Job summary
Are you passionate about delivering high-quality reablement
and support for service users to live independently? Sandwell Borough Council
is seeking an experienced and dedicated Social Care Registered Manager) for
STAR CQC registered service. You responsible to oversee working closely with our health partners.
In this role, you will be responsible for managing Sandwell
Councils in-house community reablement Service,
ensuring the delivery of services that meet both the strategic objectives of
Sandwell MBC and the NHS partners) and the individual outcomes of residents.
You will work within a framework that encourages partnership
working, and your leadership will drive the quality, performance, and
continuous improvement of the services we offer.
You will oversee a service which:
Delivers reablement as well as personal care and support to Sandwell residents following discharge from hospital or for those at risk of a hospital admission
Manages a multi-million £ budget with over 180 frontline care staff, schedulers, assessors and managers
Provides up to 60,000 hours of reablement-focused care and support per year to people in their own homes
Operates a Trusted Assessor model for patients being discharged from hospital across the community health and social care pathway
Works with other services across an integrated health and social care environment to deliver the 3 Rs model of recovery, reablement and rehabilitation
Main duties of the job
- Oversee the day-to-day management of a service area, ensuring adherence to practice standards, quality, and performance.
- Deliver an exceptional customer experience, promoting wellbeing and enabling local people to live independently for longer.
- Provide guidance, leadership, and professional expertise to your team, with responsibility for staff development, mentoring, coaching, and supporting their wellbeing.
- Develop and implement local policies and procedures to ensure effective service provision.
- Manage and oversee a multi-million £ service budget, ensuring services are delivered within resources.
- Ensure services are compliant with relevant legislation, safeguarding policies, and data protection requirements.
- Promote integration and collaborative working both within the council and with external partners.
- Contribute to achieving the strategic outcomes of Sandwell MBC and partner organisations, with a focus on preventing deterioration and enhancing the lives of vulnerable adults.
About us
This is an exciting prospect to work within a transformational area at the heart of Sandwells intermediate care services. The role has the opportunity to shape how our future services are delivered in line with our ambition to deliver an excellent customer journey and work together closely with our partners across health and social care.
Why Join Us?
- Impact: Play a vital role in improving the lives of Sandwell residents by supporting them to live independently and maintain their wellbeing.
- Professional Development: We offer ongoing training, mentoring, and support to help you develop in your career.
- Supportive Environment: Be part of a collaborative, dynamic team with a shared commitment to delivering excellent public services.
The successful candidate will be required to undertake an Enhanced DBS with Adults Barring Check
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visithttps://www.sandwell.gov.uk/counciljobs
Click hereto find out more about our One Team Framework: Values and Behaviours
Job description
Job responsibilities
Job Summary
Overarching principles:
- Deliver an enhanced customer experience that promotes wellbeing to local people in their local communities.
- Enable people to live independently for longer by supporting people to retain or regain their skills and confidence and prevent the need or delays in deterioration wherever possible.
- Focus on the customers outcomes, will also contribute to the strategic outcomes of Sandwell MBC and partner organizations.
Summary of role:
- To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
- To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
- To be responsible for the overall management of a service area, including practice, standards, quality and performance.
- To undertake specific duties and responsibilities determined by the line manager and senior managers to enable the team to achieve its goals and objectives.
- To develop and implement local policies and procedures specific to service provision.
- To be an expert professional in relation to their area of responsibility.
- To provide appropriate briefings, guidance and advice to their service manager as appropriate.
- To provide frameworks, for the guidance, leadership and development of individual service areas and oversight of performance and delivery in order to provide excellent customer care and services to Sandwell residents.
- To work with the line manager to ensure effective functioning of the team in all operational matters.
- To act as day-to-day budget holder for a substantial allocated and devolved budget, ensuring services are delivered within resources.
- Proactively seek to promote partnership working and integration within and outside of the council.
- To have staff supervisory responsibility. Including staff development, training, mentoring, coaching, counselling and supporting wellbeing.
