaising with education providers for successful applications.
Raising of purchase orders.
Please see full Job Description and Person Specification
Person Specification
Knowledge and Experience
Essential
- Experience of working in a business administration environment and understanding of business processes. Experience of administering recruitment or training processes
- Experience of keeping records and systems up to date Experience of producing sensitive, detailed documents to a high standard of presentation with good accuracy.
- Experience of resolving queries and problems and following through to identify risks or issues and suggesting ways to better manage these effectively.
- Experienced in proactively managing diaries, preparing for meetings and minute taking.
- Experience of working alongside managers to support them in their role.
- Experience of planning and organising for future objectives and keeping action logs.
- Experience in the use of IT packages: Teams, word, excel & PPT.
Desirable
- Have worked in Learning/Development/ HR environment
Specialist Knowledge
Essential
- Knowledge of confidentiality and the General Data Protection Act
- Knowledge of induction/learning/employee life cycle
- Commenting on policies and procedures development.
- Ability to work as part of a small team to achieve organisational objectives.
Desirable
- NHS Agenda for Change pay, terms and conditions
- Understanding of the NHS, and the national context within which it operates, and current challenges and opportunities.
Qualifications
Essential
- A Level/NVQ level 3 Administration/CIPD Level 3 or equivalent experience
Communication Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information.
- Good workplace relationship and team building skills.
- Provide and receive complex or sensitive information where tact is required in dealing with sensitive queries or difficult conversations
- Confidence to 'pick up the phone' and resolve issues in the moment and build credibility.
- Ability to act as an ambassador
- A proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving.
Desirable
Person Specification
Knowledge and Experience
Essential
- Experience of working in a business administration environment and understanding of business processes. Experience of administering recruitment or training processes
- Experience of keeping records and systems up to date Experience of producing sensitive, detailed documents to a high standard of presentation with good accuracy.
- Experience of resolving queries and problems and following through to identify risks or issues and suggesting ways to better manage these effectively.
- Experienced in proactively managing diaries, preparing for meetings and minute taking.
- Experience of working alongside managers to support them in their role.
- Experience of planning and organising for future objectives and keeping action logs.
- Experience in the use of IT packages: Teams, word, excel & PPT.
Desirable
- Have worked in Learning/Development/ HR environment
Specialist Knowledge
Essential
- Knowledge of confidentiality and the General Data Protection Act
- Knowledge of induction/learning/employee life cycle
- Commenting on policies and procedures development.
- Ability to work as part of a small team to achieve organisational objectives.
Desirable
- NHS Agenda for Change pay, terms and conditions
- Understanding of the NHS, and the national context within which it operates, and current challenges and opportunities.
Qualifications
Essential
- A Level/NVQ level 3 Administration/CIPD Level 3 or equivalent experience
Communication Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information.
- Good workplace relationship and team building skills.
- Provide and receive complex or sensitive information where tact is required in dealing with sensitive queries or difficult conversations
- Confidence to 'pick up the phone' and resolve issues in the moment and build credibility.
- Ability to act as an ambassador
- A proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
