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Leicester City Council

Live Well Hub Advisor

Information:

This job is now closed

Job summary

Live Well is an integrated Healthy Lifestyle Service which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, and healthy eating.

Were currently recruiting for a permanent part time position working 18 hours a week Monday to Friday. However, this role will enquire you to work on evenings and weekends in accordance with the needs of the service.

Main duties of the job

As a Hub Advisor you will be responsible for managing incoming and outgoing calls, triaging clients who are referred into the service, and be responding daily to email enquiries from new and existing clients. Part of the role will also require regular communication with primary and secondary care professionals such as GP Practices, Social Prescribers and Physiotherapy teams.

Here at Live Well we like to ensure clients get the best outcomes on the service they attend, so as a Hub Advisor you will be responsible for following up with clients over a period of time as well as respond to clients missed appointments and signposting to other services available.

About us

This is an exciting opportunity to join our team of Advisorsand help clients through their journey to improve their health and lifestyle. Working within a team of other advisors, youll be the first point of contact providing information and support for clients who have been referred for our services.

Details

Date posted

08 November 2024

Pay scheme

Other

Salary

£12,446 to £13,266 a year

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Home or remote working

Reference number

F0116-24-0011

Job locations

115 Charles Street

Leicester

LE1 1FZ


Job description

Job responsibilities

Handling telephone calls and responding to e-mail enquiries from the public and existing clients with regards to a range of services which may support healthy behaviours. Signposting to local authority and community teams and booking appointments with various services 50%

Following up and monitoring a caseload of clients through establishing a supportive relationship. Responding to missed appointments, arranging follow on sessions, appointments and onward referrals 20%

Completing administrative tasks associated with the enquiries and operating a range of IT equipment and programmes to communicate in a timely manner to relevant internal and external teams 20%

Compiling and presenting basic statistical data on retention and promotional performance 5%

Carry out other miscellaneous duties associated with the role

Job description

Job responsibilities

Handling telephone calls and responding to e-mail enquiries from the public and existing clients with regards to a range of services which may support healthy behaviours. Signposting to local authority and community teams and booking appointments with various services 50%

Following up and monitoring a caseload of clients through establishing a supportive relationship. Responding to missed appointments, arranging follow on sessions, appointments and onward referrals 20%

Completing administrative tasks associated with the enquiries and operating a range of IT equipment and programmes to communicate in a timely manner to relevant internal and external teams 20%

Compiling and presenting basic statistical data on retention and promotional performance 5%

Carry out other miscellaneous duties associated with the role

Person Specification

Experience

Essential

  • With experience of working in a busy frontline service, youll have experience of providing telephone and face to face customer service support. Using excellent verbal and written communication skills, youll provide clear and concise advice to clients and members of the public. As well as this you must be a dedicated, organised, and reliable individual with a can do attitude, with a real determination to succeed with solutions-focused outlook be able to listen and work with people in a variety of situations.
  • Showing empathy and understanding, you must be able to deal with customers who may be distressed or worried about their health concerns and make every conversation count to ensure clients receive the best support for their own specific needs. With a mature and calm manner, youll be able to prioritise tasks, work under pressure to meet set objectives.
Person Specification

Experience

Essential

  • With experience of working in a busy frontline service, youll have experience of providing telephone and face to face customer service support. Using excellent verbal and written communication skills, youll provide clear and concise advice to clients and members of the public. As well as this you must be a dedicated, organised, and reliable individual with a can do attitude, with a real determination to succeed with solutions-focused outlook be able to listen and work with people in a variety of situations.
  • Showing empathy and understanding, you must be able to deal with customers who may be distressed or worried about their health concerns and make every conversation count to ensure clients receive the best support for their own specific needs. With a mature and calm manner, youll be able to prioritise tasks, work under pressure to meet set objectives.

Employer details

Employer name

Leicester City Council

Address

115 Charles Street

Leicester

LE1 1FZ


Employer's website

https://jobs.leicester.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Leicester City Council

Address

115 Charles Street

Leicester

LE1 1FZ


Employer's website

https://jobs.leicester.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

08 November 2024

Pay scheme

Other

Salary

£12,446 to £13,266 a year

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working, Home or remote working

Reference number

F0116-24-0011

Job locations

115 Charles Street

Leicester

LE1 1FZ


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