Sensory Rehabilitation Officer

Job description

Job responsibilities

Overarching principles:

Deliver an enhanced customer experience that promotes wellbeing to local people in their local

communities. Enable people to live independently for longer by supporting people to retain or

regain their skills and confidence, and prevent the need or delays in deterioration wherever

possible.

Focus on the customers outcomes, will also contribute to the strategic outcomes of Sandwell MBC

and partner organizations

Within this role, you will undertake the following duties;

To work with vulnerable adults with sight and hearing loss in helping them to achieve ambitions,

helping them to do things for themselves, take control over their lives as much as possible,

building relationships and networks that maintain their independence.

To plan, provide and support service users with individual rehabilitation programmes in

consultation with carers and other professionals.

To have knowledge and understanding of relevant legislative and regulatory framework and Government

initiatives relating to your service area, including safeguarding, and the needs of vulnerable

adults.

To have knowledge of the principles and responsibility of information sharing and data protection

in line with legislation.

To undertake specific duties and responsibilities determined by the line manager and to enable the

team to achieve its goals and objectives.

To work with managers and other staff members to share and promote good practice and work

co-operatively to ensure consistency in working practices wherever feasible and champion all

changes particularly in relation to the personalisation agenda.

The post holder will have supervisory responsibility for students.

Your current duties and responsibilities are:-

1. Customer Focus

To support and maintain a culture that puts the customer at the centre of the service delivery, working

positively with local communities.

To focus on the importance of customer service and emphasise this in all activities.

To act in the best interests of service users by setting clear, agreed and achievable standards of

customer service.

To respect the confidentiality of service users by treating information about service users as confidential

HR65

IL0

[IL0: UNCLASSIFIED]

and use it only for the purposes they have provided it for.

To act within the limits of your knowledge, skills and experience.

To communicate properly and effectively with service users and other practitioners.

To manage a workload of vulnerable people who are referred within the service, ensuring a customer

outcome focus approach.

To undertake work with users and carers in the assessment and identification of their needs and

outcomes.

To ensure all case records are accurate and recorded in a timely manner.

2. Case Load

To undertake work with users and carers in the identification of their needs and outcomes. In doing so,

assess physical, psychological, educational and employment needs of the people who use our service,

taking into consideration all aspects of the home and local environment, social activities and family

relationships.

To undertake a lead role of all duty contacts that cannot be resolved at first point of contact.

To undertake assessments with people with sight or hearing loss, and to provide a range of

rehabilitation programmes, specialist equipment, advice, support and counselling.

Provide training and instruction for clients to enable them to achieve maximum functional

independence.

Establish existing customer needs and anticipate future customer needs through effective contingency

planning.

To carry out all statutory requirements which arise in relation to the caseload ensuring that there is a

multi-disciplinary approach with people who use our services and their primary carers.

To attend and participate in case discussions, case conferences and meetings.

To identify and record needs of service users that cannot be met either through no service being

available or lack of availability of services to meet those needs.

To maintain accurate professional records, access information systems, write letters and

reports.

To provide a service that flexibly meets the needs of service users within budgetary constraints.

3. Complexity

Conduct specialist, complex assessment of the needs of people with a disability, for the provision of

complex equipment and adaptations in line with the services access criteria.

Assist with making arrangements for the implementation of the provision of complex equipment and

adaptations in line with the service criteria

4. Achieving Results and Quality Outcomes

To work with colleagues and managers to share and promote good practice and work co-operatively to

ensure consistency in working practices wherever feasible and champion all changes particularly in

relation to the personalisation agenda.

To assume responsibility within the service area for research, development and training opportunities

including keeping colleagues informed and updated.

To initiate and develop effective partnerships and joint working arrangements with other professionals

and agencies in order to ensure the comprehensive assessment of individuals needs and the planning

and delivery of appropriate services.

To participate in formal supervision, workload management and to actively participate in Appraisal

scheme and to attend appropriate Training Courses as identified by the individual and line manager in

conjunction with the Training Unit.

5. To participate in the operation of the Councils Appraisal Scheme.

6. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and

caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.

You should act as an exemplar on these issues and should identify and monitor training for yourself and any

employees for whom you are responsible, in line with this policy and the Equality Act 2010.

7. Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the

fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

8. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy,organisation and arrangements for Health and Safety at Work.

Person Specification

Qualifications

Essential

• Dip HE in Rehabilitation studies or equivalent.

Experience

Essential

• Must have 6 months experience in an adult social care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell Metropolitan Borough Council

Address

Freeth Street

Oldbury

B69 3DE

Employer's website

https://www.sandwell.gov.uk/ (Opens in a new tab)