Registered Manager - Learning Disability Supported Living

Job description

Job responsibilities

Duties and responsibilities include, but are not limited to, the following:

Operational:

• Ensure all services meet or exceed CQC standards by being fully compliant with legislation and standards of CQC framework.
• Understand and ensure services operate within agreed budget, using resources in the most effective and efficient ways.
• Work closely with and manage the local authority contract, successfully meeting objectives whilst delivering high quality care and support to all people living in the service.
• Develop a strong working relationship with housing associations to ensure the services are kept to a high standard, and that all scheduled maintenance and repairs comply with health and safety legislation.
• Perform and practice for fire evacuations to meet/exceed times set by housing associations.
• Be competent in maintaining records and compiling reports, as well as conduct practical and theoretical observations, competencies and service audits.
• Proactively address all complaints and negative feedback, ensuring resolution within statutory and Optalis guidelines, and that customer satisfaction is achieved.
• Work in partnership with Head of Provider Service to ensure completion of investigations and disciplinaries in line with Optalis policies.
• Understand and develop expertise of electronic systems, including iTrent, Access and iAuditer.
• Develop, present and take ownership for Business Continuity plans and CIP for the services.
• Maintain your registration as Registered Manager, ensuring all notifications are completed within the time scales required and that accurate records are maintained.
• Undertake training and refresher courses to meet and maintain competence with CQC standards, Health and Safety regulations, compliance and personal development.

Delivery of Service:

• Support adults with learning disabilities and a wide range of additional needs to maximise their independence and can achieve their goals and aspirations.
• Ensure the people we support are at the core of everything we do that they are treated with respect, have their dignity protected and are free to express themselves, knowing that their views will be listened to and acted on.
• Engage with the people we support and their families to develop person-centred plans that reflect their individuality, and that each person has access to an advocate as required.
• Facilitate the people we support can access the community to maintain relationships.
• Ensure that the people we support are treated equally with respect, and that their religious, cultural and ethnicity is valued and supported.
• Keep up to date with current best practice and introduce creative and innovative solutions catered to each persons specific needs.
• Understand your role in relation to the Safeguarding Adults policy, and know how to protect the people we support from all forms of abuse, as well as channels for reporting concerns.
• Manage and continuously provide care and support 24 x 7 x 365

People Management:

• Provide leadership and management to staff, ensuring that care and support is high quality, person-centred and flexible to meet the needs of the individual.
• Lead on supporting, developing and coaching the team of Service Managers, Seniors, Support Workers, and volunteers by providing positive and constructive feedback.
• Support staff to fulfil keyworker responsibilities and prepare for reviews; oversee reviews and compile documentation and for outcomes.
• Manage team performance, using data and key performance indicators to provide solutions to Senior Management regarding issues, risks and new opportunities.
• Develop a structured system to ensure regular team meetings, as well as individual appraisals, supervisions, competencies and training.
• Ensure safe delivery of service and appropriate staffing levels through effective rota management for permanent staff, utilising agency staff when necessary.
• Understand staffing requirements and work in partnership with Resourcing and HR to recruit support workers to help delivery of service.
• Support the Service Manager and/or Seniors in managing challenging and sensitive line team issues, and in the delivery of complex messages as needed.
• Effectively deal with potential conflict, using own judgement to accomplish positive outcomes.
• Be a positive role model at all times.

Person Specification

Experience

Essential

• Minimum of 3 years experience in a management position in supported living or residential care
• Experience of working with people who have learning disabilities, neurodiversity, complex needs and behaviours that challenge
• Managing multi-site services, leading large teams and supporting people with different support needs in a person-centred way
• Lead and motivate a team in a fast-paced environment, using coaching and mentoring to develop
• Knowledge of working to CQC standards and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Qualifications

Essential

• NVQ / QCF Level 5

Desirable

• Degree or similar level management qualification

Other

Essential

• Have right to work in the UK
• Hold a valid UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Optalis Limited

Address

Managers Office

Boyn Hill Avenue

Maidenhead

Berkshire

SL6 4EP

Employer's website

https://www.optalis.org/ (Opens in a new tab)