Your current duties and responsibilities are:-
Responsibility for managing staff
Line Management responsibility for all professional and non-professional staff, including:
- The post holder will have supervisory responsibility for staff who are registered / not registered with HCPC and Social Work England.
- Overall staffing management responsibility for all operational activity within and across service area.
- Ensure all staff have Appraisals completed and receive regular supervision and that their development and training needs are identified and met.
- Actively encourage, motivate and support the development of employees with the objective of building a high performing team.
- Facilitate change and support practice development with team members.
- Undertake HR related matters including, but not limited to recruitment and selection of staff, Management of Absence, Disciplinary, Capability and Grievance issues.
- Maintain emotional resilience in working with challenging behaviours and attitudes.
- Management of staff budgets.
- Management of specialist equipment, PPE, DSE to manage staff safety.
- To anticipate and respond appropriately to situations of conflict and resolve disputes.
Customer Focus
- To develop a culture that puts the customer at the centre of the service delivery, working positively with local communities and diverse stakeholder groups.
- To create a positive experience, positive outcomes and the management of Service Users and customer expectations.
- To ensure in conjunction with line and senior managers that all service provision fully meets the cultural and spiritual needs of Service Users and are delivered in a respectful, dignified and empowering manner which seeks to maximise independence and choice and avoids discrimination.
- To have a detailed understanding of vulnerable adult legislation and procedures.
- Develop and implement systems and procedures to deliver high quality customer service and to meet key performance indicators.
- To lead in the development of procedures and the development of services to Service Users.
- Make day to day individual case purchasing decisions, and authorise appropriate budgets, in line with financial and departmental procedures and the framework agreed with the line, senior and financial managers.
- To investigate and respond to customer complaints and Member and MP enquires, FOI etc according to the complaints procedure.
Responsibility for managing resources
- To keep line manager informed of the teams workloads, resource and needs against agreed priorities.
- To manage the contractual relationships with other agencies, providers and stakeholders.
- To lead in the recruitment and selection of staff ensuring that the service achieves value for money and effective targeting of resources.
- To be responsible for the allocated budget position and report where targets are not being met and support recovery preparation and delivery.
- To work with other managers and senior managers to balance workloads and staffing across the service.
- To lead in the development of the team via business planning, communication processes and inter-agency working.
Achieving Results and Quality Outcomes
- To be responsible for the performance in your area of responsibility and report where targets are not being met and support recovery preparation and delivery plans.
- To attend and chair planning meetings, case conferences and reviews as required.
- Establish targets and objectives at a service level, in support of the Service area and Directorate Business Plans.
- To maximise and deliver high standards of personal and service performance.
- To create a credible impression and promote a culture of open and honest communication.
- To consult with key stakeholders, including service users and developing services through co-production.
- To develop and carry out project plans, complex reports and analyse date to develop service provision.
Managing Others & Change Management
- Where strategically identified, to take a lead in the development of services with partner agencies.
- Recognise and respond to the need for change and actively encourage and support new approaches to service delivery.
- Identify and develop policies and procedures in line with service delivery.
- Identify and respond to required training needs for the staff team.
- Ensure effective communication and consultation with partners, carers, Service Users and other stakeholders.
- Proactively seek to promote partnership working and integration within and outside of the council
Specific Requirements
- As Registered Manager, ensure compliance with CQC regulation.
- Key expert for short terms assessment and reablement across the borough.
- Operational lead for the reablement agenda.
- Lead and drive the operational implementation of national and local strategic objective of reablement.
- Responsibility for the development and maintenance of prevention systems which demonstrate adherence to legislative, national and corporate requirements, performance and finance.
- Accountable for ensuring an effective operating model in delivering preventative services to vulnerable adults.
- Create and drive the work of reablement through multi agency partnerships and liaising with Senior Managers as required.
- Develop, implement and review information systems for the planning, commissioning and monitoring the activities of reablement service for vulnerable adult.
- To be lead contact in respect of premise issues at the ILC.
