Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
This is an exciting opportunity to be part of a new team responsible for designing and delivering specialist counter fraud training to NHSCFA people and external stakeholders who support the fight against fraud and other economic crime within the NHS. The role is vital to supporting the work of the Academy.
Potential applicants can contact Paul Tiffen at Paul.tiffen@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held on XXXXXX 2024
Main duties of the job
To work as part of the Specialist Training team to develop, maintain andsupport delivery of virtual and face to face courses, workshops, andwebinars.
Responsible for providing the first point of contact for internal and externalqueries regarding the provision of learning and development.
Dealing with questions and directing callers/queries raised to the relevantguidance / information documents /websites.
Maintenance of internal and external training material.Make independent decisions in their area of work ensuring objectives are met.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
Ensure all work carried out is done so within the context of the wider strategic aims of NHSCFA team development objectives and NHSCFAs compliance and complaints activity.
Work closely and effectively with all colleagues within Fraud Hub & Operations to ensure an integrated and consistent approach.
Provide support to the senior management team as required, ensuring that allwork is undertaken about confidentiality.
Please see full Job Description and Person Specification
Job description
Job responsibilities
Ensure all work carried out is done so within the context of the wider strategic aims of NHSCFA team development objectives and NHSCFAs compliance and complaints activity.
Work closely and effectively with all colleagues within Fraud Hub & Operations to ensure an integrated and consistent approach.
Provide support to the senior management team as required, ensuring that allwork is undertaken about confidentiality.
Please see full Job Description and Person Specification
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of supporting a range of administrative functions. oCourse bookings & Management oCollection and maintenance of data oMaintenance of course materials oDiary management oMinute taking oMaintaining action logs oStationery ordering oBooking travel and accommodation
- Demonstrable experience of use of MS Excel, Word and PowerPoint to develop and maintain electronic materials, reports, presentations and management information.
- Demonstrable experience of accurate collation of detailed, complex & sensitive information or data.
- Demonstrable experience in dealing with call handling and dealing with sensitive and confidential information.
Desirable
Specialist Knowledge
Essential
- Knowledge of confidentiality and the General Data Protection Act
- Ability to draft excellent written documents including letters, emails, and minutes.
Desirable
- An understanding of the process and requirements of learning and development needs analysis and evaluation.
- Awareness of counter fraud work within the NHS.
Qualifications
Essential
- GCSE (or equivalent) passes in English Language and Maths or educated to NVQ Level 2 in relevant subject or significant equivalent previous proven experience.
Desirable
- Diploma level in administrative studies or other relevant discipline.
Communication Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information.
- Good workplace relationship and team building skills.
Desirable
Person Specification
Knowledge and Experience
Essential
- Demonstrable experience of supporting a range of administrative functions. oCourse bookings & Management oCollection and maintenance of data oMaintenance of course materials oDiary management oMinute taking oMaintaining action logs oStationery ordering oBooking travel and accommodation
- Demonstrable experience of use of MS Excel, Word and PowerPoint to develop and maintain electronic materials, reports, presentations and management information.
- Demonstrable experience of accurate collation of detailed, complex & sensitive information or data.
- Demonstrable experience in dealing with call handling and dealing with sensitive and confidential information.
Desirable
Specialist Knowledge
Essential
- Knowledge of confidentiality and the General Data Protection Act
- Ability to draft excellent written documents including letters, emails, and minutes.
Desirable
- An understanding of the process and requirements of learning and development needs analysis and evaluation.
- Awareness of counter fraud work within the NHS.
Qualifications
Essential
- GCSE (or equivalent) passes in English Language and Maths or educated to NVQ Level 2 in relevant subject or significant equivalent previous proven experience.
Desirable
- Diploma level in administrative studies or other relevant discipline.
Communication Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information.
- Good workplace relationship and team building skills.
Desirable
Employer details
Employer name
NHS Counter Fraud Authority
Address
7th Floor, HM Government Hub
10 South Colonnade, Canary Wharf
London
E14 4PU
Employer's website
https://cfa.nhs.uk/ (Opens in a new tab)
