Investigation Support Officer

NHS Counter Fraud Authority

Information:

This job is now closed

Job summary

The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.

We currently have 2 available positions : 1 Permanent and 1 Fixed Term until end of October 2025 - please state which you are applying for.

The postholder will be responsible forproviding investigation support functions to NHSCFA Investigators within an NIS Investigation Team.

You will support investigations through a range of activity. In association with Investigators, Senior Fraud Investigator and Fraud Investigation Lead, the post holder will contribute to the agreed unit plan of activity including the application of appropriate sanctions. Principle duties will include obtaining and presenting the evidence required to prove or disprove allegations of fraud falling within the remit of NHSCFA.

The post holder will be required to have a NPPV2.

Potential applicants can contact Gavin Heaton or Andy Luckett at gavin.heaton@nhscfa.gov.uk and andrew.luckett@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.

We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.

Interviews will be held w/c 17th February 2025.

Main duties of the job

Support the Investigation Lead and Investigators to manage their caseload, adhering to non-negotiable deadlines imposed by courts and the Crown Prosecution Service

Support the preparation of cases for criminal, civil and disciplinaryconsideration in all cases where evidence of fraud is established

Managing own workload, taking ownership and ensuring work is managed and conducted to the highest levels of professionalism and quality. This includes ensuring work is progressed and completed by required deadlines

Support the analysis of possible avenues and methods of investigation to obtain evidence

Support NIS investigative staff in operations involving surveillance,searches and arrests with NHSCFA staff and other agencies

About us

Our London office offers flexible/hybrid/office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.

Date posted

29 January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

076-CFA243-A

Job locations

7th Floor, HM Government Hub

10 South Colonnade, Canary Wharf

London

E14 4PU


Job description

Job responsibilities

Support the preparation of applications for directed surveillance in accordance with the Regulation of Investigatory Powers Act 2000

Support the preparation of appropriate and lawful applications under theHealth Act when required

Provide support for the preparation of briefings to NHSCFA staff, police andother agencies in relation to arrests, searches and interviews with suspects

Establish, as directed, contact with relevant witnesses including expertwitnesses, and provide support to the Fraud Investigation Lead and NISInvestigators in preparation for interviews

Provide continuous support, advice and guidance, and manage theexpectations of, witnesses and victims and other clients including NHS staff, patients and healthcare professionals, from the time of initial contact until after the conclusion of an investigation including any court process.

Please see full Job Description and Person Specification.

Job description

Job responsibilities

Support the preparation of applications for directed surveillance in accordance with the Regulation of Investigatory Powers Act 2000

Support the preparation of appropriate and lawful applications under theHealth Act when required

Provide support for the preparation of briefings to NHSCFA staff, police andother agencies in relation to arrests, searches and interviews with suspects

Establish, as directed, contact with relevant witnesses including expertwitnesses, and provide support to the Fraud Investigation Lead and NISInvestigators in preparation for interviews

Provide continuous support, advice and guidance, and manage theexpectations of, witnesses and victims and other clients including NHS staff, patients and healthcare professionals, from the time of initial contact until after the conclusion of an investigation including any court process.

Please see full Job Description and Person Specification.

Person Specification

Specialist Knowledge

Essential

  • Sound understanding of criminal and civil legislation that relates to countering fraud.
  • Sound understanding of the principles relating to the handling, processing and analysis of highly confidential information, including sensitive personally identifiable data.
  • Good practical knowledge of Microsoft Word, Excel, Access Databases, e-mail and ability to learn new software packages quickly

Desirable

  • Knowledge of NHS structure and working practises.

Experience

Essential

  • Significant practical experience of countering fraud and corruption within a public or private sector agency in an investigative environment
  • Significant practical experience of handling sensitive and confidential data in compliance with the law and best practice.
  • Experience of utilising IT packages to manage spreadsheets and /or databases effectively, and the use of IT to gather and analyse complex information effectively
  • Experience of liaising closely with outside agencies within regulatory frameworks.

Qualifications

Essential

  • Educated to degree level or equivalent relevant experience
  • Accredited Counter Fraud Specialist qualification or member of Government Counter Fraud Profession in the Investigation Discipline (Practitioner Level)

Communication Skills

Essential

  • Well-developed interpersonal skills and the ability to communicate effectively and articulate ideas and plans verbally, in a logical and coherent manner.
  • Ability to produce and present written reports, briefings and updates in a logical, accurate and structured manner.
  • Ability to form and build working relations with a wide range of people and organisations.

Other Skills

Essential

  • Good analytical and problem-solving skills with the ability to question and validate unexpected results and to summarise data concisely and clearly in report formats
  • Demonstrable understanding of Equal Opportunities and valuing diversity.
  • Ensure and maintain the highest standards of integrity and professionalism.
  • Ability to work to agreed deadlines and follow complex prescribed procedures.
  • Ability to work with minimum supervision to solve problems and make recommendations.
  • Be able to make an effective contribution within a team environment by providing advice, assistance and support to colleagues.
Person Specification

Specialist Knowledge

Essential

  • Sound understanding of criminal and civil legislation that relates to countering fraud.
  • Sound understanding of the principles relating to the handling, processing and analysis of highly confidential information, including sensitive personally identifiable data.
  • Good practical knowledge of Microsoft Word, Excel, Access Databases, e-mail and ability to learn new software packages quickly

Desirable

  • Knowledge of NHS structure and working practises.

Experience

Essential

  • Significant practical experience of countering fraud and corruption within a public or private sector agency in an investigative environment
  • Significant practical experience of handling sensitive and confidential data in compliance with the law and best practice.
  • Experience of utilising IT packages to manage spreadsheets and /or databases effectively, and the use of IT to gather and analyse complex information effectively
  • Experience of liaising closely with outside agencies within regulatory frameworks.

Qualifications

Essential

  • Educated to degree level or equivalent relevant experience
  • Accredited Counter Fraud Specialist qualification or member of Government Counter Fraud Profession in the Investigation Discipline (Practitioner Level)

Communication Skills

Essential

  • Well-developed interpersonal skills and the ability to communicate effectively and articulate ideas and plans verbally, in a logical and coherent manner.
  • Ability to produce and present written reports, briefings and updates in a logical, accurate and structured manner.
  • Ability to form and build working relations with a wide range of people and organisations.

Other Skills

Essential

  • Good analytical and problem-solving skills with the ability to question and validate unexpected results and to summarise data concisely and clearly in report formats
  • Demonstrable understanding of Equal Opportunities and valuing diversity.
  • Ensure and maintain the highest standards of integrity and professionalism.
  • Ability to work to agreed deadlines and follow complex prescribed procedures.
  • Ability to work with minimum supervision to solve problems and make recommendations.
  • Be able to make an effective contribution within a team environment by providing advice, assistance and support to colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Counter Fraud Authority

Address

7th Floor, HM Government Hub

10 South Colonnade, Canary Wharf

London

E14 4PU


Employer's website

https://cfa.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Counter Fraud Authority

Address

7th Floor, HM Government Hub

10 South Colonnade, Canary Wharf

London

E14 4PU


Employer's website

https://cfa.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Fraud Investigation Leads

Gavin Heaton

gavin.heaton@nhscfa.gov.uk

Date posted

29 January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

076-CFA243-A

Job locations

7th Floor, HM Government Hub

10 South Colonnade, Canary Wharf

London

E14 4PU


Supporting documents

Privacy notice

NHS Counter Fraud Authority's privacy notice (opens in a new tab)