- To participate in the operation of the Councils Appraisal Scheme.
- Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
Job description
Job responsibilities
Job Summary
Overarching principles:
- Deliver an enhanced customer experience that promotes wellbeing to local people in their local communities.
- Enable people to live independently for longer by supporting people to retain or regain their skills and confidence and prevent the need or delays in deterioration wherever possible.
- Focus on the customers outcomes, will also contribute to the strategic outcomes of Sandwell MBC and partner organizations.
Summary of role:
- To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
- To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
- To be responsible for the overall management of a service area, including practice, standards, quality and performance.
- To undertake specific duties and responsibilities determined by the line manager and senior managers to enable the team to achieve its goals and objectives.
- To develop and implement local policies and procedures specific to service provision.
- To be an expert professional in relation to their area of responsibility.
- To provide appropriate briefings, guidance and advice to their service manager as appropriate.
- To provide frameworks, for the guidance, leadership and development of individual service areas and oversight of performance and delivery in order to provide excellent customer care and services to Sandwell residents.
- To work with the line manager to ensure effective functioning of the team in all operational matters.
- To act as day-to-day budget holder for a substantial allocated and devolved budget, ensuring services are delivered within resources.
- Proactively seek to promote partnership working and integration within and outside of the council.
- To have staff supervisory responsibility. Including staff development, training, mentoring, coaching, counselling and supporting wellbeing.
Your current duties and responsibilities are:-
Responsibility for managing staff
Line Management responsibility for all professional and non-professional staff, including:
- The post holder will have supervisory responsibility for staff who are registered / not registered with HCPC and Social Work England.
- Overall staffing management responsibility for all operational activity within and across service area.
- Ensure all staff have Appraisals completed and receive regular supervision and that their development and training needs are identified and met.
- Actively encourage, motivate and support the development of employees with the objective of building a high performing team.
- Facilitate change and support practice development with team members.
- Undertake HR related matters including, but not limited to recruitment and selection of staff, Management of Absence, Disciplinary, Capability and Grievance issues.
- Maintain emotional resilience in working with challenging behaviours and attitudes.
- Management of staff budgets.
- Management of specialist equipment, PPE, DSE to manage staff safety.
- To anticipate and respond appropriately to situations of conflict and resolve disputes.
Customer Focus
- To develop a culture that puts the customer at the centre of the service delivery, working positively with local communities and diverse stakeholder groups.
- To create a positive experience, positive outcomes and the management of Service Users and customer expectations.
- To ensure in conjunction with line and senior managers that all service provision fully meets the cultural and spiritual needs of Service Users and are delivered in a respectful, dignified and empowering manner which seeks to maximise independence and choice and avoids discrimination.
- To have a detailed understanding of vulnerable adult legislation and procedures.
- Develop and implement systems and procedures to deliver high quality customer service and to meet key performance indicators.
- To lead in the development of procedures and the development of services to Service Users.
- Make day to day individual case purchasing decisions, and authorise appropriate budgets, in line with financial and departmental procedures and the framework agreed with the line, senior and financial managers.
- To investigate and respond to customer complaints and Member and MP enquires, FOI etc according to the complaints procedure.
Responsibility for managing resources
- To keep line manager informed of the teams workloads, resource and needs against agreed priorities.
- To manage the contractual relationships with other agencies, providers and stakeholders.
- To lead in the recruitment and selection of staff ensuring that the service achieves value for money and effective targeting of resources.
- To be responsible for the allocated budget position and report where targets are not being met and support recovery preparation and delivery.
- To work with other managers and senior managers to balance workloads and staffing across the service.
- To lead in the development of the team via business planning, communication processes and inter-agency working.
Achieving Results and Quality Outcomes
- To be responsible for the performance in your area of responsibility and report where targets are not being met and support recovery preparation and delivery plans.
- To attend and chair planning meetings, case conferences and reviews as required.
- Establish targets and objectives at a service level, in support of the Service area and Directorate Business Plans.
