Job summary
We have a great opportunity for a Children's Residential Worker to join our fantastic team in Redhill.
This role has astarting salary of £30,647 per annumbased on a 36-hour week,rising to £32,867 per annum.
Enhanced rates of pay are available for occasional bank holidays, weekends and sleep-ins. You'll work to a fixed 4-week rota meaning that you'll know in advance the days and hours you'll be working.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel and shopping
- A chance to make a real difference to the lives of our residents Relocation bonus of up to £8,000
- Refer a friend payment of £750 as a thank you for finding the right residential worker
Main duties of the job
Your role as a Residential Support Worker
As a Residential Support Worker, you will play a vital role in supporting children and young people who are often out of education due to the crisis they are experiencing. This means your day-to-day support, structure, and presence will be incredibly important in helping them make sense of what they are feeling.
Building trusting, therapeutic relationships quickly is central to this role. You will engage with young people meaningfully, communicate with empathy, and help them navigate intense emotions and distress. To equip you for this, all staff receive DBT (Dialectical Behaviour Therapy) training, an evidence based therapeutic approach proven to help individuals manage overwhelming emotions, reduce harmful behaviours, and build healthy coping strategies.
Working at Extended HOPE
Our work is fast paced, unpredictable, and emotionally demanding. You may at times be exposed to harmful or high-risk behaviours from young people in crisis. Because of this, personal resilience, strong teamwork, and a calm, grounded approach are essential.
Unlike longer term residential settings, the support you provide at EXT HOPE is short term and crisis focused, meaning your impact will be immediate, practical, and deeply meaningful.
About us
About Extended HOPE
Extended HOPE is a specialist assessment and support service based in Redhill, providing short-stay, crisis support and respite for children and young people experiencing emotional or mental health crisis. The service offers placements of up to seven days, giving young people a safe, stabilising space during a highly vulnerable time.
We are jointly funded with the Surrey and Borders Partnership NHS Foundation Trust (SABP), and our team includes dedicated Residential Workers and a Community Psychiatric Nurse who completes mental health assessments and supports children, young people, and their families/carers throughout their stay.
Job description
Job responsibilities
Please see above and below for complete information about this fantastic opportunity with Surrey County Council's Residential service.
Job description
Job responsibilities
Please see above and below for complete information about this fantastic opportunity with Surrey County Council's Residential service.
Person Specification
Qualifications
Essential
- Our Requirements
- Due to our legal obligations, we can only accept applications from people 22 years old and above.
- This role requires a Level 3 Diploma in Residential Childcare or an equivalent qualification. If you do not currently hold this qualification (or equivalent) but are successful in the interview and meet the enrolment criteria (including English and Maths skills), you will be enrolled in a Level 3 Diploma in Residential Childcare, subject to funding.
- In addition to the above, to meet the criteria of the Level 3 Diploma, you must have lived in the UK/EEA for the last 3 years and you must also have the right to remain and work in the United Kingdom for the duration of the study programme. Failure to achieve the Level 3 Diploma for Residential Childcare or losing your right to remain and work in the United Kingdom may result in the termination of your employment.
- We are unfortunately not able to offer sponsorship at this time.
- Surrey has both urban and rural areas and our residential workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle, to support our young people to attend appointments, activities or trips as agreed. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
Experience
Essential
- Strong team work skills - we are a small team and depend on one another
- Excellent communication skills
- Ability to respond dynamically to changing needs and situations
- Flexibility and adaptability as support needs evolve
- GCSEs in English and Maths (or equivalent)
- A genuine passion for working with children and young people
- Understanding of emotional or mental health difficulties affecting young people
- Calmness and confidence in challenging or crisis situations
- Experience within mental health, clinical settings, or crisis environments would be highly valuable and would transfer well to this role.
Person Specification
Qualifications
Essential
- Our Requirements
- Due to our legal obligations, we can only accept applications from people 22 years old and above.
- This role requires a Level 3 Diploma in Residential Childcare or an equivalent qualification. If you do not currently hold this qualification (or equivalent) but are successful in the interview and meet the enrolment criteria (including English and Maths skills), you will be enrolled in a Level 3 Diploma in Residential Childcare, subject to funding.
- In addition to the above, to meet the criteria of the Level 3 Diploma, you must have lived in the UK/EEA for the last 3 years and you must also have the right to remain and work in the United Kingdom for the duration of the study programme. Failure to achieve the Level 3 Diploma for Residential Childcare or losing your right to remain and work in the United Kingdom may result in the termination of your employment.
- We are unfortunately not able to offer sponsorship at this time.
- Surrey has both urban and rural areas and our residential workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle, to support our young people to attend appointments, activities or trips as agreed. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
Experience
Essential
- Strong team work skills - we are a small team and depend on one another
- Excellent communication skills
- Ability to respond dynamically to changing needs and situations
- Flexibility and adaptability as support needs evolve
- GCSEs in English and Maths (or equivalent)
- A genuine passion for working with children and young people
- Understanding of emotional or mental health difficulties affecting young people
- Calmness and confidence in challenging or crisis situations
- Experience within mental health, clinical settings, or crisis environments would be highly valuable and would transfer well to this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.