Job summary
Our new team are embarking on a piece of work to monitor data to identify and respond to patterns indicative of potential fraud. This will support our current work that reduces the likelihood of fraud occurring. We will bring in data science capabilities to be deployed in counter fraud activity . We will combine this with our range of counter fraud and domain expertise to maximise our impact using your knowledge, experience, and passion for your chosen field.
This role will provide comprehensive support and guidance to individual workstreams, undertake collaborative engagements with stakeholder groups, and facilitate solutions to progress, meet milestones and enable the sector to combat fraud providing project management oversight and accountability, whilst adhering to tight deadlines and reporting, governance processes. There will be the additional expectation of fostering and developing your own skillsets for and creating and maintaining high quality outputs, whilst managing competing deadlines.
Potential applicants can contact jayson.gall@nhscfa.gov.uk for an informal chat if they have any questions regarding the role. We have 2 roles.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held week commencing 12th February 2024.
Main duties of the job
Providing a service to all parts of the organisation and external stakeholders at all levels, using highly developed analytical and management skills, analysing data, interpreting, and reporting results and potential solutions, with the focus being data analytical portfolio of work, and Improvement function. Undertake improvement activity within NHSCFA.
Interpreting complex facts analysing and be accountable for producing reports and options for consideration by senior leaders and stakeholders.
Visually showing process and impact of change proposed of which some areas may be contentious or sensitive.
Demonstrate the impact of proposed interventions as a result of activity undertaken
Leading on highly complex analyses requiring accuracy, attention to detail and frequent, prolonged periods of concentration.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. Please apply without delay as we reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
Accountable for communicating performance and project matters accurately using a wide range of engagement tools, to influence improvements nationally and meet strategic aims and objectives.
Addressing areas requiring business improvement or specific business analysis to support the data analytical portfolio internally and externally. Planning interdependent interventions, facilitating fact finding workshops using developed intrapersonal and communications skills to address and explore business improvement opportunities. Using persuasion, negotiation and training get the required insight to support and develop solutions, decision making and recommendation development that will lead to business change and transformation.
Support and develop reporting of NHSCFAs performance cycle using VERTO that contributes to the strategic and financial targets.
Establishing deadlines and provide on-going communication of progress, risks and solutions following detailed research and development to the programme leads to keep relevant workstreams on track.
Please see full Job Description and Person Specification.
Job description
Job responsibilities
Accountable for communicating performance and project matters accurately using a wide range of engagement tools, to influence improvements nationally and meet strategic aims and objectives.
Addressing areas requiring business improvement or specific business analysis to support the data analytical portfolio internally and externally. Planning interdependent interventions, facilitating fact finding workshops using developed intrapersonal and communications skills to address and explore business improvement opportunities. Using persuasion, negotiation and training get the required insight to support and develop solutions, decision making and recommendation development that will lead to business change and transformation.
Support and develop reporting of NHSCFAs performance cycle using VERTO that contributes to the strategic and financial targets.
Establishing deadlines and provide on-going communication of progress, risks and solutions following detailed research and development to the programme leads to keep relevant workstreams on track.
Please see full Job Description and Person Specification.
Person Specification
Knowledge and Experience
Essential
- Significant experience in a project management or business analysis role with the ability to apply logical thinking and use a wide range of advanced business analysis tools and techniques to gather and analyse information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options
- Experience of challenging highly complex highly sensitive or contentious information from business sources, using a wide range of advanced analysis tools and techniques to gather and analyse national information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options and influence change management to support and achieve strategic aims and objectives on behalf of the NHS.
- Designing and facilitating national stakeholder involvement and gaining stakeholder insight into gaps in services/ barriers to achievement/ effective practice.
- Experience of challenging highly complex, highly sensitive or highly contentious business process, guiding, and influencing process owners and members to achieve strategic aims and objectives within England and Wales.
- Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations that may be contentious, presenting, influencing and being accountable for communicating / presenting findings to a variety of senior stakeholders internally and externally.
- Experience of using a range of statistical, numerical, analytical techniques and procedures to produce information that guides and supports performance, programme, and improvement activity within England and Wales
- Ability to define project goals and scope of change initiatives and performing interpretation between technical and business requirements.
- The specification of business, user and technical requirements to an appropriate level.
- Demonstrable skills identifying, building, and maintaining relationships with and between stakeholders
- Understands all users and able to translate and represent their needs in change and influence service delivery improvement.
- Experience of stakeholder engagement and management
- Ability to confidently support and develop colleagues' from across the business in the discipline of business analysis
- Experience of producing and presenting highly complex and sensitive reports and analysis for senior management consideration and decision making
- Ability to prioritise workload and work to agreed deadlines maintaining high standards.
- High levels of analytical and problem solving. skills demonstrated through an ability to produce reports with complex information for consideration at all levels to all stakeholders within England and Wales
- Proven IT skills including detailed knowledge of Microsoft Word, Excel, PowerPoint, e-mail, Internet usage and associated business analyst tools.
- Ability to take responsibility and be accountable for own area of work, seeking guidance when appropriate.
- Ability to demonstrate creativity and innovation in resolving highly complex issues and applying solutions and producing written and visual outputs for formal reporting.
- The ability to influence and promote change.
- Understands all users and able to translate and represent their needs in delivery of the portfolio
Desirable
- Experience of analysing relevant data and presenting findings
- SAS VA and Case management Recording System experience
- Experience of using a project management system such as Verto
- Experience of supporting projects and programmes of work to achieve business improvement.