- To maximise and deliver high standards of personal and service performance.
- To create a credible impression and promote a culture of open and honest communication.
- To consult with key stakeholders, including service users and developing services through co-production.
- To develop and carry out project plans, complex reports and analyse date to develop service provision.
Managing Others & Change Management
- Where strategically identified, to take a lead in the development of services with partner agencies.
- Recognise and respond to the need for change and actively encourage and support new approaches to service delivery.
- Identify and develop policies and procedures in line with service delivery.
- Identify and respond to required training needs for the staff team.
- Ensure effective communication and consultation with partners, carers, Service Users and other stakeholders.
- Proactively seek to promote partnership working and integration within and outside of the council
Specific Requirements
- As Registered Manager, ensure compliance with CQC regulation.
- Key expert for short terms assessment and reablement across the borough.
- Operational lead for the reablement agenda.
- Lead and drive the operational implementation of national and local strategic objective of reablement.
- Responsibility for the development and maintenance of prevention systems which demonstrate adherence to legislative, national and corporate requirements, performance and finance.
- Accountable for ensuring an effective operating model in delivering preventative services to vulnerable adults.
- Create and drive the work of reablement through multi agency partnerships and liaising with Senior Managers as required.
- Develop, implement and review information systems for the planning, commissioning and monitoring the activities of reablement service for vulnerable adult.
- To be lead contact in respect of premise issues at the ILC.
- To participate in the operation of the Councils Appraisal Scheme.
- Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
Person Specification
Qualifications
Essential
- Professional qualification at degree level and/or NVQ 4 or equivalent.
Experience
Essential
- Minimum 3 years post qualification practice and experience.
- Minimum 2 years experience of managing a substantial budget and experience of supervision of professional and/or non professional staff.
- Experience of partnership working.
- Experience of working to improve performance.
Special Knowledge
Essential
- Knowledge of the principles of sound financial management and budgetary processes and controls.
- Knowledge and understanding of customer care practices.
- An understanding of customer needs and appropriate response.
- Knowledge of relevant legislation and guidance.
- Knowledge of political awareness and understanding of how the organisation works.
- Knowledge of Assessment Frameworks including risk assessment.
- Understanding of processes of service provision and delivery to meet assessed needs.
- Knowledge of safeguarding practice and procedures.
- Knowledge and understanding of the importance of performance management and the use of management information systems in operational management.
- Knowledge and skills in people management including motivation and performance management skills.
- The ability to anticipate and respond appropriately to situations of conflict and resolve disputes.
- The ability to understand and implement the concept of Lean.
- The ability to work to service standards and agreed objectives and demonstrate a commitment to high quality in service provision and case recording.
- Knowledge of project management skills.
- The ability to carry out case file audits.
Person Specification
Qualifications
Essential
- Professional qualification at degree level and/or NVQ 4 or equivalent.
Experience
Essential
- Minimum 3 years post qualification practice and experience.
- Minimum 2 years experience of managing a substantial budget and experience of supervision of professional and/or non professional staff.
- Experience of partnership working.
- Experience of working to improve performance.
Special Knowledge
Essential
- Knowledge of the principles of sound financial management and budgetary processes and controls.
- Knowledge and understanding of customer care practices.
- An understanding of customer needs and appropriate response.
- Knowledge of relevant legislation and guidance.
- Knowledge of political awareness and understanding of how the organisation works.
- Knowledge of Assessment Frameworks including risk assessment.
- Understanding of processes of service provision and delivery to meet assessed needs.
- Knowledge of safeguarding practice and procedures.
- Knowledge and understanding of the importance of performance management and the use of management information systems in operational management.
- Knowledge and skills in people management including motivation and performance management skills.
- The ability to anticipate and respond appropriately to situations of conflict and resolve disputes.
- The ability to understand and implement the concept of Lean.
- The ability to work to service standards and agreed objectives and demonstrate a commitment to high quality in service provision and case recording.
- Knowledge of project management skills.
- The ability to carry out case file audits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
