Job responsibilities
Within this role, you will undertake the following duties:
To work with vulnerable adults and carers, helping them to achieve ambitions, helping them to do things for themselves, take control over their lives as much as possible, building relationships and networks that maintain their independence.
To provide a service that flexibly meets the needs of service users within budgetary constraints.
To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
To undertake specific duties and responsibilities determined by the line manager to enable the team to achieve its goals and objectives.
To work with the line manager to ensure day to day functioning of the team in operational matters.
To work with managers and other staff members to share and promote good practice and work co-operatively to ensure consistency in working practices wherever feasible and champion all changes particularly in relation to the personalisation agenda.
The post holder will have supervisory responsibility for students.
Your current duties and responsibilities are:-
1.Customer Focus
To support and maintain a culture that puts the customer at the centre of the service delivery, working positively with local communities.
To focus on the importance of customer service and emphasise this in all activities.
To act in the best interests of service users by setting clear, agreed and achievable standards of customer service.
To respect the confidentiality of service users by treating information about service users as confidential and use it only for the purposes they have provided it for.
To act within the limits of your knowledge, skills and experience.
To communicate properly and effectively with service users and other practitioners.
To manage a workload of vulnerable people who are referred within the service, ensuring a customer outcome focus approach.
To undertake work with users and carers in the assessment and identification of their needs and outcomes.
To identify and record needs of service users that cannot be met either through no service being available or lack of availability of services to meet those needs.
To ensure all case records are accurate and recorded in a timely manner.
2.Case Load
To undertake work with users and carers in the identification of their needs and outcomes. In doing so, assess physical, psychological, educational and employment needs of the people who use our service, taking into consideration all aspects of the home and local environment, social activities and family relationships.
To undertake a lead role of all duty contacts that cannot be resolved at first point of contact.
Identify the need to, and to make referrals to other services, prevention and reablement when appropriate.
To support or/and undertake assessments in accordance with access criteria, including relevant referrals onto other agencies and signposting, where appropriate.
To support / develop and implement care / support plans specifying objectives and outcomes to meet assessed needs and to assist with or commission resources to meet identified objectives and outcomes.
To undertake a review and/or reassessment activity to monitor the objectives and outcomes of the care / support plan and amend accordingly.
To trigger financial assessments and ensure people who use our services, or their representatives are made aware of how the charging policy for services will affect them.
To carry out all statutory requirements which arise in relation to the caseload ensuring that there is a multi-disciplinary approach with people who use our services and their primary carers.
Establish existing customer needs and anticipate future customer needs through effective contingency planning.
To attend and participate in case discussions, case conferences and meetings.
To maintain accurate professional records, access information systems, write letters and
reports.
3.Complexity
To undertake mental capacity assessments and act as best interest decision maker in accordance with legislation, code of practice and local procedures.
To respond to safeguarding alerts, undertake investigations, create protection plans, co-ordinate and attend case conferences and link into senior strategy meetings.
To undertake No Recourse to Public Funds activity in accordance with local procedures.
To be expected to represent the Authority in Court and also may be required to attend as a witness.
To undertake Deprivation of Liberty assessments in accordance with legislation, code of practice and local procedures.
4.Archiving Results and Quality Outcomes
To work with colleagues and managers to share and promote good practice and work co-operatively to ensure consistency in working practices wherever feasible and champion all changes particularly in relation to the personalisation agenda.
To assume responsibility within the service area for research, development and training opportunities including keeping colleagues informed and updated.
To initiate and develop effective partnerships and joint working arrangements with other professionals and agencies in order to ensure the comprehensive assessment of individuals needs and the planning and delivery of appropriate services.
To participate in formal supervision, workload management and to actively participate in Appraisal scheme and to attend appropriate Training Courses as identified by the individual and line manager in conjunction with the Training Unit.
To operate at all times within the professional ethics and disciplines of Social Work / Social Care as described by the Social Work England and their charter.
To take responsibility for your own continuing professional development. To take responsibility for your own continuing professional development in line with Social Work England requirements and continued registration as a qualified worker.