- Previous work in NHS or large corporate environment
- Demonstrable experience of working to increase value and maximise efficiency.
- Experience of supporting improvement programmes of work
Specialist Knowledge
Essential
- Knowledge of reporting performance, risks, and experience of developing monitoring tools/frameworks and solutions
- Practical knowledge of business tools that support a performance, programmes/projects, or analytical function that enable business improvement, identifying and influencing solutions.
- Knowledge of the day to day operation and updating of key objectives and metrics within a national project environment.
- Knowledge of Data Protection Act and confidentiality and information governance issues
Desirable
- Knowledge of using data and systems in the production of meaningful outputs.
- The ability to produce performance and programme related information from data
- Knowledge of programme, project, and improvement methodologies
- Knowledge of managing conflict resulting from analysis undertaken and working through issues constructively.
Qualifications
Essential
- Degree or significant demonstrable relevant experience in project and or stakeholder environment.
Desirable
- Accredited Counter Fraud Specialist or member of Government Counter fraud Profession
- Understanding of NHS operational procedures and counter fraud work Post graduate level qualification Business analysis qualification (Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma/Prince2)
Communication Skills
Essential
- The ability to communicate and explain complex and sensitive information to a range of different audiences at all levels internally and externally, both oral and written
- Confidently and effectively presenting information to small and large groups of stakeholders
- Demonstrable skills identifying, building, and maintaining relationships with and between internal and external stakeholders.
- Specialist facilitating and developing of workshops around improvement activity to stakeholders at all levels.
Person Specification
Knowledge and Experience
Essential
- Significant experience in a project management or business analysis role with the ability to apply logical thinking and use a wide range of advanced business analysis tools and techniques to gather and analyse information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options
- Experience of challenging highly complex highly sensitive or contentious information from business sources, using a wide range of advanced analysis tools and techniques to gather and analyse national information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options and influence change management to support and achieve strategic aims and objectives on behalf of the NHS.
- Designing and facilitating national stakeholder involvement and gaining stakeholder insight into gaps in services/ barriers to achievement/ effective practice.
- Experience of challenging highly complex, highly sensitive or highly contentious business process, guiding, and influencing process owners and members to achieve strategic aims and objectives within England and Wales.
- Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations that may be contentious, presenting, influencing and being accountable for communicating / presenting findings to a variety of senior stakeholders internally and externally.
- Experience of using a range of statistical, numerical, analytical techniques and procedures to produce information that guides and supports performance, programme, and improvement activity within England and Wales
- Ability to define project goals and scope of change initiatives and performing interpretation between technical and business requirements.
- The specification of business, user and technical requirements to an appropriate level.
- Demonstrable skills identifying, building, and maintaining relationships with and between stakeholders
- Understands all users and able to translate and represent their needs in change and influence service delivery improvement.
- Experience of stakeholder engagement and management
- Ability to confidently support and develop colleagues' from across the business in the discipline of business analysis
- Experience of producing and presenting highly complex and sensitive reports and analysis for senior management consideration and decision making
- Ability to prioritise workload and work to agreed deadlines maintaining high standards.
- High levels of analytical and problem solving. skills demonstrated through an ability to produce reports with complex information for consideration at all levels to all stakeholders within England and Wales
- Proven IT skills including detailed knowledge of Microsoft Word, Excel, PowerPoint, e-mail, Internet usage and associated business analyst tools.
- Ability to take responsibility and be accountable for own area of work, seeking guidance when appropriate.
- Ability to demonstrate creativity and innovation in resolving highly complex issues and applying solutions and producing written and visual outputs for formal reporting.
- The ability to influence and promote change.
- Understands all users and able to translate and represent their needs in delivery of the portfolio
Desirable
- Experience of analysing relevant data and presenting findings
- SAS VA and Case management Recording System experience
- Experience of using a project management system such as Verto
- Experience of supporting projects and programmes of work to achieve business improvement.
- Previous work in NHS or large corporate environment
- Demonstrable experience of working to increase value and maximise efficiency.
- Experience of supporting improvement programmes of work
Specialist Knowledge
Essential
- Knowledge of reporting performance, risks, and experience of developing monitoring tools/frameworks and solutions
- Practical knowledge of business tools that support a performance, programmes/projects, or analytical function that enable business improvement, identifying and influencing solutions.
- Knowledge of the day to day operation and updating of key objectives and metrics within a national project environment.
- Knowledge of Data Protection Act and confidentiality and information governance issues
Desirable
- Knowledge of using data and systems in the production of meaningful outputs.
- The ability to produce performance and programme related information from data
- Knowledge of programme, project, and improvement methodologies
- Knowledge of managing conflict resulting from analysis undertaken and working through issues constructively.
Qualifications
Essential
- Degree or significant demonstrable relevant experience in project and or stakeholder environment.
Desirable
- Accredited Counter Fraud Specialist or member of Government Counter fraud Profession
- Understanding of NHS operational procedures and counter fraud work Post graduate level qualification Business analysis qualification (Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma/Prince2)
Communication Skills
Essential
- The ability to communicate and explain complex and sensitive information to a range of different audiences at all levels internally and externally, both oral and written
- Confidently and effectively presenting information to small and large groups of stakeholders
- Demonstrable skills identifying, building, and maintaining relationships with and between internal and external stakeholders.
- Specialist facilitating and developing of workshops around improvement activity to stakeholders at all levels.
