Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
Are you passionate about making a significant impact in a dynamic and innovative environment? We are seeking a dedicated individual to support our Technology Operations Manager. Your ability to adapt and provide support across various business and technology areas will be crucial. This role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to major projects. If you are looking for a challenging yet rewarding opportunity and are driven to make a difference, we would love to hear from you.
Potential applicants can contact Alan Wheatley at alan.wheatley@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held 4th/6th June 2025.
Main duties of the job
As a Technology Support Engineer, you will support the Technology Operations Manager to:
deliver and maintain the technical requirements to deliver and develop the provision of an IT Cloud Infrastructure (data storage, network configuration, servers and applications) to support Project Athena.
deliver excellent customer service and system availability, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks.
work with key suppliers to streamline the configuration and ongoing management of the NHSCFA infrastructure and network environment, ensuring optimum efficiency, availability, security, and cost-effectiveness.
translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC.The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Job description
Job responsibilities
sustain a position of specialist expertise within technology and bring an extensive skillset in terms of IT technologies.
ensure NHSCFA infrastructure and networks operate securely, maintaining the confidentiality, integrity, and availability of key business systems.
ensure robust monitoring and alerting of the infrastructure / network environment to maintain security and availability.
ensuring that a comprehensive infrastructure patching scheme is enforced and maintained.
ensure an appropriate backup and recovery strategy is in place with clearly defined, documented, and tested disaster recovery plans
Please see full Job Description and Person Specification
Job description
Job responsibilities
sustain a position of specialist expertise within technology and bring an extensive skillset in terms of IT technologies.
ensure NHSCFA infrastructure and networks operate securely, maintaining the confidentiality, integrity, and availability of key business systems.
ensure robust monitoring and alerting of the infrastructure / network environment to maintain security and availability.
ensuring that a comprehensive infrastructure patching scheme is enforced and maintained.
ensure an appropriate backup and recovery strategy is in place with clearly defined, documented, and tested disaster recovery plans
Please see full Job Description and Person Specification
Person Specification
Knowledge and Experience
Essential
- Extensive knowledge and experience in developing, implementing and supporting a national IT infrastructure and associated services.
- Have a good overall technical knowledge of modern IT services and how they interconnect.
- Can manage own time efficiently and take responsibility for completing tasks.
- Can maintain oversight/management of tasks you have delegated to other individuals and teams, aligning completion with required period.
- Experience in supporting and troubleshooting complex IT solutions.
- Ability to review technical documentation.
- Build and maintain business relationships across the organisation, with suppliers and partners.
Desirable
- Experience of ISO20000 Service Management.
- Experience of ISO27001 Security Management Standards.
- Experience of ITIL Service Management.
- Knowledge of governance management and providing assurance to stakeholders
Specialist Knowledge
Essential
- Good overall understanding of Microsoft Azure services.
- Experience with Role Based Access Control (RBAC) and knowledge of Entra.
- Knowledge of DNS configuration.
- Experience with Linux Servers.
- Knowledge of Azure tenancy and subscriptions.
- Knowledge of Azure networking.
- Knowledge of GIT
- General understanding of SQL databases
Desirable
- Microsoft Fabric knowledge: oData acquisition methods oData Engineering oPipelines oDataflow oNotebooks oPython oTSQL oPower BI oSemantic Models oOne Lake oLakehouse oWorkspaces oSQL Warehouse (Facts & Dimensions) oFabric Administration oMS App-Gateway
- Databricks knowledge: oMLOps oDatabricks Administration
- Azure DevOps Knowledge: oProjects oWiki oRepositories oCI/CD oBoards (Agile Project boards)
- Azure Knowledge: oFirewalls oRouting oPurview oKey Store oService Principial accounts oStorage Accounts oVirtual Machines oKQL (Log queries) oSSH keys oBackups oLoad Balancers oOptimisation of digital cloud-based solutions
- Operating Systems Knowledge: oLinux ([Debian, Ubuntu or SLES] - using command line) oWindows 10/11 (installing and managing applications)
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g. Microsoft OR Demonstrable knowledge in at least two of the following: oInfrastructure service/system oArchitecture management of a significant ICT implementation oKnowledge of network/firewall technologies oKnowledge and experience of Office 365 administration
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
- Microsoft Fabric Analytics Engineer (DP-600)
- Microsoft Fabric Data Engineer (DP-700)
- Databricks (Any)
- Agile project management certification
- ITIL v4 certification
- Prince 2 certification
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation), articulating complex ideas to broad audiences.
Person Specification
Knowledge and Experience
Essential
- Extensive knowledge and experience in developing, implementing and supporting a national IT infrastructure and associated services.
- Have a good overall technical knowledge of modern IT services and how they interconnect.
- Can manage own time efficiently and take responsibility for completing tasks.
- Can maintain oversight/management of tasks you have delegated to other individuals and teams, aligning completion with required period.
- Experience in supporting and troubleshooting complex IT solutions.
- Ability to review technical documentation.
- Build and maintain business relationships across the organisation, with suppliers and partners.
Desirable
- Experience of ISO20000 Service Management.
- Experience of ISO27001 Security Management Standards.
- Experience of ITIL Service Management.
- Knowledge of governance management and providing assurance to stakeholders
Specialist Knowledge
Essential
- Good overall understanding of Microsoft Azure services.
- Experience with Role Based Access Control (RBAC) and knowledge of Entra.
- Knowledge of DNS configuration.
- Experience with Linux Servers.
- Knowledge of Azure tenancy and subscriptions.
- Knowledge of Azure networking.
- Knowledge of GIT
- General understanding of SQL databases
Desirable
- Microsoft Fabric knowledge: oData acquisition methods oData Engineering oPipelines oDataflow oNotebooks oPython oTSQL oPower BI oSemantic Models oOne Lake oLakehouse oWorkspaces oSQL Warehouse (Facts & Dimensions) oFabric Administration oMS App-Gateway
- Databricks knowledge: oMLOps oDatabricks Administration
- Azure DevOps Knowledge: oProjects oWiki oRepositories oCI/CD oBoards (Agile Project boards)
- Azure Knowledge: oFirewalls oRouting oPurview oKey Store oService Principial accounts oStorage Accounts oVirtual Machines oKQL (Log queries) oSSH keys oBackups oLoad Balancers oOptimisation of digital cloud-based solutions
- Operating Systems Knowledge: oLinux ([Debian, Ubuntu or SLES] - using command line) oWindows 10/11 (installing and managing applications)
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g. Microsoft OR Demonstrable knowledge in at least two of the following: oInfrastructure service/system oArchitecture management of a significant ICT implementation oKnowledge of network/firewall technologies oKnowledge and experience of Office 365 administration
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
- Microsoft Fabric Analytics Engineer (DP-600)
- Microsoft Fabric Data Engineer (DP-700)
- Databricks (Any)
- Agile project management certification
- ITIL v4 certification
- Prince 2 certification
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation), articulating complex ideas to broad audiences.
