Job summary
We currently have an
excitingopportunity available to recruit a permanent Community Alarms Officer x 1 post (35 hours).
We are looking for enthusiastic
individuals who possesses a good working knowledge of the community alarm
service including assessing and installing telecare equipment to individuals
within their own homes.
You must hold a full driving licence
and able to drive the Councils fleet vehicles, both manual and automatic.
You will be required to plan the
diary to ensure all assessments are completed as scheduled:
Hours
35 hours per week
Working Pattern
Rota pattern consisting of 07:00 to
19:10hours and 19:00 to 07:10 hours over a 6 week rota pattern.
Salary
Band D + 17% shift allowance
Main duties of the job
To undertake the installation, demonstration and
programming of a range of alarm and Telecare equipment.
To operate the control centre equipment on a 24 hour basis and to receive
and answer incoming calls in accordance with the Telecare Service Association
Code of Practice policies and procedures and service standards.
To identify the type of emergency, assess the needs of the customer and
initiate appropriate action to calls received on a wide range of issues,
emergency, medical, social, housing, telecare and care.
To provide a courteous and professional service at all times offering
information advice and support when dealing with customers, colleagues,
councillors, customers and contractors and take necessary action to conclude
the enquiry.
To receive calls from individuals and establishments being monitored for
lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and
action as appropriate.
Provide an out of hours answering and filtering services for the
Authorities repairs and other services, deciding priority and communicate and
liaise with trades operatives, contractors and standby supervisors where
appropriate.
To undertake safety checks on the vehicle used in the
course of these duties.
To
provide emergency first aid, and lifting and handling as required
About us
Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment. Sandwell is made up of six towns - Oldbury, Rowley Regis, Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectares of parks, playing fields and local green space and more than 30 miles of canals.
We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.
Job description
Job responsibilities
- To secure confidentiality of employee data at all times with due regard to data Protection.
- It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- To participate in the operation of the Councils Appraisal Scheme.
- Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
- To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
- To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
- To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
- To develop and maintain a sound working knowledge of the control centre and the range of alarms Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
- To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
- To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
- To contact colleagues and arrange emergency cover for sickness or any other absence.
- To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
- To attend and participate in Team Meetings.
- To undertake safety checks on the fleet vehicle used in the course of the duties.
- To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
- To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Job description
Job responsibilities
- To secure confidentiality of employee data at all times with due regard to data Protection.
- It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- To participate in the operation of the Councils Appraisal Scheme.
- Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
- The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
- To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
- To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
- To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
- To develop and maintain a sound working knowledge of the control centre and the range of alarms Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
- To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
- To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
- To contact colleagues and arrange emergency cover for sickness or any other absence.
- To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
- To attend and participate in Team Meetings.
- To undertake safety checks on the fleet vehicle used in the course of the duties.
- To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
- To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Person Specification
Supporting Statement
Essential
- Please include a supporting statement of how you meet the criteria in the job description/personnel specification.
Experience
Essential
- Experience of and proven sustained commitment to working with vulnerable people in a caring capacity within their own home, and/or in a residential setting.
- Experience of Social alarm or similar equipment within a Control Centre or other environment.
- Experience of using modern ICT packages, paying attention to detail when inputting sensitive data.
- Experience of prioritising emergency calls and ensuring primary calls are responded to first.
Qualifications
Essential
- Literacy Level 2 qualification as a minimum or equivalent.
Person Specification
Supporting Statement
Essential
- Please include a supporting statement of how you meet the criteria in the job description/personnel specification.
Experience
Essential
- Experience of and proven sustained commitment to working with vulnerable people in a caring capacity within their own home, and/or in a residential setting.
- Experience of Social alarm or similar equipment within a Control Centre or other environment.
- Experience of using modern ICT packages, paying attention to detail when inputting sensitive data.
- Experience of prioritising emergency calls and ensuring primary calls are responded to first.
Qualifications
Essential
- Literacy Level 2 qualification as a minimum or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
